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plesk errors

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by flymo, Nov 24, 2010.

  1. flymo

    flymo Guest

    Another issue with this disastrous upgrade to plesk 10 - when I try to look at the backup manager I get the following error

    Error: Runtime error in pmmcli:
    exceptions.UnicodeEncodeError 'ascii' codec can't encode character u'\x80' in position 88: ordinal not in range(128)
    Traceback (most recent call last):
    File "/usr/local/psa/admin/share/pmmcli/pmmcli.py", line 2039, in main
    data_action_response, errcode_response, error_message = actions.get(sys.argv[1][2:])(parameters)
    File "/usr/local/psa/admin/share/pmmcli/pmmcli.py", line 1857, in get_dumps_list
    return ActionRunner(GetDumpsListAction, dump_list_query, None).doActivity()
    File "/usr/local/psa/admin/share/pmmcli/pmmcli.py", line 150, in doActivity
    result = self.processor.doActivity()
    File "/usr/local/psa/admin/share/pmmcli/pmmcli.py", line 222, in doActivity
    result_dump_list, errcode, message = access_service(dumps_storage_credentials).getDumpList(object_specification)
    File "/usr/local/psa/admin/share/pmmcli/pmm_repository_access_service.py", line 193, in getDumpList
    dump_list, errcode, message = self._pmmras_get_dump_list(object_specification.get_type(),object_specification.get_guid(),object_specification.get_id(),object_specification.get_name())
    File "/usr/local/psa/admin/share/pmmcli/pmm_repository_access_service.py", line 88, in _pmmras_get_dump_list
    File "/usr/lib64/python2.4/xml/dom/minidom.py", line 1925, in parseString
    return expatbuilder.parseString(string)
    File "/usr/lib64/python2.4/xml/dom/expatbuilder.py", line 940, in parseString
    return builder.parseString(string)
    File "/usr/lib64/python2.4/xml/dom/expatbuilder.py", line 223, in parseString
    parser.Parse(string, True)
    UnicodeEncodeError: 'ascii' codec can't encode character u'\x80' in position 88: ordinal not in range(128)

    My sites are still crashing with apache overload and yes I did look at the so called "guide" - which was less than useless. I am now into 4 days of this mess, my clients are beyond pissed as am I

    Any suggestions (apart from getting rid of plesk) that may alleviate this nightmare?
  2. deeplist

    deeplist Guest

    John, didn't you read about all the problems that we have been experiencing with this plesk 10 upgrade? If so, why did you even attempt it at this time?
  3. flymo

    flymo Guest

    Horse has bolted, closing gates etc and your comment is not constructive..
    Thanks anyway
    As plesk didnt see fit to offer a rollback, i am looking for options.
  4. flymo

    flymo Guest

    No response from Plesk staff ?
    Great customer service.....NOT!

    Any response to the backup manager failure?