Plesk error after upgrading from 8.6 to 10

[rjbathgate]

Hi,

I have just upgraded Plesk from 8.6 to 10 (usiing Plesk's inbuilt updater) and now when trying to access plesk I receive the following:

---
The file /usr/local/psa/admin/htdocs/index.php is part of Plesk 9 distribution. It cannot be run outside of Plesk 9 environment.
---

This is on a Dedicated Server.

When (re)starting Plesk via ssh (/etc/init.d/psa start) I receive the following, telling me psa isn't starting.

-Starting psa... failed
Starting xinetd service... done
Starting named service... done
Starting mysqld service... done
Starting postgresql service... not installed
Starting psa-spamassassin service... done
Plesk: Starting Mail Server... already started
Starting mail handlers tmpfs storage
Starting psa... failed
Starting drwebd service... not installed


I read this post: http://forum.parallels.com/printthread.php?t=87572 so am posting similar log returns?:

df -h -- nothing is over 30% usage

rpm -V psa:
S.5....T c /usr/local/psa/version

/var/log/sw-cp-server/:
error_log: line 1: syntax error near unexpected token `('
error_log: line 1: `2011-09-09 07:06:01: (log.c.75) server started '


Any help, most appreciated!

Thanks

 

[IgorG]

Seems upgrade was not completed successfully. Check that version of Plesk the same in following places:

# rpm -q psa

# cat /usr/local/psa/version

mysql> select * from misc where param='version';

Try to run bootstrapper repair.

 

[rjbathgate]

Hi,

Thanks for reply:

# rpm -q psa:
psa-10.0.0-cos5.build108101004.13

#cat /usr/local/psa/version:
10.0.0 CentOS 5 108101004.13

mysql> select * from misc where param='version';
returns nothing (run in SSH)

How do I run bootstrapper repair?

Thanks
Rob

 

[rjbathgate]

EDIT: ran bootstrapper repair...

Got the congratulations/success message, however problem remains.

Starting psa: failed (still)
And same error message when trying to access plesk url

Any other ideas?

Many thanks in advance
Rob

 

[IgorG]

Try to find error messages in /var/log/sw-cp-server/error_log and fix it.

 

[rjbathgate]

Hey

/var/log/sw-cp-server/ returns this:
error_log: line 1: syntax error near unexpected token `('
error_log: line 1: `2011-09-09 07:06:01: (log.c.75) server started '


and I don't know where to start with trying to fix that, whatever it means....

:s

 

[IgorG]

Seems something wrong with sw-cp-server upgrade... I think it would be more effectively to contact Support Team. They will check and fix broken upgrade directly on your server.

 

[rjbathgate]

That would be Support Team of the host? Will give them a try but they are not overly helpful, esp on a Dedicated Server.

I upgraded it to version 10.0 - but I noticed at the time there was a 10.3 version available to upgrade too also.

Is there a way I can run the upgrade function through SSH with plesk 10.0 broken, up to 10.3, in the hope the 10.3 installation/upgrade is ok?

Thanks