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Issue plesk no longer workign after updating packages and package updating error

H

hassanayoub85

New Pleskian
Dear,
I have a ubuntu vps
Distributor ID: Ubuntu
Description: Ubuntu 14.04.5 LTS
Release: 14.04
Codename: trusty


I tried form plesk to update packages, this error appears
Update failed.
2017-06-17 07:47:11 INFO: pum is called with arguments: ['--update', '--json', '--', 'libgnutls-openssl27', 'libgnutls26']
2017-06-17 07:47:18 INFO: updating packages: libgnutls-openssl27 libgnutls26 libgnutls26:i386
saslpasswd2: user not found
dpkg: error processing package sasl2-bin (--configure):
subprocess installed post-installation script returned error exit status 20
Errors were encountered while processing:
sasl2-bin
Error in function:
SystemError: E:Sub-process /usr/bin/dpkg returned an error code (1)
2017-06-17 07:47:24 ERROR: installArchives() failed
2017-06-17 07:47:24 ERROR: Exited with returncode 1.


then now the plesk is not accessible any more, and if i ttry by ssh to apt-isntall upgrade, this eerror appears:


apt-get upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
The following packages have been kept back:
linux-headers-generic linux-headers-virtual linux-image-virtual
linux-virtual python3-software-properties software-properties-common
software-properties-gtk
0 upgraded, 0 newly installed, 0 to remove and 7 not upgraded.
1 not fully installed or removed.
After this operation, 0 B of additional disk space will be used.
Do you want to continue? [Y/n] y
Setting up sasl2-bin (2.1.25.dfsg1-17build1) ...
saslpasswd2: user not found
dpkg: error processing package sasl2-bin (--configure):
subprocess installed post-installation script returned error exit status 20
Errors were encountered while processing:
sasl2-bin
E: Sub-process /usr/bin/dpkg returned an error code (1)


Any idea !!!!

UPDATE1: Ive solved the pavckages update error by following this guide: https://talk.plesk.com/threads/solved-plesk-update-error-12-5-30-mu-19.336640/, however plesk is not opening on https://domain.com:8443 :
This site can’t be reached

www.bixma.com refused to connect.

Try:

  • Checking the connection
  • Checking the proxy and the firewall
ERR_CONNECTION_REFUSED
 
Last edited:
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