Plesk 9.5.2 - After Login Workspace is empty

[hunets]

Hey,

I got a problem with my Plesk 9.5.2 installation. I haven´t used it for month, because everything worked great.
Now I want to change some configurations and now I´ll get the following error.

I can login to plesk, the workspace opens. The Menu is fully loaded but the workspace (main window) is empty.
When i click a menu item I´ll get the following message in firefox (in IE the same error comes up).

Error: Redirect Error

the webside is going to redirect with no ending

this problem can take part if cookies are disabled

I have emptied the cache of the browser and I allowed all cookies. But nothing changes.

Has anyone an idea what to do?
Should I make an update - but how I only got the console and I don´t know the commands.

Thanks for helping

Uli

 

[hunets]

I got more information ...

On my server there runs "Virtuozzo" too ...

I have stopped plesk via

/etc/init.d/psa stop

but I can connect to my plesk ...
I think there is a problem with virtuozzo container ...

how can I check out where the plesk is loaded from?!

thanks for helping!

 

[hunets]

Now I´m one step nearer to solve the problem, but now I got an new error and it seems to be an problem with an previous installation ... can someone help me?

here the log of the installer ...

Checking for the group 'psaserv'...
Trying to add supplementary group 'psaserv' for user 'wwwrun'... already there
Checking for the group 'psaserv'...
Trying to add supplementary group 'psaserv' for user 'psaftp'... already there
Checking for the group 'psaserv'...
Trying to add supplementary group 'psaserv' for user 'psaadm'... already there
Checking for the group 'psacln'...
Group 'psacln' already exists

Trying to start service mysql... done
Trying to establish test connection... connected
done
===> Preparing upgrade
Trying to backup MySQL database... done
MySQL databases are dumped to /var/lib/psa/dumps/mysql.preupgrade.dump.gz
Stopping Plesk... done
Checking that /usr/local/psa/bin/chrootsh registered as login shell...
/usr/local/psa/bin/chrootsh already registered as a login shell

Create PPSB support group
Checking for the group 'psasb'...
Group 'psasb' already exists

Checking for the group 'psasb'...
Trying to add supplementary group 'psasb' for user 'psaadm'... already there
Checking for the group 'psasb'...
Trying to add supplementary group 'psasb' for user 'wwwrun'... already there
psa is stopped
Stopping Plesk... done

===> Performing safe prep-install database actions


===> Upgrading database

Trying to start service mysql... done
Trying to establish test connection... connected
done
Trying to find psa database... version is 01090
DATABASE ERROR!!!
Previous product version is 9.5.2, but previous database
version is 01090. In most of cases it is result of
previous upgrade try failure. Please, restore previous version
from backup, and try again or contact technical support.

ERROR while trying to check database version
Check the error reason(see log file: /tmp/pp10.8.0-bootstrapper.120123.19.18.log), fix and try again


**** Product prep-install failed.

***** problem report *****
ERROR while trying to check database version
Check the error reason(see log file: /tmp/pp10.8.0-bootstrapper.120123.19.18.log), fix and try again


ERROR: An error occurred during performing of installation PREP actions (see log for details). Installation was rolled back.
Warning! Not all packages were installed.
Please check if your system services are operable.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.