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Plesk backup: "error: Unknown object type"

P

PhilippN

New Pleskian
hello,

since last saturday all backups don't run. 0% progress. when i click onto the task, it shows me "error: unknown object type".

i tried to run a manually task, but this task doesn't start as well. after a reboot, i can delete the tasks.



what do i have to do now?

Plesk 11.0.9 on Ubuntu 10.04 Server 64bit LTS
 
Last edited:
Are there any entries in the backup logs?

http://kb.parallels.com/en/111283

The last time I had this issue, a customer had run a Concrete5 Database backup. The MySQL Dump file had been created without any permissions, which stopped the backup system user accessing the file which in turn failed the server backup process.

You may find log entries that can give you a clue as to why the backups are failing.
 
here is a part of the logfile:
i try to translate the first errors for you: The domain cannot be activated: Either the domain owner or his subscription is disabled.

Well on saturday only one domain was deactivated and i couldn't activate it. I looked at the domain settings and the domain expires on last sunday, but not on saturday. BUT the box unlimited was checked. I set the year to 2030 and after that, I could activate the domain via command line.

The sql error and the too many connection error appears many times today...



2013-05-26T09:34:08+02:00 ERR (3): Die Domain kann nicht aktiviert werden: Entweder der Domain-Besitzer oder dessen Abonnement ist gesperrt.
2013-05-26T09:34:08+02:00 ERR (3): Die Domain kann nicht aktiviert werden: Entweder der Domain-Besitzer oder dessen Abonnement ist gesperrt.
2013-05-26T09:34:08+02:00 ERR (3): Die Domain kann nicht aktiviert werden: Die Domain ist gesperrt.
2013-05-26T09:34:08+02:00 ERR (3): Einige der ausgewählten Domains oder Aliase wurden nicht aktiviert.
2013-05-26T09:34:44+02:00 ERR (3): Die Domain kann nicht aktiviert werden: Die Domain ist gesperrt.
2013-05-26T09:34:44+02:00 ERR (3): Einige der ausgewählten Domains oder Aliase wurden nicht aktiviert.
2013-05-26T09:34:44+02:00 ERR (3): Die Domain kann nicht aktiviert werden: Die Domain ist gesperrt.
2013-05-26T12:27:01+02:00 ERR (3): Die Domain kann nicht aktiviert werden: Die Domain ist gesperrt.
2013-05-26T12:27:01+02:00 ERR (3): Einige der ausgewählten Domains oder Aliase wurden nicht aktiviert.
2013-05-26T12:27:01+02:00 ERR (3): Die Domain kann nicht aktiviert werden: Die Domain ist gesperrt.
close failed in file object destructor:
Error in sys.excepthook:

Original exception was:
close failed in file object destructor:
Error in sys.excepthook:

Original exception was:
close failed in file object destructor:
Error in sys.excepthook:

Original exception was:
2013-05-27 21:17:06: (server.c.1543) server stopped by UID = 0 PID = 2626
2013-05-27 21:18:15: (log.c.166) server started
close failed in file object destructor:
Error in sys.excepthook:

Original exception was:
close failed in file object destructor:
Error in sys.excepthook:

Original exception was:
close failed in file object destructor:
Error in sys.excepthook:

Original exception was:
close failed in file object destructor:
Error in sys.excepthook:

Original exception was:
close failed in file object destructor:
Error in sys.excepthook:

Original exception was:
2013-05-28 14:04:14: (connections.c.309) SSL: 1 error:1407609C:SSL routines:SSL23_GET_CLIENT_HELLO:http request
2013-05-29 11:03:34: (connections.c.309) SSL: 1 error:1407609C:SSL routines:SSL23_GET_CLIENT_HELLO:http request
2013-05-29 11:03:37: (connections.c.309) SSL: 1 error:14094415:SSL routines:SSL3_READ_BYTES:sslv3 alert certificate expired
close failed in file object destructor:
Error in sys.excepthook:

Original exception was:
2013-05-29 13:55:15: (mod_fastcgi.c.2746) FastCGI-stderr: PleskFatalException: Unable to connect to database: mysql_connect() [<a href='function.mysql-connect'>function.mysql-connect</a>]: No such file or directory
file: /opt/psa/admin/plib/common_func.php3
line: 153
code: 0
trace: #0 /opt/psa/admin/auto_prepend/auth.php3(112): psaerror('Unable to conne...')
#1 {main}


2013-05-29 13:55:19: (server.c.1543) server stopped by UID = 0 PID = 18935
2013-05-29 13:56:32: (log.c.166) server started
close failed in file object destructor:
Error in sys.excepthook:

Original exception was:
close failed in file object destructor:
Error in sys.excepthook:

Original exception was:
close failed in file object destructor:
Error in sys.excepthook:

Original exception was:
2013-05-29 14:58:46: (mod_fastcgi.c.2746) FastCGI-stderr: Zend_Db_Adapter_Exception: SQLSTATE[08004] [1040] Too many connections
file: /opt/psa/admin/plib/Zend/Db/Adapter/Pdo/Abstract.php
line: 144
code: 1040
trace: #0 /opt/psa/admin/plib/Zend/Db/Adapter/Pdo/Mysql.php(109): Zend_Db_Adapter_Pdo_Abstract->_connect()
#1 /opt/psa/admin/plib/Zend/Db/Adapter/Abstract.php(459): Zend_Db_Adapter_Pdo_Mysql->_connect()
#2 /opt/psa/admin/plib/Zend/Db/Adapter/Pdo/Abstract.php(238): Zend_Db_Adapter_Abstract->query('DESCRIBE `sessi...',Array)
#3 /opt/psa/admin/plib/Db/Adapter/Pdo/Mysql.php(19): Zend_Db_Adapter_Pdo_Abstract->query('DESCRIBE `sessi...', Array)
#4 /opt/psa/admin/plib/Zend/Db/Adapter/Pdo/Mysql.php(169): Db_Adapter_Pdo_Mysql->query('DESCRIBE `sessi...')
#5 /opt/psa/admin/plib/Zend/Db/Table/Abstract.php(835): Zend_Db_Adapter_Pdo_Mysql->describeTable('sessions', NULL)
#6 /opt/psa/admin/plib/Zend/Db/Table/Abstract.php(857): Zend_Db_Table_Abstract->_setupMetadata()
#7 /opt/psa/admin/plib/Zend/Db/Table/Abstract.php(897): Zend_Db_Table_Abstract->_getCols()
#8 /opt/psa/admin/plib/Zend/Session/SaveHandler/DbTable.php(519): Zend_Db_Table_Abstract->_setupPrimaryKey()
#9 /opt/psa/admin/plib/Zend/Session/SaveHandler/DbTable.php(318): Zend_Session_SaveHandler_DbTable->_getPrimary('XXXXXXX...')
#10 /opt/psa/admin/plib/CommonPanel/Session/SaveHandler.php(27): Zend_Session_SaveHandler_DbTable->read('XXXXX...')
#11 [internal function]: CommonPanel_Session_SaveHandler->read('XXXXXX...')
#12 /opt/psa/admin/plib/class.Session.php(152): session_start()
#13 /opt/psa/admin/auto_prepend/auth.php3(174): Session->Session()
#14 {main}

PHP Fatal error: Uncaught exception 'PDOException' with message 'SQLSTATE[08004] [1040] Too many connections' in /opt/psa/admin/plib/Zend/Db/Adapter/Pdo/Abstract.php:129
Stack trace:
#0 /opt/psa/admin/plib/Zend/Db/Adapter/Pdo/Abstract.php(129): PDO->__construct('mysql:dbname=ps...', 'admin', 'XXXXX..', Array)
#1 /opt/psa/admin/plib/Zend/Db/Adapter/Pdo/Mysql.php(109): Zend_Db_Adapter_Pdo_Abstract->_connect()
#2 /opt/psa/admin/plib/Zend/Db/Adapter/Abstract.php(459): Zend_Db_Adapter_Pdo_Mysql->_connect()
#3 /opt/psa/admin/plib/Zend/Db/Adapter/Pdo/Abstract.php(238): Zend_Db_Adapter_Abstract->query('DESCRIBE `sessi...', Array)
#4 /opt/psa/admin/plib/Db/Adapter/Pdo/Mysql.php(19): Zend_Db_Adapter_Pdo_Abstract->query('DESCRIBE `sessi...', Array)
#5 /opt/psa/admin/plib/Zend/Db/Adapter/Pdo/Mysql.php(169): Db_Adapter_Pdo_Mysql->query('DESCRIBE `sessi...')
#6 /opt/psa/admin/plib/Zend/Db/Table/Abstract.php(835): Zend_Db_Adapter_Pdo_Mysql->describeTable('sessions', NULL)
#7 /opt/psa/admin/plib/Zend/Db/Table/Abstract.php(857): Ze in /opt/psa/admin/plib/Zend/Db/Adapter/Pdo/Abstract.php on line 144

2013-05-29 14:58:48: (mod_fastcgi.c.2746) FastCGI-stderr: Zend_Db_Adapter_Exception: SQLSTATE[08004] [1040] Too many connections
file: /opt/psa/admin/plib/Zend/Db/Adapter/Pdo/Abstract.php
line: 144
code: 1040
trace: #0 /opt/psa/admin/plib/Zend/Db/Adapter/Pdo/Mysql.php(109): Zend_Db_Adapter_Pdo_Abstract->_connect()
#1 /opt/psa/admin/plib/Zend/Db/Adapter/Abstract.php(459): Zend_Db_Adapter_Pdo_Mysql->_connect()
#2 /opt/psa/admin/plib/Zend/Db/Adapter/Pdo/Abstract.php(238): Zend_Db_Adapter_Abstract->query('DESCRIBE `sessi...', Array)
#3 /opt/psa/admin/plib/Db/Adapter/Pdo/Mysql.php(19): Zend_Db_Adapter_Pdo_Abstract->query('DESCRIBE `sessi...', Array)
#4 /opt/psa/admin/plib/Zend/Db/Adapter/Pdo/Mysql.php(169): Db_Adapter_Pdo_Mysql->query('DESCRIBE `sessi...')
#5 /opt/psa/admin/plib/Zend/Db/Table/Abstract.php(835): Zend_Db_Adapter_Pdo_Mysql->describeTable('sessions', NULL)
#6 /opt/psa/admin/plib/Zend/Db/Table/Abstract.php(857): Zend_Db_Table_Abstract->_setupMetadata()
#7 /opt/psa/admin/plib/Zend/Db/Table/Abstract.php(897): Zend_Db_Table_Abstract->_getCols()
#8 /opt/psa/admin/plib/Zend/Session/SaveHandler/DbTable.php(519): Zend_Db_Table_Abstract->_setupPrimaryKey()
#9 /opt/psa/admin/plib/Zend/Session/SaveHandler/DbTable.php(318): Zend_Session_SaveHandler_DbTable->_getPrimary('XXXXXXXXXXXXX...')
#10 /opt/psa/admin/plib/CommonPanel/Session/SaveHandler.php(27): Zend_Session_SaveHandler_DbTable->read('XXXXXX...')
#11 [internal function]: CommonPanel_Session_SaveHandler->read('XXXXX...')
#12 /opt/psa/admin/plib/class.Session.php(152): session_start()
#13 /opt/psa/admin/auto_prepend/auth.php3(174): Session->Session()
#14 {main}

PHP Fatal error: Uncaught exception 'PDOException' with message 'SQLSTATE[08004] [1040] Too many connections' in /opt/psa/admin/plib/Zend/Db/Adapter/Pdo/Abstract.php:129
Stack trace:
#0 /opt/psa/admin/plib/Zend/Db/Adapter/Pdo/Abstract.php(129): PDO->__construct('mysql:dbname=ps...', 'admin', 'XXXXX...', Array)
#1 /opt/psa/admin/plib/Zend/Db/Adapter/Pdo/Mysql.php(109): Zend_Db_Adapter_Pdo_Abstract->_connec

....

I hope there is no text I shouldn't post here....
 
We have the same problem, not a server. We have over 50 servers with Parallels, and from Saturday-Sunday, more than half have stopped doing backups.

SOLUTION!

It only happens with some Plesk 11. Plesk 9 backups are doing correctly.
 
Last edited:
A bit of information. This is the log of the sessions in PMM.

This is the log today, which fails, and does not work. Also is the same yesterday.

[root@xxxx 2013-05-30-094744.110]# cat psadump.log
[18446]: 07:47:45 INFO ------------------------------------------------------------
[18446]: 07:47:45 INFO Migration status reporting initialized.
[18446]: 07:47:45 INFO Status file: /usr/local/psa/PMM/sessions/2013-05-30-094744.110/dump-status.xml
[18446]: 07:47:45 INFO ------------------------------------------------------------

This is the log of a day before the Saturday.

root@xxxx 2013-05-22-094752.32]# cat psadump.log
[7090]: 07:47:52 INFO ------------------------------------------------------------
[7090]: 07:47:52 INFO Migration status reporting initialized.
[7090]: 07:47:52 INFO Status file: /usr/local/psa/PMM/sessions/2013-05-22-094752.32/dump-status.xml
[7090]: 07:47:52 INFO ------------------------------------------------------------
[7090]: 07:47:52 INFO ------------------------------------------------------------
[7090]: 07:47:52 INFO FILE storage initialized.
[7090]: 07:47:52 INFO Base directory: /var/lib/psa/dumps
[7090]: 07:47:52 INFO Space reserved: 31457280
[7090]: 07:47:52 INFO Gzip bundles: yes
[7090]: 07:47:52 INFO Bundle split size: do not split
[7090]: 07:47:52 INFO ------------------------------------------------------------
[7090]: 07:47:52 INFO Reserve disk space at /var/lib/psa/dumps/.fs_NaN_0
[7090]: 07:47:52 INFO Set backup file name 'backup' (profile 'backup', id='')

[......... (taken to be irrelevant and because no me deja posting with so many characters)]

[7090]: 07:47:52 DEBUG Found dump status: 'dump-status="OK"'

[7090]: 07:47:52 DEBUG The check dump return '0'
[7090]: 07:47:52 INFO The dump have been validated successfully

== STDERR ====================
1+0 records in
1+0 records out
31457280 bytes (31 MB) copied, 0.0261269 s, 1.2 GB/

==============================
 
kennysamuerto said:
We have the same problem, not a server. We have over 50 servers with Parallels, and from Saturday-Sunday, more than half have stopped doing backups.
Click to expand...

I feel better that we are not alone :)

What OS do you use? What was your last update on plesk?

We use Ubuntu 10.04 server LTS. I think the update was 1 day before the error appears.

I am running an update right now.
 
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