Plesk Migrator: 'utf8' codec can't decode byte 0xb5 in

[skellenb]

Since Version 17.5.3 Update #27 i can't migrate most of the Clients/Domains between Servers.

After Pre-Migration Check and starting migration, a few seconds later Migrator will stop with this Error Message:

Failed to fetch configuration data from Plesk servers
Cause: 'utf8' codec can't decode byte 0xb5 in position 2: invalid start byte
That is a critical error, migration was stopped.

any hints?

 

[Alina Dmi]

Hello!
Could you please provide us full trace from debug.log? And what version of migrator did you use? Is this problem actual for version 2.12 released on previous week?

 

[skellenb]

Hello!
Could you please provide us full trace from debug.log? And what version of migrator did you use? Is this problem actual for version 2.12 released on previous week?

Yes this problem is for version 2.12

I couldn't upload the debug.log so i post this as link:
debug.zip

 

[Alina Dmi]

Debug log could be found at /usr/local/psa/var/modules/panel-migrator/sessions/<session_id>/debug.log on Linux and at <PLESK_DATA_DIRECTORY>\var\modules\panel-migrator\sessions\<session_id>\debug.log on Windows. To find the location of <PLESK_DATA_DIRECTORY> on your server, run the following command:
reg query "HKLM\SOFTWARE\Plesk\PSA Config\Config" /v PRODUCT_DATA_D /reg:32

 

[Alina Dmi]

As I see from log you`ve attached, there is some problem symbol in one of json files gathered and used by migrator. In migration session there should be file called *hosting-description.json, could you please provide it (better in private conversation)?

 

[skellenb]

As I see from log you`ve attached, there is some problem symbol in one of json files gathered and used by migrator. In migration session there should be file called *hosting-description.json, could you please provide it (better in private conversation)?

I have no hosting-description.json

 

[Alina Dmi]

I need plesk.backup.source.raw.hosting-desctription.json from listing you`ve provided

 

[Alina Dmi]

Marked as resolved because problem described above was solved by removing "old" System Users which doesn't belong to any Domain or Subscription anymore.

 

[Alina Dmi]

Hello!
We`ve reproduced your situation in our environment and created task to fix this problem in future releases(internal ID is PMT-4103).
Thank you for the provided information!

 

[HoracioS]

Hello, I'm experiencing exactly the same error:

Failed to fetch configuration data from Plesk servers
Cause: 'utf8' codec can't decode byte 0xb5 in position 2: invalid start byte
That is a critical error, migration was stopped.

I got this error with dozen of sites, please help!!!

I'm using Linux Version 17.5.3 Update #30

 

[Alina Dmi]

Hello!
What is your source version? Is your source was upgraded, from what versions?

 

[HoracioS]

Alina, source version is 17.5.3 #30, maybe upgraded from 17.0.3 long time ago.

 

[Alina Dmi]

Hello!
We`ve just publish Plesk Migrator 2.14 which contains fix for this issue.