Issue Plesk installer error when going into updates page

[dgarcia90]

Server operating system version

Ubuntu 20.04 LTS

Plesk version and microupdate number

18.0.52

Hello everyone,

a few minutes ago my server got system update issues. Looks like checking updates manually fixed the issue. However when I go to plesk update I see the following error:


I've been searching how to fix this issue and I found a plesk page wich says this happens because the psa-installer file is corrupted and needs to be downloaded agian however it does not explain exaclty how to download it again.

Has anyone fixed this issue before?

Thanks a lot for your help! : )

Kind regards,
Daniel Garcia

 

[dgarcia90]

I was able to update the plesk version but after that Im still having this issue and also having issues when checking system package updates.

This is what I saw in the logs when I go to system updates:

 

[dgarcia90]

Also this is what I see in the log file:

Also this is a screenshot from a log file
Plesk Installer 3.53.2 (revision bd7f9f1df2f3) started at (timezone UTC) Thu Jun 29 07:47:53 2023
Command line arguments: /opt/psa/admin/bin/autoinstaller --service-mode --enable-xml-output --ssl-cert /opt/psa/admin/conf/httpsd.pem --branch release,stable

[2023-06-29 07:47:53.663829] SourceUrl: original source url is Index of /
[2023-06-29 07:47:53.663835] SourceUrl: fixed url is Index of /
[2023-06-29 07:47:53.663959] Try to find rcfile...
[2023-06-29 07:47:53.663969] Autoinstaller found rcfile at /root/.autoinstallerrc
[2023-06-29 07:47:53.663982] Option from rc file:: 'SSL_CIPHERS' = 'EECDH+AESGCM+AES128:EECDH+AESGCM+AES256:EECDH+CHACHA20:EDH+AESGCM+AES128:EDH+AESGCM+AES256:EDH+CHACHA20:EECDH+SHA256+AES128:EECDH+SHA384+AES256:EDH+SHA256+AES128:EDH+SHA256+AES256:EECDH+SHA1+AES128:EECDH+SHA1+AES256:EDH+SHA1+AES128:EDH+SHA1+AES256:EECDH+HIGH:EDH+HIGH:AESGCM+AES128:AESGCM+AES256:CHACHA20:SHA256+AES128:SHA256+AES256:SHA1+AES128:SHA1+AES256:HIGH:!aNULL:!eNULL:!EXPORT:!DES:!RC4:!3DES:!MD5:!PSK:!KRB5:!aECDH:!kDH'
[2023-06-29 07:47:53.663990] Option from rc file:: 'SSL_PROTOCOLS' = 'TLSv1.2 TLSv1.3'
[2023-06-29 07:47:53.663995] Option from rc file:: 'SSL_CIPHER_SERVER_PREFERENCE' = 'yes'
[2023-06-29 07:47:53.664004] Read component settings from /root/.autoinstaller/options.ini
[2023-06-29 07:47:53.664052] Got OS name Linux, vendor Ubuntu, version 20.04, arch x86_64, environment ~empty
[2023-06-29 07:47:53.664132] Execute command "/opt/psa/admin/bin/autoinstaller" "--service-mode" "--enable-xml-output" "--ssl-cert" "/opt/psa/admin/conf/httpsd.pem" "--branch" "release,stable" --web-interface --with-ssl --disable-browser
[2023-06-29 07:47:53.666688] Environment locale name is 'en_US.UTF-8'
[2023-06-29 07:47:53.666919]

Plesk Installer 3.53.2 (revision bd7f9f1df2f3) started at (timezone UTC) Thu Jun 29 07:47:53 2023
Command line arguments: /opt/psa/admin/bin/autoinstaller --service-mode --enable-xml-output --ssl-cert /opt/psa/admin/conf/httpsd.pem --branch release,stable --web-interface --with-ssl --disable-browser

[2023-06-29 07:47:53.666931] SourceUrl: original source url is Index of /
[2023-06-29 07:47:53.666937] SourceUrl: fixed url is Index of /
[2023-06-29 07:47:53.667055] Try to find rcfile...
[2023-06-29 07:47:53.667066] Autoinstaller found rcfile at /root/.autoinstallerrc
[2023-06-29 07:47:53.667078] Option from rc file:: 'SSL_CIPHERS' = 'EECDH+AESGCM+AES128:EECDH+AESGCM+AES256:EECDH+CHACHA20:EDH+AESGCM+AES128:EDH+AESGCM+AES256:EDH+CHACHA20:EECDH+SHA256+AES128:EECDH+SHA384+AES256:EDH+SHA256+AES128:EDH+SHA256+AES256:EECDH+SHA1+AES128:EECDH+SHA1+AES256:EDH+SHA1+AES128:EDH+SHA1+AES256:EECDH+HIGH:EDH+HIGH:AESGCM+AES128:AESGCM+AES256:CHACHA20:SHA256+AES128:SHA256+AES256:SHA1+AES128:SHA1+AES256:HIGH:!aNULL:!eNULL:!EXPORT:!DES:!RC4:!3DES:!MD5:!PSK:!KRB5:!aECDH:!kDH'
[2023-06-29 07:47:53.667086] Option from rc file:: 'SSL_PROTOCOLS' = 'TLSv1.2 TLSv1.3'
[2023-06-29 07:47:53.667090] Option from rc file:: 'SSL_CIPHER_SERVER_PREFERENCE' = 'yes'
[2023-06-29 07:47:53.667099] Read component settings from /root/.autoinstaller/options.ini
[2023-06-29 07:47:53.667107] DEBUG: ignore option --service-mode because environment variable WEB_SECRET is already set.
[2023-06-29 07:47:53.667157] Got OS name Linux, vendor Ubuntu, version 20.04, arch x86_64, environment ~empty
[2023-06-29 07:47:53.667343] DEBUG: web server PID: 127472
[2023-06-29 07:47:55.667811] Error: Can't start build-in web-server
Not all packages were installed.
Please try to install packages again later.
Please resolve this issue and try to install the packages again.
Visit https://support.plesk.com/ to search for a solution.
[2023-06-29 07:47:55.669640] Messages::setLocale: try to create object for locale: en-US.UTF-8


Any idea ?

Thanks a lot for your help! : )

 

[dgarcia90]

Also I get this error:

 

[dgarcia90]

OK looks like the issue of the System updates was related to a key that was not added to the server (don't know how that happen). However I'm still having the issue when going to plesk updates "Can't connect to backend: No such file or directory"

 

[Martin Dias]

Please do check:

https://support.plesk.com/hc/en-us/articles/12377464405527-Unable-to-open-Updates-and-Upgrades-menu-on-Plesk-for-Linux-server-Can-t-connect-to-backend-No-such-file-or-directory

 

[dgarcia90]

Please do check:

https://support.plesk.com/hc/en-us/articles/12377464405527-Unable-to-open-Updates-and-Upgrades-menu-on-Plesk-for-Linux-server-Can-t-connect-to-backend-No-such-file-or-directory

Thanks for your reply. I already tried that. The issue it's kinda weird. When I go to plesk updates I cannot check system updates as it says: "The System Updates tool is already installing updates in automatic mode. Please try later." Then I delete the psa-installer.lock file and I can check system updates but when I do that when I go to plesk update I see the other error: "Can't connect to backend: No such file or directory" and then I have to kill the autoinstaller processes like they explained in the article you sent me

 

[Martin Dias]

I would suggest then to contact the technical support to check this further

 

[dgarcia90]

Looks like I just had to wait. The autoinstaller processes took really long time to finish but after that I was able to check system updates without any error.

I'd like to discuss something else becuase I'm not sure if this is normal or not.

When check updates from plesk it does not find any update available, but when running "apt update" (not apt-get) it finds 8 available packages. I also run "apt list --upgradable" and it showed the 8 packages. Then I do "apt-get upgrade" but nothing is updated / upgraded.

Is that normal?

Thanks a lot in advance

 

[Martin Dias]

Yes it is normal, Plesk does not manage certain system updates as they can have risks, like Kernel, etc.