Issue plesk not accessible via GUI after restore

[opentype]

Server operating system version

Ubuntu 20.04 LTS

Plesk version and microupdate number

18.0.68.2

Hi everyone,

after a restore (comlpete server) I can´t access plesk via the GUI. I tried to run plesk repair via ssh but unfortunately only got the following error message:

PHP Warning: require(/opt/psa/admin/plib/vendor/composer/../laminas/laminas-servicemanager/src/autoload.php): Failed to open stream: No such file or directory in /opt/psa/admin/plib/vendor/composer/autoload_real.php on line 45
PHP Fatal error: Uncaught Error: Failed opening required '/opt/psa/admin/plib/vendor/composer/../laminas/laminas-servicemanager/src/autoload.php' (include_path='/opt/psa/admin/plib/vendor/plesk/zf1/library:/opt/psa/admin/plib') in /opt/psa/admin/plib/vendor/composer/autoload_real.php:45
Stack trace:
#0 /opt/psa/admin/plib/vendor/composer/autoload_real.php(49): {closure}('c9d07b32a2e02bc...', '/opt/psa/admin/...')
#1 /opt/psa/admin/plib/vendor/autoload.php(25): ComposerAutoloaderInitPlesk::getLoader()
#2 /opt/psa/admin/plib/Loader.php(23): require_once('/opt/psa/admin/...')
#3 /opt/psa/admin/plib/common_func.php(6): Loader::registerAutoload()
#4 /opt/psa/admin/plib/api-common/cu.php(6): require_once('/opt/psa/admin/...')
#5 /opt/psa/admin/plib/api-common/cuApp.php(4): require_once('/opt/psa/admin/...')
#6 /opt/psa/admin/plib/api-common/CuExecutor.php(4): require_once('/opt/psa/admin/...')
#7 /opt/psa/admin/plib/api-cli/CliUtilityRunner.php(15): require_once('/opt/psa/admin/...')
#8 /opt/psa/admin/plib/api-cli/repair.php(3): require_once('/opt/psa/admin/...')
#9 {main}
thrown in /opt/psa/admin/plib/vendor/composer/autoload_real.php on line 45
exit status 255

Does anyone have an idea how to solve the problem?
Thanks in advance for any help!

 

[opentype]

When trying to log in to Plesk via SSH, the same error message appears ...

 

[scsa20]

I guess the first question I have is how was the restore done? Was it a full VM restore, bare metal? OS level restore? Files only?

In either case, you tried running the following in a SSH session?

plesk repair installation

If that didn't work, try reinstalling by following the instructions at Quick Start

 

[opentype]

I guess the first question I have is how was the restore done? Was it a full VM restore, bare metal? OS level restore? Files only?

In either case, you tried running the following in a SSH session?

plesk repair installation

If that didn't work, try reinstalling by following the instructions at Quick Start

Thank you for your reply. The restore was performed for our entire VM, I mean with Arconis (I only see BackupControl in the hoster's backend).

plesk repair installation

I tried, unfortunately the same error message

If I reinstall Plesk, won't the data be lost?

 

[scsa20]

No it doesn't touch the existing files and should reconfigure everything.

 

[opentype]

OK, thanks!
I entered "plesk installer" and unfortunately the error message came up again. Should I continue anyway?

 

[opentype]

Components and product validation detected at least one important issue:
Plesk license key availability check
  PHP Warning:  require(/opt/psa/admin/plib/vendor/composer/../laminas/laminas-servicemanager/src/autoload.php): Failed to open stream: No such file or directory in /opt/psa/admin/plib/vendor/composer/autoload_real.php on line 45
  PHP Fatal error:  Uncaught Error: Failed opening required '/opt/psa/admin/plib/vendor/composer/../laminas/laminas-servicemanager/src/autoload.php' (include_path='/opt/psa/admin/plib/vendor/plesk/zf1/library:/opt/psa/admin/plib') in /opt/psa/admin/plib/vendor/composer/autoload_real.php:45
  Stack trace:
  #0 /opt/psa/admin/plib/vendor/composer/autoload_real.php(49): {closure}('c9d07b32a2e02bc...', '/opt/psa/admin/...')
  #1 /opt/psa/admin/plib/vendor/autoload.php(25): ComposerAutoloaderInitPlesk::getLoader()
  #2 /opt/psa/admin/plib/Loader.php(23): require_once('/opt/psa/admin/...')
  #3 /opt/psa/admin/plib/pm/Loader.php(19): Loader::registerAutoload(true)
  #4 /opt/psa/admin/plib/sdk.php(4): pm_Loader::registerAutoload()
  #5 /root/parallels/pool/PSA_18.0.69_16779/examiners/license_key_check.php(5): require_once('/opt/psa/admin/...')
  #6 {main}
    thrown in /opt/psa/admin/plib/vendor/composer/autoload_real.php on line 45

Proceeding with installation or upgrade without resolving the issues
that were found can corrupt your data.

Do you want to continue? [y/n]:

 

[scsa20]

Did you followed any of the installation methods for installing plesk again (which basically reinstalls it)? Because the command plesk installer is not the same as downloading the installer with wget or curl and, setting the binary as an excitable, and running that binary installer.

 

[Martin Dias]

I entered "plesk installer" and unfortunately the error message came up again. Should I continue anyway?

In most cases it should be fine to continue as it won't touch websites data, etc.

 

[opentype]

Okay, unfortunately it didn't work.
Then the backup must be faulty, right?

Trying to start service mariadb... active
done
 Trying to establish test connection... connected
done
 Trying to find Plesk database psa... version is 018000000
 Trying to backup MySQL database... mysqldump: Error 1030: Got error 1877 "Unknown error 1877" from storage engine InnoDB when dumping table `ServiceNodeEnvironment` at row: 0

ERROR while trying to backup MySQL database

Check the error reason (see log file: /var/log/plesk/install/plesk_18.0.69_installation.log), fix and try again
mysqldump: Error 1030: Got error 1877 "Unknown error 1877" from storage engine InnoDB when dumping table `ServiceNodeEnvironment` at row: 0
*****  problem report *****
ERROR while trying to backup MySQL database
PHP Warning:  require(/opt/psa/admin/plib/vendor/composer/../laminas/laminas-servicemanager/src/autoload.php): Failed to open stream: No such file or directory in /opt/psa/admin/plib/vendor/composer/autoload_real.php on line 45
PHP Fatal error:  Uncaught Error: Failed opening required '/opt/psa/admin/plib/vendor/composer/../laminas/laminas-servicemanager/src/autoload.php' (include_path='/opt/psa/admin/plib/vendor/plesk/zf1/library:/opt/psa/admin/plib') in /opt/psa/admin/plib/vendor/composer/autoload_real.php:45
Stack trace:
#0 /opt/psa/admin/plib/vendor/composer/autoload_real.php(49): {closure}('c9d07b32a2e02bc...', '/opt/psa/admin/...')
#1 /opt/psa/admin/plib/vendor/autoload.php(25): ComposerAutoloaderInitPlesk::getLoader()
#2 /opt/psa/admin/plib/Loader.php(23): require_once('/opt/psa/admin/...')
#3 /opt/psa/admin/plib/pm/Loader.php(19): Loader::registerAutoload(true)
#4 /opt/psa/admin/plib/sdk.php(4): pm_Loader::registerAutoload()
#5 /opt/psa/admin/plib/scripts/update-failure-notification.php(4): require_once('/opt/psa/admin/...')
#6 {main}
  thrown in /opt/psa/admin/plib/vendor/composer/autoload_real.php on line 45
Launching component and product checkers...
Downloading file report-update: 100% was finished.                                   
Downloading file pool/PSA_18.0.69_16779/examiners/py_launcher.sh: 100% was finished.

ERROR: An error occurred during performing of installation PREP actions (see log for details). Installation was rolled back.
Warning! Not all packages were installed.
Please check if your system services are operable.
Please resolve this issue and try to install the packages again.
Visit https://support.plesk.com/ to search for a solution.
exit status 1

 

[Martin Dias]

Seems that the database is also corrupted.
Do you have any other backups for the databases? Or only the Acronis backups?