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Plesk 9.3 - Failed to update the Panel -

D

DietmarF

Guest
Hi,

trying to upgrade Plesk to 9.5x since several weeks, but the update always failes. Because of a checksum error and a script error (see below).
Any idea?

--------------------
Parallels Products Installer 3.6.0 (built on 2010-04-07 15:08 svn rev. 290701) started at (timezone MET) Sun Jun 20 02:02:37 2010 Command line arguments: /usr/local/psa/admin/bin/autoinstaller --enable-xml-output --source-type=plesk --target=/root/psa --select-release-id=PLESK_9_3_0 [email protected] --install-component=base --install-component=psa-fileserver

Try to find rcfile...
Autoinstaller rcfile not found.
Checking hostname is sucessfull.
Opsys detected as: os_vendor=SuSE os_name=Linux version=11.0 arch=i686 environment=~empty Final opsys (with overriding) is: os_vendor=SuSE os_name=Linux version=11.0 arch=i686 environment=~empty File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 11%..21%..31%..41%..51%..61%..71%..82%..92%..100% was finished.
File downloading ppsmbe.inf3: 12%..27%..42%..73%..88%..100% was finished.
File downloading sitebuilder.inf3: 22%..61%..74%..87%..100% was finished.
File downloading setemplates.inf3: 38%..87%..100% was finished.
repository: Get brief packages info for all sources Checking for installed packages...
File downloading PSA_9.3.0/plesk-9.3.0-suse11.0-i386.inf3: 10%..21%..31%..40%..51%..61%..70%..80%..91%..100% was finished.
# - truncate - because to many characters - #
mode upgrade, installed=1262137293, available=1268357459 Component plesk/sshterm: mode up2date, installed=1228112978, available=1228112978 Component plesk/watchdog: mode up2date, installed=1262137374, available=1262137374 Component plesk/cs-gs: mode install, installed=0, available=1262137299 Component plesk/battlefield: mode install, installed=0, available=1262137360 Component plesk/bf2: mode install, installed=0, available=1262137387 Component plesk/mailman: mode up2date, installed=1262137384, available=1262137384 Component plesk/kav: mode up2date, installed=1262137397, available=1262137397 Component plesk/drweb: mode up2date, installed=1262137271, available=1262137271 Component plesk/spamassassin: mode up2date, installed=1262137307, available=1262137307 Component plesk/backup-ded: mode up2date, installed=1262137380, available=1262137380 Component plesk/atis: mode install, installed=0, available=1233647552 Component plesk/de-DE-locale: mode up2date, installed=1260769062, available=1260769062 Component plesk/ja-JP-locale: mode install, installed=0, available=1260769157 Component plesk/es-ES-locale: mode install, installed=0, available=1260769085 Component plesk/ru-RU-locale: mode install, installed=0, available=1260769182 Component plesk/fr-FR-locale: mode install, installed=0, available=1260769107 Component plesk/it-IT-locale: mode install, installed=0, available=1260769134 Component plesk/zh-CN-locale: mode install, installed=0, available=1260769214 Component plesk/zh-TW-locale: mode install, installed=0, available=1260769238 Component plesk/nl-NL-locale: mode install, installed=0, available=1260769259 Component plesk/horde: mode up2date, installed=1262137358, available=1262137358 Component plesk/atmail: mode up2date, installed=1262137266, available=1262137266
KeyUpdateChecker::doCheck: no components for check key update
repository: Get full packages info for all sources Retrieving information about the installed packages...
read cache file
File downloading PSA_9.3.0/update-rpm-SuSE-11.0-i386/update-9.3.0-suse11.0-i386.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_9.3.0/dist-rpm-SuSE-11.0-i386/build-9.3.0-suse11.0-i386.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_9.3.0/thirdparty-rpm-SuSE-11.0-i386/thirdparty-9.3.0-suse11.0-i386.hdr.gz: 13%..21%..30%..42%..52%..62%..71%..83%..93%..100% was finished.
Determining the packages that need to be installed.
skip package 'plesk-skins-9.3.0-0.287499.noarch' from component base - there is same or newer version of this package is installed (in system plesk-skins-9.3.0-0.287499.noarch)
skip package 'psa-9.3.0-suse11.0.build93091230.07.i586' from component base - there is same or newer version of this package is installed (in system psa-9.3.0-suse11.0.build93091230.07.i586)
skip package 'psa-api-9.3.0-suse11.0.build93091230.07.noarch' from component base - there is same or newer version of this package is installed (in system psa-api-9.3.0-suse11.0.build93091230.07.noarch)
skip package 'psa-awstats-configurator-1.0.0-suse11.0.build93091230.07.noarch' from component base - there is same or newer version of this package is installed (in system psa-awstats-configurator-1.0.0-suse11.0.build93091230.07.noarch)
skip package 'psa-libpam-plesk-9.3.0-suse11.0.build93091230.07.i586' from component base - there is same or newer version of this package is installed (in system psa-libpam-plesk-9.3.0-suse11.0.build93091230.07.i586)
skip package 'psa-locale-base-en-US-9.3.0-2009121411.noarch' from component base - there is same or newer version of this package is installed (in system psa-locale-base-en-US-9.3.0-2009121411.noarch)
skip package 'psa-logrotate-3.7-suse11.0.build93091230.07.i586' from component base - there is same or newer version of this package is installed (in system psa-logrotate-3.7-suse11.0.build93091230.07.i586)
skip package 'psa-mod-fcgid-configurator-1.0.1-0.94849.i586' from component base - there is same or newer version of this package is installed (in system psa-mod-fcgid-configurator-1.0.1-0.94849.i586)
skip package 'psa-proftpd-1.3.1-suse11.0.build93091230.07.i586' from component base - there is same or newer version of this package is installed (in system psa-proftpd-1.3.1-suse11.0.build93091230.07.i586)
skip package 'psa-proftpd-xinetd-1.3.1-suse11.0.build93091230.07.i586' from component base - there is same or newer version of this package is installed (in system psa-proftpd-xinetd-1.3.1-suse11.0.build93091230.07.i586)
skip package 'psa-pylibplesk-9.3.0-suse11.0.build93091230.07.i586' from component base - there is same or newer version of this package is installed (in system psa-pylibplesk-9.3.0-suse11.0.build93091230.07.i586)
skip package 'psa-fileserver-1.0.0-suse11.0.build93091230.07.i586' from component psa-fileserver - there is same or newer version of this package is installed (in system psa-fileserver-1.0.0-suse11.0.build93091230.07.i586)
Unhappy caught; try to resolve again.
Check package set before installation
File downloading PSA_9.3.0/dist-rpm-SuSE-11.0-i386/base/plesk-base-9.3.0-suse11.0.build93100518.17.i586.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.3.0/dist-rpm-SuSE-11.0-i386/base/psa-hotfix1-9.3.0-9.3.0-suse11.0.build93100518.17.i586.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.3.0/dist-rpm-SuSE-11.0-i386/base/psa-updates-9.3.0-suse11.0.build93100518.17.noarch.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.3.0/update-rpm-SuSE-11.0-i386/samba-3.2.4-4.9.i586.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.3.0/thirdparty-rpm-SuSE-11.0-i386/../dist-rpm-SuSE-11.0-i386/contrib/sw-cp-server-1.0-6.201004011433.suse110.i586.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.3.0/thirdparty-rpm-SuSE-11.0-i386/../dist-rpm-SuSE-11.0-i386/contrib/psa-php5-configurator-1.5.2-suse11.0.build93100518.17.noarch.rpm: was skipped because of md5 checksum match.
Starting installation of packages
Installing the package sw-cp-server-1.0-6.201004011433.suse110.i586
Stoppping SWsoft control panels server............. still running. ..failed
error: %pre(sw-cp-server-1.0-6.201004011433.suse110.i586) scriptlet failed, exit status 1
error: install: %pre scriptlet failed (2), skipping sw-cp-server-1.0-6.201004011433.suse110
Error: An error occurred during installation of packages.
Attention! Your software might be inoperable.
Please, contact product technical support.


---
Parallels Products Installer.=
 
Problem with md5 sum should be already fixed. Please try upgrade again and update thread with results.
 
I have the same Problem. It is a Strato-Server.
Parallels Plesk Panel-Version 9.3.0
Betriebssystem Linux 2.6.25.18-0.2-default
CPU AuthenticAMD, AMD Athlon(tm) 64 Processor 3200+

Code: 
1. [*] Parallels Plesk Panel
  2. ( ) Parallels Plesk Panel 9.5.2
  3. ( ) Parallels Plesk Panel 9.5.1
  4. (*) Parallels Plesk Panel 9.3.0 (currently installed)

Code: 
1.  *  Base packages of Plesk
 2. [=] Plesk Updater
 3. [*] PostgreSQL server support
 4. [=] Application vault packages
 5. [*] Plesk Professional Web Site Editor
 6. [=] Plesk API [former Plesk Agent]
 7. [=] Plesk migration manager
 8. [ ] SiteBuilder publishing support for Plesk
 9. [ ] SiteBuilder module migration suite
10. [*] ColdFusion support for Plesk
11. [ ] MIVA Empresa support
12. [ ] Plesk billing
13. [*] PHP5 support
14. [.] <+> Plesk hosting features // 5 of 5 components selected

  Different mailservers
15. ( ) Qmail mailserver
16. (*) Postfix mailserver

17. [.] <+> Additional Plesk modules // 5 of 5 components selected
18. [ ] <+> Game servers // 0 of 3 components selected
19. [=] <+> Addition mail services // 4 of 4 components selected
20. [.] <+> Server backup solutions // 1 of 2 components selected
21. [.] <+> Additional language packs // 1 of 9 components selected
22. [=] <+> Plesk webmails support // 2 of 2 components selected

Code: 
N) Install packages;
S) Show a list of packages; L) Return to primary components list;
Q) Cancel installing;
Select an action [N]: N
File downloading PSA_9.3.0/dist-rpm-SuSE-11.0-i386/base/plesk-base-9.3.0-suse11.0.build931005        18.17.i586.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.3.0/dist-rpm-SuSE-11.0-i386/base/psa-hotfix1-9.3.0-9.3.0-suse11.0.buil        d93100518.17.i586.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.3.0/dist-rpm-SuSE-11.0-i386/base/psa-updates-9.3.0-suse11.0.build93100        518.17.noarch.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.3.0/update-rpm-SuSE-11.0-i386/postgresql-8.3.9-0.1.i586.rpm: was skipp        ed because of md5 checksum match.
File downloading PSA_9.3.0/update-rpm-SuSE-11.0-i386/postgresql-server-8.3.9-0.1.i586.rpm: wa        s skipped because of md5 checksum match.
File downloading PSA_9.3.0/dist-rpm-SuSE-11.0-i386/opt/PPWSE/PPWSE-1.1-suse11.0.build93091230        .07.i586.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.3.0/dist-rpm-SuSE-11.0-i386/opt/coldfusion/psa-coldfusion-support-9.3.        0-suse11.0.build93091230.07.noarch.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.3.0/thirdparty-rpm-SuSE-11.0-i386/../dist-rpm-SuSE-11.0-i386/contrib/p        sa-php5-configurator-1.5.2-suse11.0.build93100518.17.noarch.rpm: was skipped because of md5 c        hecksum match.
File downloading PSA_9.3.0/dist-rpm-SuSE-11.0-i386/opt/ruby/psa-rubyrails-configurator-1.1.6-        suse11.0.build93091230.07.i586.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.3.0/dist-rpm-SuSE-11.0-i386/opt/maildrivers/psa-courier-imap-3.0.8-sus        e11.0.build93091230.07.i586.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.3.0/dist-rpm-SuSE-11.0-i386/opt/maildrivers/psa-mail-pc-driver-1.0.0-s        use11.0.build93091230.07.i586.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.3.0/update-rpm-SuSE-11.0-i386/samba-3.2.4-4.9.i586.rpm: was skipped be        cause of md5 checksum match.
File downloading PSA_9.3.0/thirdparty-rpm-SuSE-11.0-i386/../dist-rpm-SuSE-11.0-i386/contrib/s        w-cp-server-1.0-6.201004011433.suse110.i586.rpm: was skipped because of md5 checksum match.
Starting installation of packages
Installing the package sw-cp-server-1.0-6.201004011433.suse110.i586
Stoppping SWsoft control panels server............. still running. ..failed
error: %pre(sw-cp-server-1.0-6.201004011433.suse110.i586) scriptlet failed, exit status 1
error:   install: %pre scriptlet failed (2), skipping sw-cp-server-1.0-6.201004011433.suse110
ERROR: An error occurred during installation of packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

It was the same on Update to 9.5.1

Time was 09:15 PM Today

Is there any Tip?
 
Nope - tried it again, same error..

-------------
...
...
File downloading PSA_9.3.0/update-rpm-SuSE-11.0-i386/update-9.3.0-suse11.0-i386.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_9.3.0/dist-rpm-SuSE-11.0-i386/build-9.3.0-suse11.0-i386.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_9.3.0/thirdparty-rpm-SuSE-11.0-i386/thirdparty-9.3.0-suse11.0-i386.hdr.gz: 13%..21%..30%..42%..52%..62%..71%..81%..90%..100% was finished.
Determining the packages that need to be installed.
skip package 'plesk-skins-9.3.0-0.287499.noarch' from component base - there is same or newer version of this package is installed (in system plesk-skins-9.3.0-0.287499.noarch)
skip package 'psa-9.3.0-suse11.0.build93091230.07.i586' from component base - there is same or newer version of this package is installed (in system psa-9.3.0-suse11.0.build93091230.07.i586)
skip package 'psa-api-9.3.0-suse11.0.build93091230.07.noarch' from component base - there is same or newer version of this package is installed (in system psa-api-9.3.0-suse11.0.build93091230.07.noarch)
skip package 'psa-awstats-configurator-1.0.0-suse11.0.build93091230.07.noarch' from component base - there is same or newer version of this package is installed (in system psa-awstats-configurator-1.0.0-suse11.0.build93091230.07.noarch)
skip package 'psa-libpam-plesk-9.3.0-suse11.0.build93091230.07.i586' from component base - there is same or newer version of this package is installed (in system psa-libpam-plesk-9.3.0-suse11.0.build93091230.07.i586)
skip package 'psa-locale-base-en-US-9.3.0-2009121411.noarch' from component base - there is same or newer version of this package is installed (in system psa-locale-base-en-US-9.3.0-2009121411.noarch)
skip package 'psa-logrotate-3.7-suse11.0.build93091230.07.i586' from component base - there is same or newer version of this package is installed (in system psa-logrotate-3.7-suse11.0.build93091230.07.i586)
skip package 'psa-mod-fcgid-configurator-1.0.1-0.94849.i586' from component base - there is same or newer version of this package is installed (in system psa-mod-fcgid-configurator-1.0.1-0.94849.i586)
skip package 'psa-proftpd-1.3.1-suse11.0.build93091230.07.i586' from component base - there is same or newer version of this package is installed (in system psa-proftpd-1.3.1-suse11.0.build93091230.07.i586)
skip package 'psa-proftpd-xinetd-1.3.1-suse11.0.build93091230.07.i586' from component base - there is same or newer version of this package is installed (in system psa-proftpd-xinetd-1.3.1-suse11.0.build93091230.07.i586)
skip package 'psa-pylibplesk-9.3.0-suse11.0.build93091230.07.i586' from component base - there is same or newer version of this package is installed (in system psa-pylibplesk-9.3.0-suse11.0.build93091230.07.i586)
skip package 'psa-fileserver-1.0.0-suse11.0.build93091230.07.i586' from component psa-fileserver - there is same or newer version of this package is installed (in system psa-fileserver-1.0.0-suse11.0.build93091230.07.i586)
Unhappy caught; try to resolve again.
Check package set before installation
File downloading PSA_9.3.0/dist-rpm-SuSE-11.0-i386/base/plesk-base-9.3.0-suse11.0.build93100518.17.i586.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.3.0/dist-rpm-SuSE-11.0-i386/base/psa-hotfix1-9.3.0-9.3.0-suse11.0.build93100518.17.i586.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.3.0/dist-rpm-SuSE-11.0-i386/base/psa-updates-9.3.0-suse11.0.build93100518.17.noarch.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.3.0/update-rpm-SuSE-11.0-i386/samba-3.2.4-4.9.i586.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.3.0/thirdparty-rpm-SuSE-11.0-i386/../dist-rpm-SuSE-11.0-i386/contrib/sw-cp-server-1.0-6.201004011433.suse110.i586.rpm: was skipped because of md5 checksum match.
File downloading PSA_9.3.0/thirdparty-rpm-SuSE-11.0-i386/../dist-rpm-SuSE-11.0-i386/contrib/psa-php5-configurator-1.5.2-suse11.0.build93100518.17.noarch.rpm: was skipped because of md5 checksum match.
Starting installation of packages
Installing the package sw-cp-server-1.0-6.201004011433.suse110.i586
Stoppping SWsoft control panels server............. still running. ..failed
error: %pre(sw-cp-server-1.0-6.201004011433.suse110.i586) scriptlet failed, exit status 1
error: install: %pre scriptlet failed (2), skipping sw-cp-server-1.0-6.201004011433.suse110
Error: An error occurred during installation of packages.
Attention! Your software might be inoperable.
Please, contact product technical support.
 
I have forwarded it to developers for the further investigation. Will keep you updated.
 
Thanks for Answer.
I found this. Maybe it helps you. But i have not try it.
 
Bugreport still under developer's investigation but as possible workaround you can kill sw-cp-serverd process before upgrade.
 
sw-cp-server will be started automatically after upgrade completing. It is Plesk backend.
 
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