Issue Update error

IDIDID

New Pleskian
Server operating system version
Debian 11.11 Product:
Plesk version and microupdate number
Plesk Obsidian 18.0.79 Update 2
Hi everyone, I’m getting this error when updating two of my Plesk installations. It only happens on my VPSs running Debian 11, not on those running Debian 12:

Does anyone know how to fix this?

SO: Debian 11.11 Product: Plesk Obsidian 18.0.79 Update 2

Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
)

Details: Downloading file products.inf3: 0%
Downloading file products.inf3: 100% was finished.
Downloading file pool/PSA_18.0.79_19444/release.inf3: 0%
Downloading file pool/PSA_18.0.79_19444/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.78_19254/release.inf3: 0%
Downloading file pool/PSA_18.0.78_19254/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.77_19096/release.inf3: 0%
Downloading file pool/PSA_18.0.77_19096/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.76_18805/release.inf3: 0%
Downloading file pool/PSA_18.0.76_18805/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.75_18480/release.inf3: 0%
Downloading file pool/PSA_18.0.75_18480/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.74_18022/release.inf3: 0%
Downloading file pool/PSA_18.0.74_18022/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.73_17971/release.inf3: 0%
Downloading file pool/PSA_18.0.73_17971/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.72_17583/release.inf3: 0%
Downloading file pool/PSA_18.0.72_17583/release.inf3: 100% was finished.
Downloading file pool/PSA_18.0.71_17351/release.inf3: 0%
Downloading file pool/PSA_18.0.71_17351/release.inf3: 100% was finished.
Downloading file plesk.inf3: 0%
Downloading file plesk.inf3: 100% was finished.
Downloading file PHP85_17/release.inf3: 0%
Downloading file PHP85_17/release.inf3: 100% was finished.
Downloading file pool/WPB_18.0.69_88/release.inf3: 0%
Downloading file pool/WPB_18.0.69_88/release.inf3: 100% was finished.
Downloading file PHP84_17/release.inf3: 0%
Downloading file PHP84_17/release.inf3: 100% was finished.
Downloading file pool/WPB_18.0.59_78/release.inf3: 0%
Downloading file pool/WPB_18.0.59_78/release.inf3: 100% was finished.
Downloading file PHP83_17/release.inf3: 0%
Downloading file PHP83_17/release.inf3: 100% was finished.
Downloading file php83.inf3: 0%
Downloading file php83.inf3: 100% was finished.
Downloading file pool/WPB_18.0.55_74/release.inf3: 0%
Downloading file pool/WPB_18.0.55_74/release.inf3: 100% was finished.
Downloading file PHP82_17/release.inf3: 0%
Downloading file PHP82_17/release.inf3: 100% was finished.
Downloading file php82.inf3: 0%
Downloading file php82.inf3: 100% was finished.
Downloading file PHP81_17/release.inf3: 0%
Downloading file PHP81_17/release.inf3: 100% was finished.
Downloading file php81.inf3: 0%
Downloading file php81.inf3: 100% was finished.
Downloading file PHP80_17/release.inf3: 0%
Downloading file PHP80_17/release.inf3: 100% was finished.
Downloading file php80.inf3: 0%
Downloading file php80.inf3: 100% was finished.
Downloading file php72.inf3: 0%
Downloading file php72.inf3: 100% was finished.
Downloading file PHP74_17/release.inf3: 0%
Downloading file PHP74_17/release.inf3: 100% was finished.
Downloading file php74.inf3: 0%
Downloading file php74.inf3: 100% was finished.
Downloading file php73.inf3: 0%
Downloading file php73.inf3: 100% was finished.
Downloading file php71.inf3: 0%
Downloading file php71.inf3: 100% was finished.
Downloading file pp-sitebuilder.inf3: 0%
Downloading file pp-sitebuilder.inf3: 100% was finished.
Downloading file mysql.inf3: 0%
Downloading file mysql.inf3: 100% was finished.
Downloading file apache.inf3: 0%
Downloading file apache.inf3: 100% was finished.
Downloading file nginx.inf3: 0%
Downloading file nginx.inf3: 100% was finished.
Downloading file php70.inf3: 0%
Downloading file php70.inf3: 100% was finished.
Downloading file php56.inf3: 0%
Downloading file php56.inf3: 100% was finished.
Downloading file php55.inf3: 0%
Downloading file php55.inf3: 100% was finished.
Downloading file php54.inf3: 0%
Downloading file php54.inf3: 100% was finished.
Downloading file php53.inf3: 0%
Downloading file php53.inf3: 100% was finished.
Downloading file php52.inf3: 0%
Downloading file php52.inf3: 100% was finished.
Downloading file pmm.inf3: 0%
Downloading file pmm.inf3: 100% was finished.
Checking for installed packages...
Downloading file pool/PSA_18.0.79_19444/plesk-18.0.79-deb11.0-x86_64.inf3: 0%
Downloading file pool/PSA_18.0.79_19444/plesk-18.0.79-deb11.0-x86_64.inf3: 100% was finished.
Downloading file pool/PHP_7.1.33_17/php71-deb11.0-x86_64.inf3: 0%
Downloading file pool/PHP_7.1.33_17/php71-deb11.0-x86_64.inf3: 100% was finished.
Downloading file pool/PHP_7.2.34_26/php72-deb11.0-x86_64.inf3: 0%
Downloading file pool/PHP_7.2.34_26/php72-deb11.0-x86_64.inf3: 100% was finished.
Downloading file pool/PHP_7.3.33_17/php73-deb11.0-x86_64.inf3: 0%
Downloading file pool/PHP_7.3.33_17/php73-deb11.0-x86_64.inf3: 100% was finished.
Downloading file PHP74_17/php74-deb11.0-x86_64.inf3: 0%
Downloading file PHP74_17/php74-deb11.0-x86_64.inf3: 100% was finished.
Downloading file PHP80_17/php80-deb11.0-x86_64.inf3: 0%
Downloading file PHP80_17/php80-deb11.0-x86_64.inf3: 100% was finished.
Downloading file PHP81_17/php81-deb11.0-x86_64.inf3: 0%
Downloading file PHP81_17/php81-deb11.0-x86_64.inf3: 100% was finished.
Downloading file PHP82_17/php82-deb11.0-x86_64.inf3: 0%
Downloading file PHP82_17/php82-deb11.0-x86_64.inf3: 100% was finished.
Downloading file PHP83_17/php83-deb11.0-x86_64.inf3: 0%
Downloading file PHP83_17/php83-deb11.0-x86_64.inf3: 100% was finished.
Downloading file PHP84_17/php84-deb11.0-x86_64.inf3: 0%
Downloading file PHP84_17/php84-deb11.0-x86_64.inf3: 100% was finished.
Downloading file PHP85_17/php85-deb11.0-x86_64.inf3: 0%
Downloading file PHP85_17/php85-deb11.0-x86_64.inf3: 100% was finished.
Downloading file pool/WPB_18.0.69_88/sitebuilder-18.0.69-deball-all.inf3: 0%
Downloading file pool/WPB_18.0.69_88/sitebuilder-18.0.69-deball-all.inf3: 100% was finished.

Best regards
 
Synchronizing the Debian APT package index files...
Hit:1 Index of /pool/PSA_18.0.79_19444 bullseye InRelease
Hit:2 Index of /debian bullseye InRelease
Hit:3 Index of /debian-security bullseye-security InRelease
Hit:4 Index of /pool/PHP_7.1.33_17 bullseye InRelease
Hit:5 Index of /debian bullseye-updates InRelease
Hit:6 Index of /pool/PHP_7.2.34_26 bullseye InRelease
Hit:7 Index of /pool/PHP_7.3.33_17 bullseye InRelease
Hit:8 Index of /DRWEB_6.0.2.9.1 bullseye InRelease
Hit:9 Index of /PHP74_17 bullseye InRelease
Hit:10 Index of /PHP80_17 bullseye InRelease
Hit:11 Index of /PHP81_17 bullseye InRelease
Hit:12 Index of /PHP82_17 bullseye InRelease
Hit:13 Index of /PHP83_17 bullseye InRelease
Hit:14 Index of /PHP84_17 bullseye InRelease
Hit:15 Index of /PHP85_17 bullseye InRelease
Hit:17 Index of /pool/WPB_18.0.69_88 all InRelease
Hit:18 Index of /imunify360/debian/11/ bullseye InRelease
Hit:16 Index of /debian/11/empty_slot-1/ bullseye InRelease
Hit:19 Index of /debian/11/empty_slot-2/ bullseye InRelease
Hit:20 Index of /debian/11/empty_slot-3/ bullseye InRelease
Hit:21 Index of /debian/11/empty_slot-4/ bullseye InRelease
Hit:22 Index of /debian/11/empty_slot-5/ bullseye InRelease
Hit:23 Index of /debian/11/empty_slot-6/ bullseye InRelease
Hit:24 Index of /debian/11/empty_slot-7/ bullseye InRelease
Hit:25 Index of /debian/11/empty_slot-8/ bullseye InRelease
Hit:26 Index of /debian/11/empty_slot-9/ bullseye InRelease
Hit:27 Index of /debian/11/empty_slot-10/ bullseye InRelease
Hit:28 Index of /debian/11/empty_slot-11/ bullseye InRelease
Hit:29 Index of /debian/11/empty_slot-12/ bullseye InRelease
Hit:30 Index of /alt-common/deb/debian/11/stable/ bullseye InRelease
Reading package lists...
Detecting installed product components.
Synchronizing the Debian APT package index files...
Hit:1 Index of /pool/PSA_18.0.79_19444 bullseye InRelease
Hit:2 Index of /PHP74_17 bullseye InRelease
Hit:3 Index of /PHP80_17 bullseye InRelease
Hit:4 Index of /PHP81_17 bullseye InRelease
Hit:5 Index of /PHP82_17 bullseye InRelease
Hit:6 Index of /debian-security bullseye-security InRelease
Hit:7 Index of /debian bullseye InRelease
Hit:8 Index of /PHP83_17 bullseye InRelease
Hit:9 Index of /DRWEB_6.0.2.9.1 bullseye InRelease
Hit:10 Index of /debian bullseye-updates InRelease
Hit:11 Index of /alt-common/deb/debian/11/stable/ bullseye InRelease
Hit:13 Index of /imunify360/debian/11/ bullseye InRelease
Hit:12 Index of /debian/11/empty_slot-1/ bullseye InRelease
Hit:14 Index of /debian/11/empty_slot-2/ bullseye InRelease
Hit:15 Index of /debian/11/empty_slot-3/ bullseye InRelease
Hit:16 Index of /debian/11/empty_slot-4/ bullseye InRelease
Hit:17 Index of /debian/11/empty_slot-5/ bullseye InRelease
Hit:18 Index of /debian/11/empty_slot-6/ bullseye InRelease
Hit:19 Index of /debian/11/empty_slot-7/ bullseye InRelease
Hit:20 Index of /debian/11/empty_slot-8/ bullseye InRelease
Hit:21 Index of /debian/11/empty_slot-9/ bullseye InRelease
Hit:22 Index of /debian/11/empty_slot-10/ bullseye InRelease
Hit:23 Index of /debian/11/empty_slot-11/ bullseye InRelease
Hit:24 Index of /debian/11/empty_slot-12/ bullseye InRelease
Reading package lists...
Launching component and product checkers...
Downloading file pool/PSA_18.0.79_19444/examiners/repository_check.sh: 0%
Downloading file pool/PSA_18.0.79_19444/examiners/repository_check.sh: 100% was finished.
Downloading file pool/PSA_18.0.79_19444/examiners/package_manager_check.sh: 0%
Downloading file pool/PSA_18.0.79_19444/examiners/package_manager_check.sh: 100% was finished.
Downloading file pool/PSA_18.0.79_19444/examiners/check_broken_timezone.sh: 0%
Downloading file pool/PSA_18.0.79_19444/examiners/check_broken_timezone.sh: 100% was finished.
Downloading file pool/PSA_18.0.79_19444/examiners/check_nginx_pagespeed.sh: 0%
Downloading file pool/PSA_18.0.79_19444/examiners/check_nginx_pagespeed.sh: 100% was finished.
Downloading file pool/PSA_18.0.79_19444/examiners/disk_space_check.sh: 0%
Downloading file pool/PSA_18.0.79_19444/examiners/disk_space_check.sh: 100% was finished.
Downloading file pool/PSA_18.0.79_19444/examiners/sh_cmd.sh: 0%
Downloading file pool/PSA_18.0.79_19444/examiners/sh_cmd.sh: 100% was finished.
Downloading file pool/PSA_18.0.79_19444/examiners/license_key_check.php: 0%
Downloading file pool/PSA_18.0.79_19444/examiners/license_key_check.php: 100% was finished.
Downloading file pool/PSA_18.0.79_19444/examiners/php_launcher.sh: 0%
Downloading file pool/PSA_18.0.79_19444/examiners/php_launcher.sh: 100% was finished.
Downloading file pool/PSA_18.0.79_19444/examiners/panel_preupgrade_checker.php: 0%
Downloading file pool/PSA_18.0.79_19444/examiners/panel_preupgrade_checker.php: 100% was finished.
Downloading file pool/PSA_18.0.79_19444/examiners/php_launcher.sh: 0%
Downloading file pool/PSA_18.0.79_19444/examiners/php_launcher.sh: 100% was finished.

Best regards
 
ERROR: Components and product validation detected at least one important issue:
Package manager check
The system package manager reports the following problems:

The following packages are only half configured, probably due to problems
configuring them the first time. The configuration should be retried using
dpkg --configure <package> or the configure menu option in dselect:
grub-pc GRand Unified Bootloader, version 2 (PC/BIOS version)

To continue with the installation, you need to resolve these issues
using the procedure below:

1. Make sure you have a full server snapshot. Although the
following steps are usually safe, they can still cause
data loss or irreversible changes.
2. Run 'dpkg --configure -a'. This command can fix some of the
issues. However, it may fail. Regardless if it fails or not,
proceed with the following steps.
3. Run 'PLESK_INSTALLER_SKIP_PACKAGE_MANAGER_CHECK=1 plesk installer update --skip-cleanup'.
Instead of 'update', you may need to use the command you used
previously (for example, 'upgrade' or 'install').
4. The next step depends on the outcome of the previous one:
- If step 3 was completed with the "You already have the latest
version of product(s) and all the selected components installed.
Installation will not continue." message,
run 'plesk repair installation'.
- If step 3 failed, run 'dpkg --audit'. This command can show you
packages that need to be reinstalled. To reinstall them, run
'apt-get install --reinstall <packages>'.
5. Run 'plesk installer update' to revert temporary changes and
validate that the issues are resolved. If the command fails or
triggers this check again, contact Plesk support.

For more information, see
https://support.plesk.com/hc/en-us/...y-run-dpkg-configure-a-to-correct-the-problem

Not all packages were installed.
Visit https://support.plesk.com/ to search for a solution.
 
@IDIDID , have you already checked if there are half-configured packages as per the linked Plesk support article? Plesk support article? If there are, please follow the suggested instructions. If not, please provide us with the troubleshooting steps you have already performed.
 
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