Forwarded to devs Plesk 18.0.46 Update #1 - Joomla! Toolkit no access

[moswak]

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Plesk 18.0.46 Update #1 - Joomla! Toolkit no access

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

CentOS Linux 7.9
Obsidian 18.0.46 Update #1
Joomla! Toolkit 2.5.1-328

PROBLEM DESCRIPTION

As a reseller you no longer have access to the Joomla Toolkit. The error message is: Call to a member function getPacket() on null Reseller.php 61

STEPS TO REPRODUCE

Login as reseller
try to open Joomla-Toolkit

ACTUAL RESULT

500 Error
Call to a member function getPacket() on null
Type Error
Message Call to a member function getPacket() on null
File Reseller.php
Line 61

EXPECTED RESULT

normal functioning of the toolkit

ANY ADDITIONAL INFORMATION

(DID NOT ANSWER QUESTION)

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug

 

[IgorG]

From developer:

Could not reproduce it on CentOS 7 or Debian 11. Please provide exact steps to reproduce the issue.

 

[moswak]

logged in as admin it works normally.

you have to be logged into plesk as a reseller and then open the toolkit

excerpt from the log

23: /usr/local/psa/admin/htdocs/modules/joomla-toolkit/index.php:4
[2022-09-07 07:56:12.741] 22000:63183279949ae ERR [panel] Call to a member function getPacket() on null
[2022-09-07 07:56:23.500] 22000:63183285abb44 ERR [extension/joomla-toolkit] Syntax error
[2022-09-07 07:56:23.500] 22000:63183285abb44 ERR [extension/joomla-toolkit] Syntax error
[2022-09-07 07:56:25.021] 22000:63183285abb44 ERR [extension/joomla-toolkit] Syntax error
[2022-09-07 07:56:25.021] 22000:63183285abb44 ERR [extension/joomla-toolkit] Syntax error
[2022-09-07 07:56:25.126] 22000:63183285abb44 ERR [panel] Call to a member function getPacket() on null:
0: /usr/local/psa/admin/plib/modules/wp-toolkit/vendor/plesk/api-php-lib/src/Api/Operator/Reseller.php:61
    PleskX\Api\Operator\Reseller->getAll(string 'id', integer '2')
1: /usr/local/psa/admin/plib/modules/wp-toolkit/vendor/plesk/api-php-lib/src/Api/Operator/Reseller.php:48
    PleskX\Api\Operator\Reseller->get(string 'id', integer '2')
2: /usr/local/psa/admin/plib/modules/wp-toolkit/library/Helper/PleskPermission.php:74
    PleskExt\WpToolkit\Helper\PleskPermission::isFeatureAvailableForSomeDomain(string 'manage_wordpress_toolkit')
3: /usr/local/psa/admin/plib/modules/wp-toolkit/hooks/CustomButtons.php:143
    Modules_WpToolkit_CustomButtons->isClientButtonVisible(array)
4: :
    call_user_func(array, array)
5: /usr/local/psa/admin/plib/Extension/Hook/CustomButtons.php:62
    Plesk\Extension\Hook\CustomButtons::Plesk\Extension\Hook\{closure}()
6: /usr/local/psa/admin/plib/Extension/Helper.php:84
    Plesk\Extension\Helper::contextSafe(object of type Closure)
7: /usr/local/psa/admin/plib/Extension/Hook/CustomButtons.php:69
    Plesk\Extension\Hook\CustomButtons::isVisible(array, array)
8: /usr/local/psa/admin/plib/NavigationContext.php:208
    NavigationContext->_getNavigationCustomButtons(object of type User_Reseller)
9: /usr/local/psa/admin/plib/NavigationContext.php:270
    NavigationContext->get(object of type User_Reseller)
10: /usr/local/psa/admin/plib/Navigation.php:520
    Navigation->getContextMenu(object of type User_Reseller, object of type Skin)
11: /usr/local/psa/admin/plib/CommonPanel/View/Helper/LeftMenu.php:222
    CommonPanel_View_Helper_LeftMenu->_getServiceProviderNavigation()
12: /usr/local/psa/admin/plib/CommonPanel/View/Helper/LeftMenu.php:50
    CommonPanel_View_Helper_LeftMenu->jsonSerialize()
13: :
    json_encode(array, integer '4194560')
14: /usr/local/psa/admin/plib/CommonPanel/View/Helper/Plesk.php:94
    CommonPanel_View_Helper_Plesk->run()
15: /usr/local/psa/admin/application/default/layouts/layout.phtml:41
    include(string '/usr/local/psa/admin/application/default/layouts/layout.phtml')
16: /usr/local/psa/admin/plib/vendor/plesk/zf1/library/Zend/View.php:157
    Zend_View->_run(string '/usr/local/psa/admin/application/default/layouts/layout.phtml')
17: /usr/local/psa/admin/plib/vendor/plesk/zf1/library/Zend/View/Abstract.php:888
    Zend_View_Abstract->render(NULL null)
18: /usr/local/psa/admin/plib/vendor/plesk/zf1/library/Zend/Layout.php:796
    Zend_Layout->render()
19: /usr/local/psa/admin/plib/vendor/plesk/zf1/library/Zend/Layout/Controller/Plugin/Layout.php:143
    Zend_Layout_Controller_Plugin_Layout->postDispatch(object of type Zend_Controller_Request_Http)
20: /usr/local/psa/admin/plib/vendor/plesk/zf1/library/Zend/Controller/Plugin/Broker.php:333
    Zend_Controller_Plugin_Broker->postDispatch(object of type Zend_Controller_Request_Http)
21: /usr/local/psa/admin/plib/vendor/plesk/zf1/library/Zend/Controller/Front.php:965
    Zend_Controller_Front->dispatch()
22: /usr/local/psa/admin/plib/pm/Application.php:87
    pm_Application->run()
23: /usr/local/psa/admin/htdocs/modules/joomla-toolkit/index.php:4
[2022-09-07 07:56:25.127] 22000:63183285abb44 ERR [panel] Call to a member function getPacket() on null
[2022-09-07 07:56:35.314] 22000:6318329187a52 ERR [extension/joomla-toolkit] Syntax error
[2022-09-07 07:56:35.314] 22000:6318329187a52 ERR [extension/joomla-toolkit] Syntax error
[2022-09-07 07:56:36.663] 22000:6318329187a52 ERR [extension/joomla-toolkit] Syntax error
[2022-09-07 07:56:36.664] 22000:6318329187a52 ERR [extension/joomla-toolkit] Syntax error
[2022-09-07 07:56:36.717] 22000:6318329187a52 ERR [panel] Call to a member function getPacket() on null:
0: /usr/local/psa/admin/plib/modules/wp-toolkit/vendor/plesk/api-php-lib/src/Api/Operator/Reseller.php:61

 

[IgorG]

Thank you!
Confirming bug EXTCERT-3911.

 

[moswak]

Many Thanks
should there be a workaround before the patch, please let me know

 

[LeoniG]

@moswak refreshing the page in web browser should help open it.

 

[moswak]

@moswak refreshing the page in web browser should help open it.

that didn't work yesterday.
This morning it suddenly works again without an update. at least I can't find any reference to an update.

 

[LeoniG]

that didn't work yesterday.
This morning it suddenly works again without an update. at least I can't find any reference to an update.

It helped yesterday as I tested this. Obsidian 18.0.46 Update #1 is the latest version, and there was no recent Joomla! Toolkit update, as well.