Plesk Backup Manager download large backup files takes to long!

[Sebastiaan_de_Weert]

I'm experiencing an issue when downloading large backup files. When I click download, the request takes so long that I'm presented with a timeout error. Within the tmp directory, the [random].tar file is growing in size during the request. Also, the symptoms assumed at http://kb.odin.com/en/119499 are not generated on my system.

The problems are with backupfiles exceeding >2GB, files under this size download well after a short period of time. We've tried to raise the timeout limit within the sw-cp-server config, but when the tarfile (>10GB) seems to be generated (not growing in size anymore) it's stuck waiting forever.

Is it possible to copy the server repository backups allready existing to the personal FTP repository?

 

[Sebastiaan_de_Weert]

anyone?

 

[Jay Versluis]

Are those backups created on the server repository? And are you trying to download those to your local machine (i.e. laptop/desktop for safekeeping)?

 

[gennolo]

UP !

We have recently experienced the same behaviour when backups are stored in the same server of Plesk (12.5.30 # 55 )
(not FTP repo) and filesize is quite large (> 10GB).

In such cases there's no way for end-customers to download backup files , besides the used browser (always timeout).
A .tar file of the same size as backup is created in /tmp/ server directory during the "tried" download.

Just checked KB119499 but there's no hung process.