Issue Plesk 18.0.64 Restore failing

[Spre]

Server operating system version

Ubuntu 22.04

Plesk version and microupdate number

18.0.64

I am seriously aggravated, especially for how much I pay for this. it should be seemless.

I ran a full backup, downloaded it, as upgrading from ubuntu 16.04 to 22.04 broke my dns so i just did a wipe and resinstall. I uploaded the Backup to the server as it is 22GB in size.(since plesk won;t accept a file bigger then 2GB even though i changed the settings based on the KBB here.

via command line run the following

PLESK_BACKUP_PASSWORD="" plesk sbin pmm-ras --import-file-as-dump --dump-file-specification /path/to/file and within 2 minutes it erros with the following...

[2024-10-30 21:29:31.388|143095] DEBUG: Acquired session mutex: MainThread
[2024-10-30 21:29:31.388|143095] DEBUG: Update task id=3, type=Import
[2024-10-30 21:29:31.437|143095] DEBUG: Released session mutex: MainThread
[2024-10-30 21:29:31.438|143095] DEBUG: <__main__.RestoreAction object at 0x7fe7a85ac8b0>: response
[2024-10-30 21:29:31.440|143095] INFO: Outgoing packet:
<?xml version="1.0" ?><response>
<errcode>152</errcode>
<errmsg>backup_info_2410291050.xml</errmsg>
</response>

and

[2024-10-30 21:29:31.381|143100] INFO: Validate content files backup_user-data_2410291050.tzst at dir domains/domain/
[2024-10-30 21:29:31.381|143100] INFO: File 'backup_user-data_2410291050.tzst' does not found in the dump
[2024-10-30 21:29:31.381|143100] INFO: Validate content files backup_apache-files_2410291050.tzst at dir domains/domain/
[2024-10-30 21:29:31.381|143100] INFO: File 'backup_apache-files_2410291050.tzst' does not found in the dump
[2024-10-30 21:29:31.381|143100] INFO: Validate content files backup_pd_2410291050.tzst at dir domains/domain/
[2024-10-30 21:29:31.381|143100] INFO: File 'backup_pd_2410291050.tzst' does not found in the dump
[2024-10-30 21:29:31.381|143100] INFO: Validate content files backup_conf_2410291050.tzst at dir domains/domain/
[2024-10-30 21:29:31.381|143100] INFO: File 'backup_conf_2410291050.tzst' does not found in the dump
[2024-10-30 21:29:31.381|143100] INFO: Validate content files backup_logs_2410291050.tzst at dir domains/domain/
[2024-10-30 21:29:31.381|143100] INFO: File 'backup_logs_2410291050.tzst' does not found in the dump
[2024-10-30 21:29:31.381|143100] INFO: Validate content files backup_statistics_2410291050.tzst at dir domains/domain/
[2024-10-30 21:29:31.381|143100] INFO: File 'backup_statistics_2410291050.tzst' does not found in the dump
[2024-10-30 21:29:31.381|143100] INFO: Validate content files backup_ext_kolab_2410291050.tzst at dir domains/domain/
[2024-10-30 21:29:31.381|143100] INFO: File 'backup_ext_kolab_2410291050.tzst' does not found in the dump
[2024-10-30 21:29:31.381|143100] INFO: Repository '/var/lib/psa/dumps/': Put info to domains/domain/.discovered/backup_info_2410291050/status_CONTENT-ERROR
[2024-10-30 21:29:31.381|143100] INFO: Repository '/var/lib/psa/dumps/': Get info from .discovered/backup_info_2410291050/status_CONTENT-ERROR
[2024-10-30 21:29:31.381|143100] INFO: Repository '/var/lib/psa/dumps/': Put info to .discovered/backup_info_2410291050/status_CONTENT-ERROR
[2024-10-30 21:29:31.381|143100] INFO: pmm-ras finished. Exit code: 152

I've opened the backup file and ALL those files are there(thats a snippet it spams cannot be found for about 100 lines)

if i drop the backup into a directory i have opened up to ftp and use plesk i get this error.

Restoration Task Oct 30, 2024 09:29 PM Details​

Warning:
Unable to process the key: Failed to exec backup-archiver: Exit code: 1: Transport error: File 'backup_lickey00_2410291050.tzst' not found
Warning:
Unable to process the key: Failed to exec backup-archiver: Exit code: 1: Transport error: File 'backup_lickey01_2410291050.tzst' not found

and again those files are there!

please note it does this also with my june 4th 24 20GB backup and my march 2024 3GB backup

 

[Sebahat.hadzhi]

If you have the option it will be best to open a support ticket with our team, so they can further investigate the matter and attempt to find the culprit for the same.