Issue Plesk Email Security issue with full hostname

[Jellab]

Server operating system version

Ubunu 22.04

Plesk version and microupdate number

PLESK Obsidian v18.0.75 (build 1800260102.11).

Hi all,

I'm new here.

After an issue I reinstalled my server from scratch with Ubuntu Os V 22..04.5 LTS
Then i reinstalled PLESK Obsidian v18.0.75 (build 1800260102.11).

Now i have an issue with emailing (sending).
I can receive emails but noithing is going out.

I noticed that the Plesk Email Security is corrupted as you can see here :


When i check the full hostname, it seems correct :


Plus all my emails are waiting in a queue and not delivered :


For information i have bought the Plesk Email Security to be in the safe side, but nothing changed.

Somebody have already this problem or found a solution ?

M. Jellab

 

[Kaspar]

Try applying the steps from this support article. Afterwards also restart amavis (systemctl restart amavis), just to be on the safe side.

 

[Jellab]

Hi Kaspar,
I tried what you ask me but it is too hard form me.

For the moment , I solved half way as i save the full hostname with another random one and then resave it with the correct one and then Plek Security Email work again (tips mentionned on a post somewhere here).

But all the outgoing emails are not received to an external email server (like @Gmail,.com...)

I mean i still have emails deferred!!

 

[Jellab]

Hi all,

Is this meaning that the SPF, DKIM, DMARC are not configured and i cannot send emails?

 

[Sebahat.hadzhi]

The check reports that the SPF/DKIM/DMARC records are not configured. If you have recently added the records, the results might be outdated, please use the refresh button at the right to run a new check.