• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • We are looking for U.S.-based freelancer or agency working with SEO or WordPress for a quick 30-min interviews to gather feedback on XOVI, a successful German SEO tool we’re looking to launch in the U.S.
    If you qualify and participate, you’ll receive a $30 Amazon gift card as a thank-you. Please apply here. Thanks for helping shape a better SEO product for agencies!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Plesk 8.6 to 9.5 updater problem

empati

New Pleskian
Hi,

I'm trying to update my panel from 8.6 to 9.5. When i use the updater under server>updater getting the error below. Any idea how can i fix the problem?

ERROR: PleskMainDBException
MySQL query failed: MySQL server has gone away

Additionally, an exception has occurred while trying to report this error: PleskMainDBException
MySQL query failed: MySQL server has gone away

0: /usr/local/psa/admin/plib/common_func.php3:250
db_query(string 'select flags, sort, filter, page, page_size from ListsParams where user_id="0" and user_type="1" and parentList_id="0" and list_name="autoinstallerreleaseslist"')
1: /usr/local/psa/admin/plib/class.cList.php3:190
cList->fetchListParams()
2: /usr/local/psa/admin/plib/class.cList.php3:91
cList->cList()
3: /usr/local/psa/admin/plib/autoinstaller/AutoInstallerReleasesList.php:24
AutoInstallerReleasesList->AutoInstallerReleasesList(object of type AutoInstaller)
4: /usr/local/psa/admin/plib/ui/server.autoinstaller.php:73
plesk__server__autoinstaller->accessItem(string 'GET', NULL null)
5: /usr/local/psa/admin/plib/UIPointer.php:519
UIPointer->access(string 'GET')
6: /usr/local/psa/admin/htdocs/plesk.php:19
 
Back
Top