Plesk GUI Hangs Turn Greylisting on or off

[eugenevdm]

Whenever I turn on greylisting the GUI hangs. I waited for an hour already and it still hangs. When I click elsewhere and return it seems the setting was made.

I have attached an image. Unfortunately on the image you won't see it because when I press Print Scrn on Ubuntu the hour glass turns to a pointer.

When I turn if off, the CPU shoots up for 10 minutes and then stops. If I turn it on, the CPU idles.

Which log can I examine to trace the problem further?

How will I know if it was a success?

This problem did not occur before I had version 9.5.3 now I have 9.5.4.

Statistics
Plesk 9.5.4
Ubuntu 8.04 LTS 64-bit
2332 Domains
914 Client accounts
5244 E-mail addresses

I also have this Expand patch:
http://download1.parallels.com/Ples...nel-9.5-plesk-expand-patch-release-notes.html which is new.

 

[IgorG]

Do you have the same symptoms as described in http://kb.odin.com/en/6875 ?

 

[eugenevdm]

I thanks Igor I will check the log file for those. I've only had two spikes spaced about 12 hours apart.

In the meanwhile I can report it is working. I let it run for slightly longer and indeed it just takes very long. The following three operations takes about an hour to complete:

Settings / Spam Filter Settings: Turn off or on any of the following settings

Switch on server-wide SpamAssassin spam filtering
Switch on server-wide greylisting spam protection
Apply individual settings to spam filtering

 

[eugenevdm]

Problem also happening turn on SpamAssassin

This is an ongoing problem. Why would Plesk UI take one hour to disable settings for SpamAssassin? Switching on settings, this also takes an hour. Is this normal?

Is it because I have 5244 e-mail accounts? Is this normal performance for Plesk?

Here is some of the work that the UI does extracted looking at processes in Webmin

 16997	sw-cp-server	Apr02	/usr/sbin/sw-cp-serverd -f /etc/sw-cp-server/config
      23721	root	17:24	/usr/bin/sw-engine-cgi -c /opt/psa/admin/conf/php.ini -d auto_prepend_file=auth. ...
         28591	psaadm	22:03	/usr/bin/sw-engine-cgi -c /opt/psa/admin/conf/php.ini -d auto_prepend_file=auth. ...
         31404	psaadm	22:06	/usr/bin/sw-engine-cgi -c /opt/psa/admin/conf/php.ini -d auto_prepend_file=auth. ...
         32089	psaadm	21:18	/usr/bin/sw-engine-cgi -c /opt/psa/admin/conf/php.ini -d auto_prepend_file=auth. ...
            4094	root	21:22	/usr/bin/perl -T /opt/psa/admin/sbin/spammng --disable
               4095	root	21:22	/opt/psa/admin/bin/mailmng --disable-handler --handler-name=spam --handler-type= ...
                  32016	root	22:06	/bin/sh -e /usr/lib/plesk-9.0/handlers-tmpfs refresh
                     32017	root	22:06	rsync -aq --delete --exclude hooks --exclude spool --exclude .plesk.mounted /opt ...
                        32018	root	22:06	rsync -aq --delete --exclude hooks --exclude spool --exclude .plesk.mounted /opt ...
                           32019	root	22:06	rsync -aq --delete --exclude hooks --exclude spool --exclude .plesk.mounted /opt ...