JohnBoyWalton26
New Pleskian
- Server operating system version
- CentOS 6.10 (Final)
- Plesk version and microupdate number
- Plesk Obsidian 18.0.31 Update #3
I'm trying to run Plesk migration version 2.21.8-1042 but I get the error below,
i have tried: https://support.plesk.com/hc/en-us/articles/213929625-Unable-to-start-Plesk-migration-Failed-to-fetch-basic-information-about-resellers-clients-and-domains-data-from-source-servers
i have tried: https://support.plesk.com/hc/en-us/articles/213929625-Unable-to-start-Plesk-migration-Failed-to-fetch-basic-information-about-resellers-clients-and-domains-data-from-source-servers
Failed to fetch basic information about resellers, clients and domains data from source servers
Cause: Command execution failed on the local server with non-zero exit code.
command: rsync -r --chmod=Fu=r,Du=rwx,go= --timeout=30 -e 'ssh -i /usr/local/psa/var/modules/panel-migrator/sessions/************/ssh-keys/id_rsa.**.***.***.** -p 22 -o PasswordAuthentication=no -o StrictHostKeyChecking=no -o GSSAPIAuthentication=no' /usr/local/psa/admin/plib/modules/panel-migrator/backend/lib/python/parallels/plesk/source/legacy/extras/plesk_17_0_pmm_shared/ root@**.***.***.**:/root/plesk_migrator/plesk_migrator-*********************/pmm_agent
exit code: 14
stdout:
stderr: rsync: Failed to exec ssh: Permission denied (13)
rsync error: error in IPC code (code 14) at pipe.c(84) [sender=3.0.6]
rsync: connection unexpectedly closed (0 bytes received so far) [sender]
rsync error: error in IPC code (code 14) at io.c(600) [sender=3.0.6]
That is a critical error, migration was stopped.