Plesk Backup

[iboeris]

hi,
i have do a 2 complete backup of the server.
But now i try to restore the backup but i can't do it because i received this error.
Why?
The function doesn't workinng fine?
And how i can contact the technics of the SWsoft.
Thanks to all


See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.IO.IOException: An attempt was made to move the file pointer before the beginning of the file.

at System.IO.__Error.WinIOError(Int32 errorCode, String str)
at System.IO.FileStream.SeekCore(Int64 offset, SeekOrigin origin)
at System.IO.FileStream.Seek(Int64 offset, SeekOrigin origin)
at ICSharpCode.SharpZipLib.Zip.ZipFile.ReadEntries()
at ICSharpCode.SharpZipLib.Zip.ZipFile..ctor(String name)
at psaobsolete.PSAUnZipper.open(String fileName)
at psabackup.RestoreEnv.load()
at restore.PSARestore.get_env()
at restore.PSARestore.reload()
at restore.PSARestore.showPage(Int32 index)
at restore.PSARestore.PSARestore_Load(Object sender, EventArgs e)
at System.Windows.Forms.Form.OnLoad(EventArgs e)
at System.Windows.Forms.Form.OnCreateControl()
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.Control.CreateControl()
at System.Windows.Forms.Control.WmShowWindow(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ContainerControl.WndProc(Message& m)
at System.Windows.Forms.Form.WmShowWindow(Message& m)
at System.Windows.Forms.Form.WndProc(Message& m)
at System.Windows.Forms.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 1.0.5000.0
Win32 Version: 1.1.4322.573
CodeBase: file:///c:/windows/microsoft.net/framework/v1.1.4322/mscorlib.dll
----------------------------------------
restore
Assembly Version: 1.0.1578.34603
Win32 Version: 1.0.1578.34603
CodeBase: file:///C:/PROGRA~1/SWsoft/Plesk/admin/bin/restore.exe
----------------------------------------
System.Windows.Forms
Assembly Version: 1.0.5000.0
Win32 Version: 1.1.4322.573
CodeBase: file:///c:/windows/assembly/gac/system.windows.forms/1.0.5000.0__b77a5c561934e089/system.windows.forms.dll
----------------------------------------
System
Assembly Version: 1.0.5000.0
Win32 Version: 1.1.4322.573
CodeBase: file:///c:/windows/assembly/gac/system/1.0.5000.0__b77a5c561934e089/system.dll
----------------------------------------
psabackup
Assembly Version: 1.0.1578.34602
Win32 Version: 1.0.1578.34602
CodeBase: file:///C:/PROGRA~1/SWsoft/Plesk/admin/bin/psabackup.DLL
----------------------------------------
psaobsolete
Assembly Version: 1.0.1578.34567
Win32 Version: 1, 0, 4, 0
CodeBase: file:///C:/PROGRA~1/SWsoft/Plesk/admin/bin/psaobsolete.DLL
----------------------------------------
Interop.WindowsInstaller
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/PROGRA~1/SWsoft/Plesk/admin/bin/Interop.WindowsInstaller.DLL
----------------------------------------
CustomMarshalers
Assembly Version: 1.0.5000.0
Win32 Version: 1.1.4322.573
CodeBase: file:///c:/windows/assembly/gac/custommarshalers/1.0.5000.0__b03f5f7f11d50a3a/custommarshalers.dll
----------------------------------------
System.Drawing
Assembly Version: 1.0.5000.0
Win32 Version: 1.1.4322.573
CodeBase: file:///c:/windows/assembly/gac/system.drawing/1.0.5000.0__b03f5f7f11d50a3a/system.drawing.dll
----------------------------------------
System.Xml
Assembly Version: 1.0.5000.0
Win32 Version: 1.1.4322.573
CodeBase: file:///c:/windows/assembly/gac/system.xml/1.0.5000.0__b77a5c561934e089/system.xml.dll
----------------------------------------
psabackupfile
Assembly Version: 1.0.1578.34601
Win32 Version: 1.0.1578.34601
CodeBase: file:///C:/PROGRA~1/SWsoft/Plesk/admin/bin/psabackupfile.DLL
----------------------------------------
ICSharpCode.SharpZipLib
Assembly Version: 0.6.0.0
Win32 Version: 0.6.0.0
CodeBase: file:///C:/PROGRA~1/SWsoft/Plesk/admin/bin/ICSharpCode.SharpZipLib.DLL
----------------------------------------

************** JIT Debugging **************
To enable just in time (JIT) debugging, the config file for this
application or machine (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the machine
rather than being handled by this dialog.