1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Plesk error after upgrading from 8.6 to 10

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by rjbathgate, Sep 8, 2011.

  1. rjbathgate

    rjbathgate New Pleskian

    13
    35%
    Joined:
    Sep 8, 2011
    Messages:
    10
    Likes Received:
    0
    Hi,

    I have just upgraded Plesk from 8.6 to 10 (usiing Plesk's inbuilt updater) and now when trying to access plesk I receive the following:

    ---
    The file /usr/local/psa/admin/htdocs/index.php is part of Plesk 9 distribution. It cannot be run outside of Plesk 9 environment.
    ---

    This is on a Dedicated Server.

    When (re)starting Plesk via ssh (/etc/init.d/psa start) I receive the following, telling me psa isn't starting.

    -Starting psa... failed
    Starting xinetd service... done
    Starting named service... done
    Starting mysqld service... done
    Starting postgresql service... not installed
    Starting psa-spamassassin service... done
    Plesk: Starting Mail Server... already started
    Starting mail handlers tmpfs storage
    Starting psa... failed
    Starting drwebd service... not installed


    I read this post: http://forum.parallels.com/printthread.php?t=87572 so am posting similar log returns?:

    df -h -- nothing is over 30% usage

    rpm -V psa:
    S.5....T c /usr/local/psa/version

    /var/log/sw-cp-server/:
    error_log: line 1: syntax error near unexpected token `('
    error_log: line 1: `2011-09-09 07:06:01: (log.c.75) server started '


    Any help, most appreciated!

    Thanks
     
  2. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Seems upgrade was not completed successfully. Check that version of Plesk the same in following places:

    Try to run bootstrapper repair.
     
  3. rjbathgate

    rjbathgate New Pleskian

    13
    35%
    Joined:
    Sep 8, 2011
    Messages:
    10
    Likes Received:
    0
    Hi,

    Thanks for reply:

    # rpm -q psa:
    psa-10.0.0-cos5.build108101004.13

    #cat /usr/local/psa/version:
    10.0.0 CentOS 5 108101004.13

    mysql> select * from misc where param='version';
    returns nothing (run in SSH)

    How do I run bootstrapper repair?

    Thanks
    Rob
     
  4. rjbathgate

    rjbathgate New Pleskian

    13
    35%
    Joined:
    Sep 8, 2011
    Messages:
    10
    Likes Received:
    0
    EDIT: ran bootstrapper repair...

    Got the congratulations/success message, however problem remains.

    Starting psa: failed (still)
    And same error message when trying to access plesk url

    Any other ideas?

    Many thanks in advance
    Rob
     
  5. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Try to find error messages in /var/log/sw-cp-server/error_log and fix it.
     
  6. rjbathgate

    rjbathgate New Pleskian

    13
    35%
    Joined:
    Sep 8, 2011
    Messages:
    10
    Likes Received:
    0
    Hey

    /var/log/sw-cp-server/ returns this:
    error_log: line 1: syntax error near unexpected token `('
    error_log: line 1: `2011-09-09 07:06:01: (log.c.75) server started '


    and I don't know where to start with trying to fix that, whatever it means....

    :s
     
  7. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,572
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    Seems something wrong with sw-cp-server upgrade... I think it would be more effectively to contact Support Team. They will check and fix broken upgrade directly on your server.
     
  8. rjbathgate

    rjbathgate New Pleskian

    13
    35%
    Joined:
    Sep 8, 2011
    Messages:
    10
    Likes Received:
    0
    That would be Support Team of the host? Will give them a try but they are not overly helpful, esp on a Dedicated Server.

    I upgraded it to version 10.0 - but I noticed at the time there was a 10.3 version available to upgrade too also.

    Is there a way I can run the upgrade function through SSH with plesk 10.0 broken, up to 10.3, in the hope the 10.3 installation/upgrade is ok?

    Thanks
     
Loading...