Plesk 8.1.1: unable to change Plesk default cert

[JamesG]

hi,

I'm unable to change Plesk default cert on my new installed Ubuntu Root-Server with Plesk 8.1.1.
I get this error:

ERROR: PleskFatalException
Up LevelUp Level
certmng failed: certmng: Error: PRODUCT_ROOT_D not defined

0: /opt/psa/admin/htdocs/cert/cert.php:225

thx,
JamesG

 

[Dmitry Frantsev]

Make sure that PRODUCT_ROOT_D variable defined in /etc/psa/psa.conf file:

# cat /etc/psa/psa.conf|grep PRODUCT_ROOT_D

As you have Debian this PRODUCT_ROOT_D should be /opt/psa/.

 

[JamesG]

jamesg@server1:/etc/psa$ sudo cat /etc/psa/psa.conf|grep PRODUCT_ROOT_D
PRODUCT_ROOT_D /opt/psa
jamesg@server1:/etc/psa$

thx.

 

[Dmitry Frantsev]

So, the issue still persists? Did you notice any message in /opt/psa/admin/logs/httpsd_error_log file?

 

[spuky]

Same Problem here

I have installed on fc5 installed the cert... and selected it as default cert.

and ist is working on the domain (vhost with the domanname) but not for the controlpanel interface which is on the same domain

any hints ?????


edit:
It seems that it is used as a default cert... because it is used on other vhosts too...

but > not used for the psa server or where do I configure which cert to use for PSA beside of the default cert

 

[JamesG]

Hi,

This problem is still there...

Originally posted by Dmitry Frantsev
Did you notice any message in /opt/psa/admin/logs/httpsd_error_log file?

jamesg@server1:~$ sudo tail /opt/psa/admin/logs/httpsd_error_log
Check for components installation status
[Fri Mar 30 19:59:33 2007] [error] mod_ssl: SSL handshake failed: HTTP spoken on HTTPS port; trying to send HTML error page (OpenSSL library error follows)
[Fri Mar 30 19:59:33 2007] [error] OpenSSL: error:1407609C:SSL routines:func(118):reason(156)
Checking for installed system packages...done.
Download file products.inf3: 100% done.
Download file plesk.inf3: 31%..100% done.
Download file sitebuilder.inf3: 11%..100% done.
Download file PSA_8.1.1/plesk-8.1.1-ubt6.10-i386.inf3: 34%..100% done.
Check for components installation status
certmng: Error: PRODUCT_ROOT_D not defined

thx,
JamesG

 

[JamesG]

@Dmitry Frantsev: what do you see in my httpsd_error_log?
Is it a Plesk 8.1.1 bug?

thx.

 

[GARMTECH]

Same on CentOS

I have the same on fresh CentOS 4/Plesk 8.1.1. Browser shows "certmng failed: certmng: Error: PRODUCT_ROOT_D not defined".

# cat /etc/psa/psa.conf|grep PRODUCT_ROOT_D
PRODUCT_ROOT_D /usr/local/psa

# tail /usr/local/psa/admin/logs/httpsd_error_log
[Sun Apr  1 12:56:16 2007] [notice] SIGHUP received.  Attempting to restart
Processing config directory: /usr/local/psa/admin/conf/httpsd.*.include
[Sun Apr  1 12:56:16 2007] [notice] Apache/1.3.33 (Unix) mod_ssl/2.8.22 OpenSSL/0.9.7a PHP/5.0.5 configured -- resuming normal operations
[Sun Apr  1 12:56:16 2007] [notice] Accept mutex: sysvsem (Default: sysvsem)
usermng: PAM Error: BAD PASSWORD: it is based on a dictionary word
PAM Error End
[Sun Apr  1 21:43:33 2007] [error] mod_ssl: SSL handshake interrupted by system [Hint: Stop button pressed in browser?!] (System error follows)
[Sun Apr  1 21:43:33 2007] [error] System: Connection reset by peer (errno: 104)
General verification failed
General verification failed
General verification failed
General verification failed
General verification failed
General verification failed
General verification failed
General verification failed
General verification failed
General verification failed
General verification failed
General verification failed
certmng: Error: PRODUCT_ROOT_D not defined

System error 2: No such file or directory
certmng: Error: PRODUCT_ROOT_D not defined
certmng: Error: PRODUCT_ROOT_D not defined

 

[Kanagaraj]

I have the same error on my CentOs4.2 plesk 8.1.1

 

[Dmitry Frantsev]

Guys, I have Plesk 8.1.1 on FC4 and certificate adding procedure works correctly. I don't have any problems with that. Well, try to check following things:

* Plesk 8.1.1 installed correctly and there is no packages from previous versions

* PRODUCT_ROOT_D is defined correctly in /etc/psa/psa.conf

* directory /usr/local/psa/var/certificates/ exists and have correct ownership and permissions:

# ls -ld /usr/local/psa/var/certificates/
dr-x------ 2 root root 4096 Мар 28 00:02 /usr/local/psa/var/certificates/

 

[Dmitry Frantsev]

In addition, could someone please give me exactly steps how this situation can be reproduced? I tried following cases:

* Log into Plesk CP as admin -> Server -> Certificates -> Add New Certificate. In section 'Upload certificate as text' insert Private key * and Certificate itself, specify certificate name and click on Send Text.
I have also tried 'Upload certificate files' section. It looks good.

The same procedure I used in domain section. But didn't get any errors.

 

[Pie'oh'pah]

Same here

Hi,

I'm having the same Problem running on:

CPU AuthenticAMD, AMD Athlon(tm) 64 Processor 3500+
Betriebssystem Linux 2.6.16.27-061216a
Plesk-Version psa v8.1.1_build81070322.16 os_SuSE 9.3

Can't set up Certs, Error is excactly as described above.

Var is defined as:
www:/usr/local/psa # cat /etc/psa/psa.conf | grep PRODUCT_ROOT_D
PRODUCT_ROOT_D /usr/local/psa

Further, since Update to 8.1.1 I can't open the Reports (Webalizer/AWStats) anymore. Getting Script Errors on Page and it keeps blank. Does anyone have that prob too?

Appearently it's both bugs, since the problems seem to be not mine alone.

Any hint would be appreciated

regards
- Alex

 

[weeteck]

login as admin -> Server -> Certificate -> Select a cert [Checkbox] -> Setup

ERROR: PleskFatalException

certmng failed: certmng: Error: PRODUCT_ROOT_D not defined

--------------------------------------------------------------------------------

0: /usr/local/psa/admin/htdocs/cert/cert.php:225

CentOS 4.4
Plesk 8.1.1

Originally posted by Dmitry Frantsev
In addition, could someone please give me exactly steps how this situation can be reproduced? I tried following cases:

* Log into Plesk CP as admin -> Server -> Certificates -> Add New Certificate. In section 'Upload certificate as text' insert Private key * and Certificate itself, specify certificate name and click on Send Text.
I have also tried 'Upload certificate files' section. It looks good.

The same procedure I used in domain section. But didn't get any errors.

 

[JamesG]

Steps:
login as admin -> Server -> Certificate -> Select a cert [Checkbox] -> Setup

ERROR: PleskFatalException
Up LevelUp Level
certmng failed: certmng: Error: PRODUCT_ROOT_D not defined

0: /opt/psa/admin/htdocs/cert/cert.php:225

thx,
JamesG

 

[Pie'oh'pah]

Exactly.

 

[Hal9000]

any solutions to this problem?
clean install of 8.1.1 on a debian 3.1 system, same problem here
hal

 

[weeteck]

This is not the first time Plesk has major errors with their system software and no proper support is provided.

First is the migration from 7.0 -> 7.5 Reloaded was a major TRASH

Plan to migrate soon

Very bad after sales customer service

Plesk are you listening?

 

[Pie'oh'pah]

Agreed

I wonder if there is a Beta-Team except us...

-Pie

 

[wavedave]

login as admin -> Server -> Certificate -> Select a cert [Checkbox] -> Setup

ERROR: PleskFatalException

certmng failed: certmng: Error: PRODUCT_ROOT_D not defined

--------------------------------------------------------------------------------

0: /usr/local/psa/admin/htdocs/cert/cert.php:225

CentOS 4.4
Plesk 8.1.1

I'm running the same setup (CentOS 4.4 + Plesk 8.1.1) and reproduced this error, exactly.

 

[Dmitry Frantsev]

Guys, thank's for this information. I have already passed this request to SWsoft's developers. Let's wait their reply. I hope this situation will be resolved soon.