Resolved Plesk license keeps throw errors

[Noam Harel]

Hi

i have build a VMWare image of basic centos 7 server with plesk after basic installation (before entering gui) so i cloud create new servers with plesk fast. but i have noticed a problem that some servers share, after installing a purchased license, i get the following error now and then:

i have tried to retrieve keys but it helps temporarily. also i tried deleting the file: /etc/sw/keys/registry.xml but i still get the same result.

this is the panel log:
[root@ideamarket ~]# less /var/log/plesk/panel.log | grep key
[2017-09-10 10:38:22] ERR [panel] KeyUpdate Result desc: License key must be ordered first
[2017-09-10 20:32:15][ERROR] Specified SSH key file does not exist. Please specify valid filename for private SSH key and restart migration.
[2017-09-11 03:10:16] ERR [panel] Error: Unable to retrieve custom properties: the license key does not exist.
[2017-09-22 03:17:21] ERR [panel] KeyUpdate Result desc: License key EXT.04338398.5801 is expired
[2017-09-23 03:12:31] ERR [panel] KeyUpdate Result desc: License key EXT.04338398.5801 is expired
[2017-09-24 03:50:25] ERR [panel] KeyUpdate Result desc: License key EXT.04338398.5801 is expired
[2017-09-25 03:25:33] ERR [panel] KeyUpdate Result desc: License key EXT.04338398.5801 is expired
[2017-09-26 03:19:24] ERR [panel] KeyUpdate Result desc: License key EXT.04338398.5801 is expired
[2017-09-27 03:50:49] ERR [panel] KeyUpdate Result desc: License key EXT.04338398.5801 is expired
[2017-09-28 03:50:40] ERR [panel] KeyUpdate Result desc: License key EXT.04338398.5801 is expired
[2017-09-29 03:39:29] ERR [panel] KeyUpdate Result desc: License key EXT.04338398.5801 is expired
[2017-09-30 03:09:01] ERR [panel] KeyUpdate Result desc: License key EXT.04338398.5801 is expired
[2017-10-01 03:40:18] ERR [panel] KeyUpdate Result desc: License key EXT.04338398.5801 is expired
[2017-10-02 03:46:30] ERR [panel] KeyUpdate Result desc: License key EXT.04338398.5801 is expired
[2017-10-03 03:13:50] ERR [panel] KeyUpdate Result desc: License key EXT.04338398.5801 is expired
[2017-10-04 03:21:18] ERR [panel] KeyUpdate Result desc: License key EXT.04338398.5801 is expired
[2017-10-05 03:38:10] ERR [panel] KeyUpdate Result desc: License key EXT.04338398.5801 is expired
[2017-10-06 03:24:28] ERR [panel] KeyUpdate Result desc: License key EXT.04338398.5801 is expired
[2017-10-07 03:11:22] ERR [panel] KeyUpdate Result desc: License key EXT.04338398.5801 is expired
[2017-10-08 03:43:26] ERR [panel] KeyUpdate Result desc: License key EXT.04338398.5801 is expired
[2017-10-09 03:33:25] ERR [panel] KeyUpdate Result desc: License key EXT.04338398.5801 is expired
[2017-10-10 03:48:09] ERR [panel] KeyUpdate Result desc: License key EXT.04338398.5801 is expired
[2017-10-11 03:34:54] ERR [panel] KeyUpdate Result desc: License key EXT.04338398.5801 is expired
[2017-10-12 03:30:56] ERR [panel] KeyUpdate Result desc: License key EXT.04338398.5801 is expired
[2017-10-13 03:42:49] ERR [panel] KeyUpdate Result desc: License key EXT.04338398.5801 is expired
[2017-10-14 03:30:28] ERR [panel] KeyUpdate Result desc: License key EXT.04338398.5801 is expired
[2017-10-15 03:16:14] ERR [panel] KeyUpdate Result desc: License key EXT.04338398.5801 is expired

please help me provide our customers with plesk fully functioning.

Noam

 

[UFHH01]

Hi Noam Harel,

if you experience returning issues/errors/problems, even that you tried to solve your described issue, pls. consider to contact the official Plesk support at:

=> Licensing and Purchase support - Plesk​

... if you purchased your license over Plesk. In all other cases, pls. contact your reseller, so that they are able to open a ticket for you.

 

[Noam Harel]

thank you for your reply, i always try to solve things myself before i talk with the support. is this not a good place to take advice?

 

[UFHH01]

Hi Noam Harel,

the Plesk Licensing Support, can help you to solve issues/errors/problems with your Plesk license, which are uncommon or unknown. In your case, mentioning

...
i get the following error now and then

... I couldn't find any decent answer/resolution to your questions, why I suggested to contact the Plesk Licensing Support directly.

 

[Noam Harel]

Hi Noam Harel,

the Plesk Licensing Support, can help you to solve issues/errors/problems with your Plesk license, which are uncommon or unknown. In your case, mentioning

... I couldn't find any decent answer/resolution to your questions, why I suggested to contact the Plesk Licensing Support directly.

thanks, i have opened a support ticket, i will try to update with the solution once i get it.

 

[Noam Harel]

well things are solved!
what happened is that i was using trial key after the fresh install, and then when i bought the key from plesk and updated it there were still some trial keys in the "additional keys" section that were belong to the extensions that came with the trial. so in order to make things work i had to delete them.

about the cloning it appears that there is a full documentation from plesk:
windows: Preparing Plesk for Windows for Cloning
Linux: Preparing Plesk for Linux for Cloning
good luck
Noam