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Plesk Mirror Setup Tool v3.1.4 and Plesk 18.0.72.3 on Debian 11 – Failed to download the file [...] php71-deb11.0-x86_64.inf3

R

RalfMeyer

New Pleskian
Username:

TITLE

Plesk Mirror Setup Tool v3.1.4 and Plesk 18.0.72.3 on Debian 11 – Failed to download the file [...] php71-deb11.0-x86_64.inf3

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Mirror:
Plesk Mirror Setup Tool v3.1.4

Plesk:
Plesk 18.0.72.3
Debian 11.11 x86_64

PROBLEM DESCRIPTION

We use the Plesk Mirror Setup Tool v3.1.4 to run a Plesk Mirror.

This mirror is configured in /root/.autoinstallerrc on a Plesk 18.0.72.3 Debian 11.11 system:

Code: 
$ cat /root/.autoinstallerrc
SOURCE=http://our-mirror.domain.tld/

When running the Plesk installer on the system we get the following error:

Code: 
ERROR: Failed to download the file http://our-mirror.domain.tld/pool/PHP_7.1.33_16/php71-deb11.0-x86_64.inf3 (1.2.3.4):
The requested URL returned error: 404
Not all packages were installed.
Please try to install packages again later.
Please resolve this issue and try to install the packages again.
Visit https://support.plesk.com/ to search for a solution.
exit status 1

Indeed, this file does not exist on our mirror, but it does for example on autoinstall.plesk.com

We have tried to completely resync the mirror, and tried it on different Plesk servers with this OS + Plesk version combination but it did not resolve the issue.

STEPS TO REPRODUCE

1. Create a Plesk mirror with the following config, as described here: https://support.plesk.com/hc/en-us/...sk-Mirror-Setup-Tool-v3-1-4-and-how-to-use-it

Code: 
<?xml version="1.0" encoding="UTF-8"?>
<xml>
  <release name="PLESK_18_0_73" version="18.0.73">
    <os name="deb10.0_x86_64"/>
    <os name="deb11.0_x86_64"/>
    <os name="deb12.0_x86_64"/>
  </release>
  <release name="PLESK_18_0_71" version="18.0.71">
    <os name="deb10.0_x86_64"/>
    <os name="deb11.0_x86_64"/>
    <os name="deb12.0_x86_64"/>
  </release>
  <release name="PLESK_18_0_72" version="18.0.72">
    <os name="deb10.0_x86_64"/>
    <os name="deb11.0_x86_64"/>
    <os name="deb12.0_x86_64"/>
  </release>
</xml>

2. Make sure that the mirror is updated (./mirrorctl update --path=/var/www/plesk18-0-latest --cfg-file=/var/www/plesk18-0-latest/config.xml)

3. Configure the mirror in /root/.autoinstallerrc on a Plesk 18.0.72.3 system with Debian 11.11:
Code: 
$ cat /root/.autoinstallerrc
SOURCE=http://our-mirror.domain.tld/

4. Run "plesk installer --select-release-latest --upgrade-installed-components"

ACTUAL RESULT

You will receive this error:

Code: 
Downloading file pool/PSA_18.0.72_17583/plesk-18.0.72-deb11.0-x86_64.inf3: 100% was finished.
Getting new version of Plesk Installer...
Downloading file parallels_installer_Debian_11.0_x86_64.md5sum: 100% was finished.
Downloading file parallels_installer_Debian_11.0_x86_64: 100% was finished.
Getting done, Plesk Installer is ready to restart.
Doing restart of Plesk Installer...
Checking for installed packages...
Downloading file products.inf3: 100% was finished.
Downloading file pool/PSA_18.0.73_17725/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.72_17583/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.71_17351/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.70_17357/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.69_17010/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.68_16616/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.67_16409/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.66_16134/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.65_15919/release.inf3: 100% was finished.
Downloading file plesk.inf3: 100% was finished.
Downloading file sitebuilder.inf3: 100% was finished.
Downloading file pool/WPB_18.0.69_87/release.inf3: 100% was finished.
Downloading file PHP84_17/release.inf3: 100% was finished.
Downloading file pool/WPB_18.0.59_78/release.inf3: 100% was finished.
Downloading file PHP83_17/release.inf3: 100% was finished.
Downloading file php83.inf3: 100% was finished.
Downloading file pool/WPB_18.0.55_74/release.inf3: 100% was finished.
Downloading file PHP82_17/release.inf3: 100% was finished.
Downloading file php82.inf3: 100% was finished.
Downloading file PHP81_17/release.inf3: 100% was finished.
Downloading file php81.inf3: 100% was finished.
Downloading file PHP80_17/release.inf3: 100% was finished.
Downloading file php80.inf3: 100% was finished.
Downloading file php72.inf3: 100% was finished.
Downloading file PHP74_17/release.inf3: 100% was finished.
Downloading file php74.inf3: 100% was finished.
Downloading file php73.inf3: 100% was finished.
Downloading file php71.inf3: 100% was finished.
Downloading file setemplates.inf3: 100% was finished.
Downloading file pp-sitebuilder.inf3: 100% was finished.
Downloading file billing.inf3: 100% was finished.
Downloading file mysql.inf3: 100% was finished.
Downloading file apache.inf3: 100% was finished.
Downloading file nginx.inf3: 100% was finished.
Downloading file php70.inf3: 100% was finished.
Downloading file php56.inf3: 100% was finished.
Downloading file php55.inf3: 100% was finished.
Downloading file php54.inf3: 100% was finished.
Downloading file php53.inf3: 100% was finished.
Downloading file php52.inf3: 100% was finished.
Downloading file pmm.inf3: 100% was finished.
Downloading file pool/PSA_18.0.72_17583/plesk-18.0.72-deb11.0-x86_64.inf3: 100% was finished.
Downloading Extensions Catalog feed...
Downloading file https://ext.plesk.com/api/v4/packages?platform=unix&version=18.0.72&ai-compatible: 0%
Downloading file pool/PHP_7.1.33_16/php71-deb11.0-x86_64.inf3: 0%

ERROR: Failed to download the file http://our-mirror.domain.tld/pool/PHP_7.1.33_16/php71-deb11.0-x86_64.inf3 (1.2.3.4):
The requested URL returned error: 404
Not all packages were installed.
Please try to install packages again later.
Please resolve this issue and try to install the packages again.
Visit https://support.plesk.com/ to search for a solution.
exit status 1

EXPECTED RESULT

Plesk should upgrade to 18.0.73 (newest version on the mirror).

ANY ADDITIONAL INFORMATION

(DID NOT ANSWER QUESTION)

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Help with sorting out
 
Dear @Sebahat.hadzhi,

Thank you for your help.

Yes, this is the case:

Code: 
$ curl -I http://our-mirror.domain.tld/pool/PHP_7.1.33_16/php71-deb11.0-x86_64.inf3
HTTP/1.1 404 Not Found
[...]

The directory "pool/PHP_7.1.33_16" does not exist on the mirror, please find attached an "ls -lah" of the pool directory of the mirror:
Code: 
$ ls -lah /var/www/plesk18-0-latest/pool/
insgesamt 120K
drwxr-xr-x. 30 root root 4,0K  3. Nov 11:31 .
drwxr-xr-x. 14 root root 4,0K  5. Nov 12:38 ..
drwxrwsrwx. 12 1008 2014 4,0K 19. Aug 11:29 PHP_7.1.33_14
drwxrwsrwx. 22 1008 2014 4,0K 31. Mär 2025  PHP_7.1.33_98
drwxrwsrwx. 22 1008 2014 4,0K 31. Mär 2025  PHP_7.2.34_151
drwxrwsrwx. 12 1008 2014 4,0K 19. Aug 11:29 PHP_7.2.34_22
drwxrwsrwx. 12 1008 2014 4,0K 19. Aug 11:29 PHP_7.3.33_13
drwxrwsrwx. 21 1008 2014 4,0K 31. Mär 2025  PHP_7.3.33_248
drwxr-xr-x. 37 1008 2014 4,0K 19. Mär 2024  PHP_7.4.33_209
drwxrwsrwx. 42 1008 2014 4,0K 30. Sep 15:27 PHP_7.4.33_5
drwxrwsrwx. 30 1008 2014 4,0K  3. Mär 2022  PHP_8.0.16_86
drwxrwsrwx. 42 1008 2014 4,0K 30. Sep 15:27 PHP_8.0.30_3
drwxrwsrwx. 42 1008 2014 4,0K 27. Okt 09:45 PHP_8.1.33_68
drwxrwsrwx. 36 1008 2014 4,0K 18. Mär 2025  PHP_8.2.28_137
drwxrwsrwx. 42 1008 2014 4,0K 27. Okt 09:39 PHP_8.2.29_159
drwxrwsrwx. 36 1008 2014 4,0K 18. Mär 2025  PHP_8.3.19_86
drwxrwsrwx. 42 1008 2014 4,0K 27. Okt 09:37 PHP_8.3.27_123
drwxrwsrwx. 39 1008 2014 4,0K 27. Okt 09:32 PHP_8.4.14_81
drwxr-xr-x.  2 root root 4,0K  3. Nov 11:31 PSA_18.0.65_15919
drwxr-xr-x.  2 root root 4,0K  3. Nov 11:31 PSA_18.0.66_16134
drwxr-xr-x.  2 root root 4,0K  3. Nov 11:31 PSA_18.0.67_16409
drwxr-xr-x.  2 root root 4,0K  3. Nov 11:31 PSA_18.0.68_16616
drwxr-xr-x.  2 root root 4,0K  3. Nov 11:31 PSA_18.0.69_17010
drwxr-xr-x.  2 root root 4,0K  3. Nov 11:31 PSA_18.0.70_17357
drwxr-xr-x. 16 root root 4,0K  3. Nov 11:38 PSA_18.0.71_17351
drwxr-xr-x. 16 root root 4,0K  3. Nov 11:38 PSA_18.0.72_17583
drwxr-xr-x. 16 root root 4,0K  3. Nov 11:31 PSA_18.0.73_17725
drwxr-xr-x.  2 root root 4,0K  3. Nov 11:31 WPB_18.0.55_74
drwxr-xr-x.  2 root root 4,0K  3. Nov 11:31 WPB_18.0.59_78
drwxrwsrwx.  9 1008 2014 4,0K 30. Sep 12:48 WPB_18.0.69_87
 
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