Plesk HTTP 500 ERROR (key_info.php)

[Calimero]

Hi all,

till this day everything works fine. But now the Plesk login doesn´t work anymore.
I call the URL https://MY-SERVER:8443 and the Plesk login comes up. After entering my credentials the following happens:

Internet-Explorer:
HTTP 500 internal Server Error

URL shows: https://MY-SERVER:8443



Firefox:
blank (white) page, no error message

URL shows: https://MY-SERVER:8443/server/key_info.php



Chrome:
Beim Abrufen von https://212.227.98.36:8443/server/key_info.php ist auf der Website ein Fehler aufgetreten. Möglicherweise wird sie gerade gewartet oder ist falsch konfiguriert.
Fehlercode: 500

Sorry for german language. It means that there is an error on website and it might be a configuration issue. Errorcode 500

URL shows: https://MY-SERVER:8443/server/key_info.php


Has anybody an idea what could be happend?
There are now entries in Apache log.

Regards
Cali

 

[EugeneKazakov]

Look for errors in /usr/local/psa/admin/logs/panel.log
And specify the exact version of your Plesk with MU number.

 

[Calimero]

Look for errors in /usr/local/psa/admin/logs/panel.log

The panel.log is untouched for month (time stamp Apr 29.)
In the same directory is a httpsd_access_log, here are the last entries:


::ffff:84.xx.xx.102 212.xxx.xx.36:8443 - [14/Aug/2013:08:28:58 +0200] "GET /server/key_info.php HTTP/1.1" 200 1326 "https://212.xxx.xx.36:8443/login_up.php3" "Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/20100101 Firefox/17.0"
::ffff:84.xx.xx.102 212.xxx.xx.36:8443 - [14/Aug/2013:08:28:58 +0200] "GET /javascript/common.js?plesk_version=psa-11.0.9-110120608.16 HTTP/1.1" 304 0 "https://212.xxx.xx.36:8443/server/key_info.php" "Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/20100101 Firefox/17.0"
::ffff:84.xx.xx.102 212.xxx.xx.36:8443 - [14/Aug/2013:08:28:58 +0200] "GET /javascript/prototype.js?plesk_version=psa-11.0.9-110120608.16 HTTP/1.1" 304 0 "https://212.xxx.xx.36:8443/server/key_info.php" "Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/20100101 Firefox/17.0"
::ffff:84.xx.xx.102 212.xxx.xx.36:8443 - [14/Aug/2013:08:28:58 +0200] "GET /login.php3 HTTP/1.1" 303 0 "https://212.xxx.xx.36:8443/server/key_info.php" "Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/20100101 Firefox/17.0"
::ffff:84.xx.xx.102 212.xxx.xx.36:8443 - [14/Aug/2013:08:28:59 +0200] "GET /login_up.php3 HTTP/1.1" 200 4888 "https://212.xxx.xx.36:8443/server/key_info.php" "Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/20100101 Firefox/17.0"
::ffff:84.xx.xx.102 212.xxx.xx.36:8443 - [14/Aug/2013:08:29:11 +0200] "POST /login_up.php3 HTTP/1.1" 200 1296 "https://212.xxx.xx.36:8443/login_up.php3" "Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/20100101 Firefox/17.0"
::ffff:84.xx.xx.102 212.xxx.xx.36:8443 - [14/Aug/2013:08:29:11 +0200] "GET / HTTP/1.1" 303 0 "https://212.xxx.xx.36:8443/login_up.php3" "Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/20100101 Firefox/17.0"
::ffff:84.xx.xx.102 212.xxx.xx.36:8443 - [14/Aug/2013:08:29:12 +0200] "GET /server/key_info.php HTTP/1.1" 500 0 "https://212.xxx.xx.36:8443/login_up.php3" "Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/20100101 Firefox/17.0"

And specify the exact version of your Plesk with MU number.

yum info psa says:


Name : psa
Arch : x86_64
Version : 11.0.9
Release : cos5.build110120608.16
Size : 473 k
Repo : installed
Summary : Parallels Panel v11.0.9 core files
URL : http://www.parallels.com/
License : Commercial license


Where can I find the MU number?

 

[EugeneKazakov]

Ok, in 11.0.9 errors should be written to /var/log/sw-cp-server/error_log

MU version is displayed in Panel on System Overview
You can also find it in /root/.autoinstaller/microupdates.xml