Plesk and mailenable

[Beto]

When a customer changes the password of an email account, this works but a day later, the password has been reset again by itself.

Does anyone have any idea how to solve this?

I ran already C:\Program Files\SWsoft\Plesk\admin\bin\mail.exe and websrvmng and reconfigured the vhosts.

 

[alta]

if you use Mailenable please do the following in command prompt:

cd %plesk_bin%
mchk.exe --domain --domain-name= domain.com
This utility reconfigures MailEnable records (password as well) in accordance with Plesk database.