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Issue Plesk Cron Fetch a URL not working 404

Quinten

Quinten

Regular Pleskian
Server operating system version
Ubuntu 20.04.6 LTS
Plesk version and microupdate number
Plesk Obsidian Version 18.0.60 Update #1
Hello,

My customer runs a webshop (prestashop) and needs to have a daily cron to run to generate a sitemap.
I get the following error:

Task "JuXtra BV" completed with error in 2 seconds, output:
Url 'JuXtra BV' fetched
Status: 404
Output:
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>404 Not Found</title>
</head><body>
<h1>Not Found</h1>
<p>The requested URL was not found on this server.</p>
<hr>
<address>Apache Server at www.EXAMPLE.be Port 443</address>
</body></html>

If i do run a command and use curl i get this:
Task "curl JuXtra BV" successfully completed in 2 seconds, output:
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed

0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0
0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0
curl: (77) error setting certificate verify locations:
CAfile: /etc/ssl/certs/ca-certificates.crt
CApath: /etc/ssl/certs

It ends up not doing anything and the customer does have a certificate

If i run it manually from prestashop or visit the link myself it works and it generates so seems to be something with the server or plesk but i cant figure it out.

Any help would be appriciated.
 
URls got messed with, should be:

Code: 
Task "https://www.example.be/nl/module/gsitemap/cron?token=EXAMPLE&id_shop=1" completed with error in 2 seconds, output:

Url 'https://www.example.be/nl/module/gsitemap/cron?token=EXAMPLE&id_shop=1"' fetched

Status: 404
 
Quinten said:
URls got messed with, should be:

Code: 
Task "https://www.example.be/nl/module/gsitemap/cron?token=EXAMPLE&id_shop=1" completed with error in 2 seconds, output:

Url 'https://www.example.be/nl/module/gsitemap/cron?token=EXAMPLE&id_shop=1"' fetched

Status: 404
Click to expand...
Correct and the curl command one gives success, because it ran, but also 404 response
 
Kaspar@Plesk said:
An similar issue has been posted here. Maybe any of the suggestions in that thread helps you.
Click to expand...
I have seen this thread and tried the suggestions , nothing seems to work

i updated to the newest plesk .61 hoping it would fix things or have an effect.
no result sadly, i dont know much specifics about cron jobs commands but I have changed the command to:

Code: 
curl -l -k https://www.example.be/nl/module/gsitemap/cron?token=exampleid&id_shop=1

and this is the response:

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>404 Not Found</title> </head><body> <h1>Not Found</h1> <p>The requested URL was not found on this server.</p> <hr> <address>Apache Server at www.example.be Port 443</address> </body></html> % Total % Received % Xferd Average Speed Time Time Time Current Dload Upload Total Spent Left Speed 0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- ...
​

 
Kaspar@Plesk said:
Are you sure the domain name isn't listed sever host file?
Click to expand...
I am sure yes, also tried running the cron from a different plesk server with the following result:


Code: 
Task " https://www.example.be/nl/module/gsitemap/cron?token=exampleid&id_shop=1" completed with error in 0 seconds, output:

curl: (3) URL using bad/illegal format or missing URL
Unable to fetch URL: https://www.example.be/nl/module/gsitemap/cron?token=exampleid&id_shop=1
 
Are you using a server with a NAT IP configuration by any chance? That's the only thing I can things of if the host file is empty and there are no .htaccess files or additional nginx directives that could cause the 404.
 
Kaspar@Plesk said:
Are you using a server with a NAT IP configuration by any chance? That's the only thing I can things of if the host file is empty and there are no .htaccess files or additional nginx directives that could cause the 404.
Click to expand...
This is my current setup:
1716532154909.png

The red being a public ip4 and the blue being local 10., could this be the issue?
This is a vm hosted on Azure.

Many thanks on trying to help!
 
Quinten said:
Hello,

My customer runs a webshop (prestashop) and needs to have a daily cron to run to generate a sitemap.
I get the following error:

Task "JuXtra BV" completed with error in 2 seconds, output:
Url 'JuXtra BV' fetched
Status: 404
Output:
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>404 Not Found</title>
</head><body>
<h1>Not Found</h1>
<p>The requested URL was not found on this server.</p>
<hr>
<address>Apache Server at www.EXAMPLE.be Port 443</address>
</body></html>

If i do run a command and use curl i get this:
Task "curl JuXtra BV" successfully completed in 2 seconds, output:
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed

0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0
0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0
curl: (77) error setting certificate verify locations:
CAfile: /etc/ssl/certs/ca-certificates.crt
CApath: /etc/ssl/certs

It ends up not doing anything and the customer does have a certificate

If i run it manually from prestashop or visit the link myself it works and it generates so seems to be something with the server or plesk but i cant figure it out.

Any help would be appriciated.
Click to expand...
The issue might be with the server's SSL configuration. Ensure the CA certificates are correctly installed on the server, and try updating the CA certificates with sudo update-ca-certificates
 
siddiq23 said:
The issue might be with the server's SSL configuration. Ensure the CA certificates are correctly installed on the server, and try updating the CA certificates with sudo update-ca-certificates
Click to expand...
Hey thanks for the reply but sadly running the command and checking the certificates again did not change anything.
 
For now the cron jobs are running on an external server till i figure out the problem with the server.
Will report back
 
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