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Issue Plesk not installed but plesk is working fine

Aggelos

Aggelos

New Pleskian
Hello there!

I am trying to add some new components from "Tools & Setting -> Updates and Upgrades" but the "Add Components" is greyed out
Furthermore at the "Products summary" says "Plesk not instralled"
 

Attachments

  • Στιγμιότυπο 2019-04-21, 2.56.15 μμ.png
    Στιγμιότυπο 2019-04-21, 2.56.15 μμ.png
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thanks for your answer @Monty

i got some WARNINGS on "plesk repair installation"... any idea?

Thanks

Code: 
 Fixing permissions on Panel packages files
WARNING:Skip fixing 'libapache2-mod-aclr2-psa': Cannot find deb-archive for package libapache2-mod-aclr2-psa (14081815-ubuntu18.04.18061312.9e86c2f)
WARNING:Skip fixing 'libapache2-mod-sysenv-psa': Cannot find deb-archive for package libapache2-mod-sysenv-psa (0.2-ubuntu18.04.18061312)
WARNING:Skip fixing 'libaps': Cannot find deb-archive for package libaps (1.0.9-ubuntu.18.04.180531.1108)
WARNING:Skip fixing 'liblog4cplus': Cannot find deb-archive for package liblog4cplus (1.2.0.1-ubuntu.18.04.180531.1108)
WARNING:Skip fixing 'libpam-plesk': Cannot find deb-archive for package libpam-plesk (17.8.11-ubuntu18.04.build1708180613.11)
WARNING:Skip fixing 'php-ioncube-loader': Cannot find deb-archive for package php-ioncube-loader (10.0.3-ubuntu18.04.18061312)
WARNING:Skip fixing 'plesk-base': Cannot find deb-archive for package plesk-base (17.8.11-ubuntu18.04.build1708180613.11)
WARNING:Skip fixing 'plesk-completion': Cannot find deb-archive for package plesk-completion (17.8.11-ubuntu18.04.build1708180613.11)
WARNING:Skip fixing 'plesk-config-troubleshooter': Cannot find deb-archive for package plesk-config-troubleshooter (17.8.11-ubuntu18.04.build1708190219.21)
WARNING:Skip fixing 'plesk-core': Cannot find deb-archive for package plesk-core (17.8.11-ubuntu18.04.build1708180613.11)
WARNING:Skip fixing 'plesk-dns-bind-driver': Cannot find deb-archive for package plesk-dns-bind-driver (17.8.11-ubuntu18.04.build1708180613.11)
WARNING:Skip fixing 'plesk-ext-catalog': Cannot find deb-archive for package plesk-ext-catalog (1.1.0-148.18061312)
WARNING:Skip fixing 'plesk-ext-rest-api': Cannot find deb-archive for package plesk-ext-rest-api (1.0.0-32.18061312)
WARNING:Skip fixing 'plesk-fail2ban-configurator': Cannot find deb-archive for package plesk-fail2ban-configurator (17.8.11-ubuntu18.04.build1708180613.11)
WARNING:Skip fixing 'plesk-l10n': Cannot find deb-archive for package plesk-l10n (17.8.11-ubuntu18.04.build1708181025.13)
WARNING:Skip fixing 'plesk-libboost-1.65': Cannot find deb-archive for package plesk-libboost-1.65 (1.65.1-ubuntu.18.04.180516.0339)
WARNING:Skip fixing 'plesk-libboost-atomic1.65': Cannot find deb-archive for package plesk-libboost-atomic1.65 (1.65.1-ubuntu.18.04.180516.0339)
WARNING:Skip fixing 'plesk-libboost-chrono1.65': Cannot find deb-archive for package plesk-libboost-chrono1.65 (1.65.1-ubuntu.18.04.180516.0339)
WARNING:Skip fixing 'plesk-libboost-date-time1.65': Cannot find deb-archive for package plesk-libboost-date-time1.65 (1.65.1-ubuntu.18.04.180516.0339)
WARNING:Skip fixing 'plesk-libboost-filesystem1.65': Cannot find deb-archive for package plesk-libboost-filesystem1.65 (1.65.1-ubuntu.18.04.180516.0339)
WARNING:Skip fixing 'plesk-libboost-iostreams1.65': Cannot find deb-archive for package plesk-libboost-iostreams1.65 (1.65.1-ubuntu.18.04.180516.0339)
WARNING:Skip fixing 'plesk-libboost-log1.65': Cannot find deb-archive for package plesk-libboost-log1.65 (1.65.1-ubuntu.18.04.180516.0339)
WARNING:Skip fixing 'plesk-libboost-program-options1.65': Cannot find deb-archive for package plesk-libboost-program-options1.65 (1.65.1-ubuntu.18.04.180516.0339)
WARNING:Skip fixing 'plesk-libboost-regex1.65': Cannot find deb-archive for package plesk-libboost-regex1.65 (1.65.1-ubuntu.18.04.180516.0339)
WARNING:Skip fixing 'plesk-libboost-serialization1.65': Cannot find deb-archive for package plesk-libboost-serialization1.65 (1.65.1-ubuntu.18.04.180516.0339)
WARNING:Skip fixing 'plesk-libboost-system1.65': Cannot find deb-archive for package plesk-libboost-system1.65 (1.65.1-ubuntu.18.04.180516.0339)
WARNING:Skip fixing 'plesk-libboost-thread1.65': Cannot find deb-archive for package plesk-libboost-thread1.65 (1.65.1-ubuntu.18.04.180516.0339)
WARNING:Skip fixing 'plesk-liblog4cpp-0.3.5': Cannot find deb-archive for package plesk-liblog4cpp-0.3.5 (0.3.5rc2-ubuntu.18.04.180516.0337)
WARNING:Skip fixing 'plesk-libmaodbc': Cannot find deb-archive for package plesk-libmaodbc (2.0.15-ubuntu18.04.18061312)
WARNING:Skip fixing 'plesk-libmariadbclient-1.0': Cannot find deb-archive for package plesk-libmariadbclient-1.0 (1.0.0-ubuntu.18.04.180423.1013)
WARNING:Skip fixing 'plesk-libpoco-1.7.8': Cannot find deb-archive for package plesk-libpoco-1.7.8 (1.7.8p3-ubuntu.18.04.180516.0336)
WARNING:Skip fixing 'plesk-librdbmspp': Cannot find deb-archive for package plesk-librdbmspp (2.0.2-ubuntu.18.04.180531.1108)
WARNING:Skip fixing 'plesk-libstdc++6.3.0': Cannot find deb-archive for package plesk-libstdc++6.3.0 (6.3.0-ubuntu.18.04.180517.0422)
WARNING:Skip fixing 'plesk-lmlib': Cannot find deb-archive for package plesk-lmlib (0.2.4-ubuntu.18.04.180531.1108)
WARNING:Skip fixing 'plesk-mail-pc-driver': Cannot find deb-archive for package plesk-mail-pc-driver (17.8.11-ubuntu18.04.build1708180927.11)
WARNING:Skip fixing 'plesk-milter': Cannot find deb-archive for package plesk-milter (8.14.5-ubuntu.18.04.180516.0330)
WARNING:Skip fixing 'plesk-modsecurity-configurator': Cannot find deb-archive for package plesk-modsecurity-configurator (17.8.11-ubuntu18.04.build1708190314.11)
WARNING:Skip fixing 'plesk-platform-runtime': Cannot find deb-archive for package plesk-platform-runtime (1.0.2-ubuntu.18.04.180531.1108)
WARNING:Skip fixing 'plesk-release': Cannot find deb-archive for package plesk-release (17.8.11-ubuntu18.04.build1708180613.11)
WARNING:Skip fixing 'plesk-repair-kit': Cannot find deb-archive for package plesk-repair-kit (17.8.11-ubuntu18.04.build1708190322.14)
WARNING:Skip fixing 'plesk-resctrl': Cannot find deb-archive for package plesk-resctrl (17.8.11-ubuntu18.04.build1708180613.11)
WARNING:Skip fixing 'plesk-service-node-utilities': Cannot find deb-archive for package plesk-service-node-utilities (17.8.11-ubuntu18.04.build1708190227.20)
WARNING:Skip fixing 'plesk-skins': Cannot find deb-archive for package plesk-skins (17.8.11-ubuntu18.04.build1708180925.11)
WARNING:Skip fixing 'plesk-web-hosting': Cannot find deb-archive for package plesk-web-hosting (17.8.11-ubuntu18.04.build1708180613.11)
WARNING:Skip fixing 'plesk-wp-upgrade': Cannot find deb-archive for package plesk-wp-upgrade (1.0-71.18061312)
WARNING:Skip fixing 'pp17.8.11-bootstrapper': Cannot find deb-archive for package pp17.8.11-bootstrapper (17.8.11-ubuntu18.04.build1708190409.21)
WARNING:Skip fixing 'psa': Cannot find deb-archive for package psa (17.8.11-ubuntu18.04.build1708180613.11)
WARNING:Skip fixing 'psa-autoinstaller': Cannot find deb-archive for package psa-autoinstaller (3.22.14-ubuntu.18.04.190117.1649)
WARNING:Skip fixing 'psa-firewall': Cannot find deb-archive for package psa-firewall (17.8.11-ubuntu18.04.build1708180613.11)
WARNING:Skip fixing 'psa-libxml-proxy': Cannot find deb-archive for package psa-libxml-proxy (2.9.7-ubuntu18.04.18061312)
WARNING:Skip fixing 'psa-locale-base-en-us': Cannot find deb-archive for package psa-locale-base-en-us (17.8.11-ubuntu18.04.build1708190409.21)
WARNING:Skip fixing 'psa-logrotate': Cannot find deb-archive for package psa-logrotate (3.8.2-ubuntu18.04.build1708180613.11)
WARNING:Skip fixing 'psa-mail-driver-common': Cannot find deb-archive for package psa-mail-driver-common (17.8.11-ubuntu18.04.build1708181205.19)
WARNING:Skip fixing 'psa-pear': Cannot find deb-archive for package psa-pear (1.10.5-20180124.ubuntu18.04.18061312)
WARNING:Skip fixing 'psa-php-configurator': Cannot find deb-archive for package psa-php-configurator (1.7.0-ubuntu18.04.build1708180613.11)
WARNING:Skip fixing 'psa-phpmyadmin': Cannot find deb-archive for package psa-phpmyadmin (4.8.4-ubuntu18.04.build1708181212.18)
WARNING:Skip fixing 'psa-pylibplesk': Cannot find deb-archive for package psa-pylibplesk (17.8.11-ubuntu18.04.build1708180613.11)
WARNING:Skip fixing 'psa-vhost': Cannot find deb-archive for package psa-vhost (17.8.11-ubuntu18.04.build1708180613.11)
WARNING:Skip fixing 'psa-watchdog': Cannot find deb-archive for package psa-watchdog (17.8.11-ubuntu18.04.build1708190221.14)
WARNING:Skip fixing 'sw-collectd': Cannot find deb-archive for package sw-collectd (5.5.0.1-ubuntu18.04.18061312)
WARNING:Skip fixing 'sw-cp-server': Cannot find deb-archive for package sw-cp-server (2.5.1-ubuntu18.04.18061312)
WARNING:Skip fixing 'sw-engine': Cannot find deb-archive for package sw-engine (2.24.12-ubuntu.18.04.190212.1354)
WARNING:Skip fixing 'sw-engine-cli-2.24': Cannot find deb-archive for package sw-engine-cli-2.24 (2.24.12-ubuntu.18.04.190212.1354)
WARNING:Skip fixing 'sw-librrd': Cannot find deb-archive for package sw-librrd (1.6.0.1-ubuntu18.04.18061312)
WARNING:Skip fixing 'sw-rrdtool': Cannot find deb-archive for package sw-rrdtool (1.6.0.1-ubuntu18.04.18061312)

Bootstrapper repair finished.
If problems persist, please check installer logs ('/var/log/plesk/install/plesk_17.8.11_repair.log' and '/var/log/plesk/install/plesk_17.8.11_repair_problems.log') for errors.
If you can't resolve the issue on your own, please address Plesk support.
 
Hmm that's weird. Try running this:
Code: 
plesk sbin fsmng --check-ac /var/lib/psa/dumps --perms 0750 --owner psaadm --group psaadm --filetype directory
 
@Monty nope, same warnings :/

Furthermore, (i dont know if it helps)
when i try "plesk installer update", i get

Code: 
Checking for installed packages...

ERROR: No products are installed yet. Use the 'install' command to install one first.

exit status 1

and when i try "plesk version", i get

Code: 
Product version: Plesk Onyx 17.8.11 Update #50
    Update date: 2019/04/21 12:57
     Build date: 2019/04/10 11:37
     OS version: Ubuntu 18.04
   Architecture: 64-bit
Wrapper version: 1.2
 
Last edited:
Do you get any errors when you do:
Code: 
apt update
apt upgrade

Also, what's the output of:
Code: 
apt-cache policy plesk-base
 
@Monty
apt update:

Code: 
Hit:1 http://mirror.hetzner.de/ubuntu/packages bionic InRelease
Get:2 http://mirror.hetzner.de/ubuntu/packages bionic-backports InRelease [74.6 kB]                                                                                                             
Hit:3 http://autoinstall.plesk.com/ubuntu/PMM_0.1.10 bionic InRelease                                                                                                                                                                 
Hit:4 http://autoinstall.plesk.com/ubuntu/PSA_17.8.11 bionic InRelease                                                                                                                                                                 
Hit:5 http://autoinstall.plesk.com/ubuntu/PHP70_17 bionic InRelease                                                                                                                                   
Hit:6 http://autoinstall.plesk.com/ubuntu/PHP71_17 bionic InRelease                                                                                             
Get:7 http://security.ubuntu.com/ubuntu bionic-security InRelease [88.7 kB]                                                     
Hit:8 http://autoinstall.plesk.com/ubuntu/PHP72_17 bionic InRelease                                                                         
Get:9 http://mirror.hetzner.de/ubuntu/packages bionic-security InRelease [88.7 kB]                                                         
Hit:10 http://de.archive.ubuntu.com/ubuntu bionic InRelease                                                                                 
Hit:11 http://autoinstall.plesk.com/ubuntu/PHP73_17 bionic InRelease                                                                       
Get:12 http://mirror.hetzner.de/ubuntu/packages bionic-updates InRelease [88.7 kB]                                   
Get:13 http://de.archive.ubuntu.com/ubuntu bionic-updates InRelease [88.7 kB]                                         
Get:14 http://de.archive.ubuntu.com/ubuntu bionic-backports InRelease [74.6 kB]                   
Fetched 504 kB in 2s (237 kB/s)                                 
Reading package lists... Done
Building dependency tree       
Reading state information... Done
3 packages can be upgraded. Run 'apt list --upgradable' to see them.

apt upgrade: (should i upgrade? its safe?):

Code: 
Reading package lists... Done
Building dependency tree       
Reading state information... Done
Calculating upgrade... Done
The following NEW packages will be installed:
  linux-headers-4.15.0-47 linux-headers-4.15.0-47-generic linux-image-4.15.0-47-generic linux-modules-4.15.0-47-generic linux-modules-extra-4.15.0-47-generic
The following packages will be upgraded:
  linux-generic linux-headers-generic linux-image-generic
3 upgraded, 5 newly installed, 0 to remove and 0 not upgraded.
Need to get 65.7 MB of archives.
After this operation, 334 MB of additional disk space will be used.
Do you want to continue? [Y/n] n
Abort.

apt-cache policy plesk-base:

Code: 
plesk-base:
  Installed: 17.8.11-ubuntu18.04.build1708180613.11
  Candidate: 17.8.11-ubuntu18.04.build1708180613.11
  Version table:
 *** 17.8.11-ubuntu18.04.build1708180613.11 100
        100 /var/lib/dpkg/status
 
@Monty

i just changed the "Full hostname" from "Tools & Settings -> Restrict Creation of Subzones" and i run "plesk repair installation" again
this time i got no error but still i can't add or remove components

Code: 
Reconfiguring the Plesk installation
 
Started bootstrapper repair procedure. This may take a while.
Certain actions may be skipped if not applicable.

 Finishing up upgrade procedures and rerunning previously failed upgrade actions...
===> Cumulative APS controller database (apsc) upgrade and repair has been started.
===> Cumulative upgrade and repair of APS controller database has been completed.
===> Cumulative APS controller upgrade and repair (final stage) has been started.
===> Cumulative upgrade and repair of APS controller (final stage) has been completed.
===> Cumulative Plesk database upgrade and repair (revertable stage) has been started.
===> Preparing Plesk database upgrade (revertable stage).
===> Cumulative upgrade and repair of Plesk database (revertable stage) has been completed.
===> Plesk database scheme upgrade has been started.
Applying migrations from: /opt/psa/bootstrapper/pp17.8.11-bootstrapper/migrations/
===> Plesk database scheme upgrade has been completed.
===> Cumulative Plesk upgrade and repair (final stage) has been started.
===> Preparing Plesk upgrade (final stage).
===> Cumulative upgrade and repair of Plesk (final stage) has been completed.
Synchronizing state of bind9.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install enable bind9
 Reconfiguring mail subsystem...
 Reconfiguring Apache web server...
 Reconfiguring ProFTPD FTP server...
===> Configuring ProFTPD server
 Reconfiguring AWStats web statistics...
 Reconfiguring WatchDog...
 Restoring SELinux contexts...
Synchronizing state of sw-cp-server.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install enable sw-cp-server
Synchronizing state of sw-engine.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install enable sw-engine
Synchronizing state of dovecot.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install enable dovecot
Synchronizing state of pc-remote.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install enable pc-remote
Synchronizing state of nginx.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install enable nginx
Synchronizing state of psa.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install enable psa
 Reconfiguring SSL ciphers and protocols...
 Regenerating web servers' configuration files...
 Cleaning active Panel sessions...
 Fixing permissions on Panel packages files

Bootstrapper repair finished.
If problems persist, please check installer logs ('/var/log/plesk/install/plesk_17.8.11_repair.log' and '/var/log/plesk/install/plesk_17.8.11_repair_problems.log') for errors.
If you can't resolve the issue on your own, please address Plesk support.
 
OK, let's try this:

1) Kill all running autoinstaller processes (if any):
Code: 
for PID in `ps awufx | egrep autoinstaller | egrep -v grep | awk '{print $2}'`; do kill -9 $PID; done

2) Clear (rename) the autoinstaller cache directories:
Code: 
mv /var/cache/parallels_installer{,.bk}
mv /root/parallels{,.bk}
mv /root/.autoinstaller{,.bk}

3) Clear the apt cache:
Code: 
sudo apt-get clean

4) Re-install all micro-updates:
Code: 
plesk installer update --repatch
 
@Monty Thank you for your time... same "No products are installed yet..."

Code: 
Downloading file products.inf3: 0%
Downloading file products.inf3: 100% was finished.
Downloading file plesk.inf3: 0%
Downloading file plesk.inf3: 100% was finished.
Downloading file ppsmbe.inf3: 0%
Downloading file ppsmbe.inf3: 100% was finished.
Downloading file sitebuilder.inf3: 0%
Downloading file sitebuilder.inf3: 100% was finished.
Downloading file sso.inf3: 0%
Downloading file sso.inf3: 100% was finished.
Downloading file setemplates.inf3: 0%
Downloading file setemplates.inf3: 100% was finished.
Downloading file pp-sitebuilder.inf3: 0%
Downloading file pp-sitebuilder.inf3: 100% was finished.
Downloading file billing.inf3: 0%
Downloading file billing.inf3: 100% was finished.
Downloading file mysql.inf3: 0%
Downloading file mysql.inf3: 100% was finished.
Downloading file apache.inf3: 0%
Downloading file apache.inf3: 100% was finished.
Downloading file nginx.inf3: 0%
Downloading file nginx.inf3: 100% was finished.
Downloading file php73.inf3: 0%
Downloading file php73.inf3: 100% was finished.
Downloading file php72.inf3: 0%
Downloading file php72.inf3: 100% was finished.
Downloading file php71.inf3: 0%
Downloading file php71.inf3: 100% was finished.
Downloading file php70.inf3: 0%
Downloading file php70.inf3: 100% was finished.
Downloading file php56.inf3: 0%
Downloading file php56.inf3: 100% was finished.
Downloading file php55.inf3: 0%
Downloading file php55.inf3: 100% was finished.
Downloading file php54.inf3: 0%
Downloading file php54.inf3: 100% was finished.
Downloading file php53.inf3: 0%
Downloading file php53.inf3: 100% was finished.
Downloading file php52.inf3: 0%
Downloading file php52.inf3: 100% was finished.
Downloading file pmm.inf3: 0%
Downloading file pmm.inf3: 100% was finished.
Checking for installed packages...

ERROR: No products are installed yet. Use the 'install' command to install one first.

exit status 1
 
Can you post the contents of the file /etc/apt/sources.list?
And also list all files in /etc/apt/sources.list.d/ and their content?

You could also try to download the installer again and install Plesk on the CLI, but I suggest you do a snapshot/backup of your VM/server first:
Code: 
wget https://autoinstall.plesk.com/plesk-installer
chmod +x plesk-installer
./plesk-installer
 
@Monty should i run the wget and plesk-installer at /root/ or the directory does not matter?

/etc/apt/sources.list
Code: 
deb http://mirror.hetzner.de/ubuntu/packages bionic main multiverse restricted universe
deb http://mirror.hetzner.de/ubuntu/packages bionic-backports main restricted universe multiverse
deb http://mirror.hetzner.de/ubuntu/packages bionic-security main restricted universe multiverse
deb http://mirror.hetzner.de/ubuntu/packages bionic-updates main multiverse restricted universe
deb http://de.archive.ubuntu.com/ubuntu/ bionic main restricted
deb http://de.archive.ubuntu.com/ubuntu/ bionic-updates main restricted
deb http://de.archive.ubuntu.com/ubuntu/ bionic universe
deb http://de.archive.ubuntu.com/ubuntu/ bionic-updates universe
deb http://de.archive.ubuntu.com/ubuntu/ bionic multiverse
deb http://de.archive.ubuntu.com/ubuntu/ bionic-updates multiverse
deb http://de.archive.ubuntu.com/ubuntu/ bionic-backports main restricted universe multiverse
deb http://security.ubuntu.com/ubuntu bionic-security main restricted
deb http://security.ubuntu.com/ubuntu bionic-security universe
deb http://security.ubuntu.com/ubuntu bionic-security multiverse

/etc/apt/sources.list.d/ has two files: plesk.list & plesk-migrator.list

plesk.list:
Code: 
deb http://autoinstall.plesk.com/ubuntu/PSA_17.8.11 bionic extras
deb http://autoinstall.plesk.com/ubuntu/PHP70_17 bionic all
deb http://autoinstall.plesk.com/ubuntu/PHP71_17 bionic all
deb http://autoinstall.plesk.com/ubuntu/PHP72_17 bionic all
deb http://autoinstall.plesk.com/ubuntu/PHP73_17 bionic all

plesk-migrator.list:
Code: 
deb [arch=amd64] http://autoinstall.plesk.com/ubuntu/PMM_0.1.10 bionic all
 
Hi, i have same problem.
I updated Debian and after that sw-engine crashing after 5mins. I restarted service but its works only 2-5mins and process Dead's...

Product version: Plesk Onyx 17.8.11
Build date: 2019/04/09 21:00
Build target: Debian 9.0

in sw-engine errorlog:
2019/07/19 20:07:36 [crit] 13049#0: *1 SSL_do_handshake() failed (SSL: error:14209102:SSL routines:tls_early_post_process_client_hello:unsupported protocol) while SSL handshaking

Then I try command :
plesk installer update --repatch

I get error:
ERROR: The product 'plesk' is not installed yet.

exit status 1
 
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