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plesk control panel is not working

Discussion in 'Plesk 11.x for Linux' started by AnupDubbewar, Oct 29, 2012.

  1. AnupDubbewar

    AnupDubbewar New Pleskian

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    Hello,

    My plesk control panel is not working when I try to load it gives below error :

    ERROR: PleskFatalException
    Unable to create Session object: Unable to set up default locale: default locale does not exist or undefined.

    0: common_func.php3:146
    psaerror(string 'Unable to create Session object: Unable to set up default locale: default locale does not exist or undefined.')
    1: auth.php3:158

    /var/log/sw-cp-server/error_log file :

    2012-10-28 18:22:34: (log.c.75) server started
    2012-10-28 21:09:50: (log.c.135) server stopped
    2012-10-28 21:09:52: (log.c.75) server started
    all children busy, launch additional (total 3, limit 30)
    2012-10-28 23:40:50: (connections.c.299) SSL: 1 error:1407609C:SSL routines:SSL23_GET_CLIENT_HELLO:http request
    2012-10-28 23:40:56: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure
    2012-10-28 23:40:56: (connections.c.299) SSL: 1 error:140760FC:SSL routines:SSL23_GET_CLIENT_HELLO:unknown protocol
    2012-10-28 23:40:57: (connections.c.299) SSL: 1 error:140760FC:SSL routines:SSL23_GET_CLIENT_HELLO:unknown protocol
    2012-10-28 23:40:57: (connections.c.299) SSL: 1 error:140760FC:SSL routines:SSL23_GET_CLIENT_HELLO:unknown protocol
    2012-10-28 23:41:01: (connections.c.299) SSL: 1 error:140760FC:SSL routines:SSL23_GET_CLIENT_HELLO:unknown protocol
    2012-10-28 23:41:01: (connections.c.299) SSL: 1 error:140760FC:SSL routines:SSL23_GET_CLIENT_HELLO:unknown protocol
    2012-10-28 23:41:09: (connections.c.299) SSL: 1 error:140780E5:SSL routines:SSL23_READ:ssl handshake failure
    2012-10-28 23:41:10: (connections.c.299) SSL: 1 error:140940E5:SSL routines:SSL3_READ_BYTES:ssl handshake failure
    2012-10-29 07:11:43: (log.c.135) server stopped
    2012-10-29 07:12:41: (log.c.75) server started
    2012-10-30 10:26:24: (log.c.135) server stopped
    2012-10-30 10:27:07: (log.c.75) server started
    2012-10-30 10:47:56: (log.c.135) server stopped
    2012-10-30 10:47:58: (log.c.75) server started
    2012-10-30 11:16:10: (log.c.135) server stopped
    2012-10-30 11:16:11: (log.c.75) server started

    It is centos 5.8 with plesk 9.5.4 .

    Please help to solve this issue.
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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  3. AnupDubbewar

    AnupDubbewar New Pleskian

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    Thanks for reply.

    But I already tried this command gives the same error :

    ./server_pref --set-default -locale en-US
    Can't initialize session: Unable to set up default locale: default locale does not exist or undefined.

    please suggest
     
  4. sachinBhomale

    sachinBhomale New Pleskian

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    same problem

    i am facing same
     
  5. IgorG

    IgorG Forums Analyst Staff Member

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    This issue has been discussed a lot of times on this forum. Try to use forum's search engine for phrase "default locale does not exist or undefined"
     
  6. AnupDubbewar

    AnupDubbewar New Pleskian

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    Hello,

    It looks like the locale was not installed in real, however the permissions for the directories where the locale-related files resides were not correct, this caused the problem like this.

    when I am doing rpm -e it is showing package is not installed.
    # rpm -e psa-locale-base-en-US-9.5.4-2010110211.noarch.rpm
    error: package psa-locale-base-en-US-9.5.4-2010110211.noarch.rpm is not installed

    If i try to install the package rpm -i it is showing package is alredy installed.

    The permissions of the directory locales is not correct it is showing :
    # ls -l
    ? ?--------- ? ? ? ? ? locales

    If I try to delete, rename, copy, move, chown, chmod, chgrp anything not working.
    Every command shows only "No such file or directory"
    What can I do to delete this directory?
     
  7. IgorG

    IgorG Forums Analyst Staff Member

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    Is it Virtuozzo Container?

    # ls -l
    ? ?--------- ? ? ? ? ? locales

    looks like broken magiclinks on Virtuozzo.
     
  8. AnupDubbewar

    AnupDubbewar New Pleskian

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    Yes it is Virtuozzo Container with Centos 5.8.

    Please help me to solve it.
     
  9. IgorG

    IgorG Forums Analyst Staff Member

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    It should be fixed on Virtuozzo side with root access to Virtuozzo hardware node. Contact Support Team.
     
  10. AnupDubbewar

    AnupDubbewar New Pleskian

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    I have root access to Virtuozzo hardware node and container also.
    Please suggest me to solve it.
     
  11. Faris Raouf

    Faris Raouf Silver Pleskian Plesk Guru

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