1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Plesk licence issue

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by PaulRose, Aug 2, 2010.

  1. PaulRose

    PaulRose Guest


    Wondering if anyone can help me here.

    I have a server with Fasthosts (which I now believe to be the worst hosting company in the world) - recently I clicked update in Plesk to updated from Plesk 9.3 to Plesk 9.5.

    On servers I have ran before this has gone smoothly - no issues what so ever. Seamless. My license key updated its self to the correct version. Fasthosts doesn't do this. Apparently, they provide me with a license for 9.3 only, not 9.5. Despite me asking them to upgrade my license, which I assume would be free, they say this isn't possible.

    Can anybody help me here? It has effectively rendered my server unusable. How can I downgrade to 9.3?

    Any help would be massively appreciated!


    TIP: Stay away from Fasthosts. They are horrible.
  2. IgorG

    IgorG Forums Analyst Staff Member

    Oct 27, 2009
    Likes Received:
    Novosibirsk, Russia
    Downgrade is very-very complex procedure and can be performed only by Parallels support team as Professional Service. If you have your license for 9.3 version you can contact Parallels support and ask upgrade. After that you can install license via Plesk interface.