Resolved Plesk migrator fails with false disk-space error

[fliegerhermi]

Server operating system version

Ubuntu 24.04.1 LTS

Plesk version and microupdate number

Plesk Obsidian 18.0.66 Update 2

Hi,
I am trying to migrate a plesk machine to another plesk machine.
Both are running the same version.

When migrating subscriptions of a reseller I get the following error:

Plesk restore report problem:
Execution of /opt/psa/admin/plib/api-cli/domain_pref.php --update XXX.at -disk_space 5368709120B -ignore-nonexistent-options failed with return code 500.
Stderr is
An error occurred while updating domain settings: Cannot set limit 'disk_space' value to '5368709120': Unable to allocate the required amount of resources (5 GB Disk space). Only 0 MB Disk space are available.

However: I tried to reset the resellers limits and resync, but it is not working. The reseller is using 44/100GB.
Any idea on how to fix this?

 

[fliegerhermi]

I already disabled the option to count the backupspace used into the statistics in the serversettings and ran a recalculation of the statistics -> no help.

 

[scsa20]

If the reseller account is created already on the new server go to the settings and give it an allocation that isn't 0 MB or remove the limits completely then try the migration again.

 

[fliegerhermi]

That did the trick. I hope it will be possible to set them up afterwords. Thanks for your help