Plesk 8.4.0 installer doesn't work

[SvenCPaulsen]

Hi there!

I've just completely smashed up my Plesk 8.3.0 installation while using apt to upgrade to 8.4.0 on my Debian box. The installation finished with a success message but Plesk won't start (Starting Plesk... failed.). Anyway... after some more testing I simply uninstalled all psa packages and tried to use the 8.4.0 installer. I got the following error message:

Installation will not continue because your operating system
"Linux Debian x86_64" is not supported.

Refer to http://www.swsoft.com/en/products/plesk/reqs/ for
the complete list of supported operating systems.

I've downloaded the x86_64 installer for Debian 4.0. Here's some info from /proc/version:

Linux version 2.6.18-6-amd64 (Debian 2.6.18.dfsg.1-18etch3) ([email protected]) (gcc version 4.1.2 20061115 (prerelease) (Debian 4.1.1-21)) #1 SMP Thu Apr 24 03:57:46 UTC 2008

Any ideas how I can get Plesk 8.4.0 running asap?

Best regards
Sven

 

[SvenCPaulsen]

By editing the file /etc/debian_version I was able to use the Parallels installer to setup Plesk 8.4.0 on my server... but still the Plesk web server doesn't start.

sven-paulsen ~ $ /etc/init.d/psa restart
PSA is down, performing full restart.
Starting xinetd service... done
Starting bind9 service... done
Starting mysql service... done
Starting qmail service... done
Starting courier-imap service... done
Starting postgresql service... not installed
Starting psa-spamassassin service... not installed
Starting Plesk... failed
Starting drwebd service... failed

 

[dash]

What Debian version do you use?
apt-cache policy base-files ?

 

[SvenCPaulsen]

As I've alteady stated above, I'm using Debian 4.1.1-21 with a 2.6.18-6-amd64 kernel. The file /etc/debian_version contained lenny/sid before I changed it to 4.0 to fool the installer.

sven-paulsen ~ $ apt-cache policy base-files
base-files:
Installiert:4.0.3
Mögliche Pakete:4.0.3
Versions-Tabelle:
*** 4.0.3 0
100 /var/lib/dpkg/status
4 0
500 http://debian.intergenia.de etch/main Packages

I'm currently thinking about rolling back to Confixx. I never had problems like this while using it.



I've just checked the file /var/log/syslog for errors and found this:

May 12 12:44:53 sven-paulsen kernel: httpsd[2645]: segfault at 0000000000b03350 rip 00002b796190a039 rsp 00007fff4b845500 error 7

Any ideas from the Parallels support?

 

[SvenCPaulsen]

Bump Bump...

 

[meto]

You could foul the installer but plesk wont starb becouse it uses separate apache, i think its still apache 1.x so you may need to check if you have requred libs for that version.

 

[consuliere]

as i see you are using intergenia so maybe ask the support there
i m in the same trouble and i think this maybe depends on the packages on the intergenia server.
I asked the support a few minutes ago and i m waiting now for reply

 

[Amin Taheri]

can you do an ptrace/strace or have httpsd do a core dump ? Im not terribly familiar with debian so my appologies if those dont work like they do on rhel/centos systems.

 

[meto]

intergenia makes mirror of debians repo for its customers - i use it and everything is fine