I wasn't going to do this, but I can't deny they are truly trying. I can not, and will not, argue the fact that they made a major mistake in releasing Plesk for Windows, which I will no longer call 6.5 because that is decieving. It took some work on my part, but I became in contact with a person at Plesk and went over my whole situation. I did this in a way to let them know exactly where DDI Hosting is at, where we are headed and why we are having so many problems. It wasn't immediate, but I now have the help I need. As of early Janaury 8, 2003 I began working with Plesk to resolve the IP aliasing hotfix that didn't work. It caused a new error in creating new users for a domain. After many hours the current tech couldn't get it to work and it was referred to the next shift. I choose to stay awake and I am now working with support and developers to resolve this issue. The IP aliasing fix now works properly! You can add over 17 IPs and still add domains. I am still doing further testing. They are also installing other Hotfixes for various issues I, and others, have reported. Hopefully all of these will work. They are very close to a full solution and patch. They have restored a good portion of my faith in there company and I have to give them credit for that. I will say that they are close enough to a patch that if you can wait just a little while longer I believe you will be happy with Plesk. It will also help them tremendously because with these problems fixed thier support won't be so backlogged. They made a major mistake with the release of Plesk for Windows and have learned a hard lesson. They are trying to make up for this. I say give them that chance. Once these problems are corrected I believe we will see 100% better support and a much more stable product.