Plesk Obsidian Version 18.0.21 caused scheduled backups not to run

[Will-NYESDigital]

Hi there

I am using: OS ‪CentOS Linux 7.7.1908 (Core)‬ Product Plesk Obsidian - Version 18.0.21 Update #1

The problem I have encountered is that scheduled backups have not automatically run over the past 2 days since we upgraded to version 18.0.21

I have two other servers which are running on Version 18.0.20 Update #2 which automatic scheduled backups work fine so this directs me to the fact the new update has caused the problem.

Please advise me in what I can be doing to fix this problem.

Thanks in advance.

 

[Marcio Nunes]

Hello!
Same problem here. I have 14 Plesk Servers, yesterday dont run any Backup to 500 websites.
Please, create hotfix urgent!

 

[shopuser]

Hello, i have the same problem :

Unable to find base backup for creation of incremental one, the full backup will be created. Error: Failed to exec pmm-ras: Transport error: unable to list directory: Curl error: (28) Timeout was reached: Last FTP request: LIST Last FTP response: 200 Type set to A
Error:
Unable to create remote backup. Error: Unable to export backup: Transport error: Unable to create the directory 'ftps:// server.com/xxxxxxx.ch/': Curl error: (21) Quote command returned error: Last FTP request: MKD xxxx.ch Last FTP response: 550 xxxx.ch: Die Datei existiert bereits

 

[Will-NYESDigital]

Hi Guys

After reading the changelog for Update #2 this problem may have fixed our issue, please see the full statement from Plesk below:

• Scheduled backups can now be created if the backups owner locale was not defined (set to null). (PPP-46219)

 

[rik]

Hello, I have the same problem :

Warning:
Unable to find base backup for creation of incremental one, the full backup will be created. Error: Failed to exec pmm-ras: Transport error: unable to list directory: Curl error: (8) Weird server reply: Last FTP request: LIST Last FTP response: 226 Transfer complete
Error:
Unable to create remote backup. Error: Unable to export backup: Transport error: Unable to create the directory 'ftp://remotedomain.com//mydomain.com/': Curl error: (21) Quote command returned error: Last FTP request: MKD mydomain.com Last FTP response: 550 mydomain.com: File exists

Plesk Obsidian 18.0.21 Update #2.
Not fixed in 18.0.21 Update # 2.

 

[jradzuweit]

HiHo,

>> OS ‪Ubuntu 16.04.6 LTS‬
>> Product Plesk Obsidian
>> Version 18.0.21 Update #2

I have a similar error with the backup, first I get an error a that a directory can't be created

[2019-11-24 11:53:09.826|10924] INFO: Transport: Get file domains/jarf.de/.discovered/backup_info_1911241145/dumpresult_
[2019-11-24 11:53:09.826|10924] INFO: pmm-ras finished. Exit code: 0
[2019-11-24 11:53:09.830|9982] ERR [panel] Unable to create remote backup.
[2019-11-24 11:53:09.831|9982] ERR [panel] Unable to export backup: Transport error: Unable to create the directory 'ftp://backup.1blu.de//backup/jarf.de/': Curl error: (21) Quote command returned error: Last FTP request: MKD
jarf.de Last FTP response: 550 18295152 Kbytes used (1%) - authorized: 1048576000 Kb
[2019-11-24 11:53:10.110|10928] INFO: pmm-ras started : /opt/psa/admin/sbin/pmm-ras --delete-exported-dump --session-path=/opt/psa/PMM/sessions/2019-11-24-114259.660 --dump-storage=ftp://[email protected]//backup/jarf.d
e --dump-file-specification=backup_jarf.de_1911241145.tar --type=domain --guid=18ee2022-c95f-4774-9d70-91c68de9956f --name=jarf.de --debug --verbose
[2019-11-24 11:53:10.110|10928] INFO: Repository 'ftp://backup.1blu.de//backup/jarf.de': Initializing...

and later on

[2019-11-24 11:53:09.826|10924] INFO: Transport: Get file domains/jarf.de/.discovered/backup_info_1911241145/dumpresult_
[2019-11-24 11:53:09.826|10924] INFO: pmm-ras finished. Exit code: 0
[2019-11-24 11:53:09.830|9982] ERR [panel] Unable to create remote backup.
[2019-11-24 11:53:09.831|9982] ERR [panel] Unable to export backup: Transport error: Unable to create the directory 'ftp://backup.1blu.de//backup/jarf.de/': Curl error: (21) Quote command returned error: Last FTP request: MKD
jarf.de Last FTP response: 550 18295152 Kbytes used (1%) - authorized: 1048576000 Kb
[2019-11-24 11:53:10.110|10928] INFO: pmm-ras started : /opt/psa/admin/sbin/pmm-ras --delete-exported-dump --session-path=/opt/psa/PMM/sessions/2019-11-24-114259.660 --dump-storage=ftp://[email protected]//backup/jarf.d
e --dump-file-specification=backup_jarf.de_1911241145.tar --type=domain --guid=18ee2022-c95f-4774-9d70-91c68de9956f --name=jarf.de --debug --verbose
[2019-11-24 11:53:10.110|10928] INFO: Repository 'ftp://backup.1blu.de//backup/jarf.de': Initializing...

I have checked the availability of the FTP Server with two additional tools Filezilla and ncftp, and both are able to list the content. I also checked with

curl -v --ftp-pasv -u <backupuser> 'ftp://backup.1blu.de//backup/jarf.de/'

This works fine. So I currently fall back to store the backups locally, but the space will exceed fast!!!

A second server (different credentials) has the same problem

 

[Will-NYESDigital]

Hi all

After the update this problem has been fixed on my servers - over the weekend my backups have been done automatically

Thanks for your help to those in this thread it is greatly appreciated

 

[shopuser]

Hi,

sorry after the Plesk Obsidian 18.0.21 Update 3, i have the same problem :
---------------------------------------------------
Warning:
Unable to find base backup for creation of incremental one, the full backup will be created. Error: Failed to exec pmm-ras: Transport error: unable to list directory: Curl error: (28) Timeout was reached: Last FTP request: LIST Last FTP response: 200 Type set to A
Error:
Unable to create remote backup. Error: Unable to export backup: Transport error: Unable to create the directory 'ftps://backup...server.com/xxxx.ch/': Curl error: (21) Quote command returned error: Last FTP request: MKD xxxx.ch Last FTP response: 550 xxxx.ch: File exists

---------------------------------------------------
but directory exits

FTP Works with Filezilla, and i try with a other FTP Server, the Same

 

[sebgonzes]

Please, some news about this????

 

[shopuser]

Yesterday restore a backup from 19.11.19 with Plesk Obsidian v18.0.20_build1800191101.13 os_Ubuntu 16.04 and after then the backup works.
Then i try to install the new update from Plesk Obsidian 18.0.21 the same Problem !

 

[sebgonzes]

Please plesk team, need an URGENT solution to this... some clients have no backups since 5 days yet!

 

[IgorG]

Please try to apply this solution FTP backup fails: Cannot create a file when that file already exists

 

[sebgonzes]

Please try to apply this solution FTP backup fails: Cannot create a file when that file already exists

Thanks, this will be included in MU4? it will be great to not do it manually in every server...

 

[IgorG]

this will be included in MU4?

Yes, it is expected.

 

[rik]

Backup succeeded with 4 Plesk. Thank you.
solution: FTP backup fails: Cannot create a file when that file already exists

 

[jradzuweit]

Worked at least for one server, thanx @IgorG

 

[jradzuweit]

... and for the rest it worked too

 

[rik]

(JST/UTC+0900)
2019/12/04 03:48
It was overwritten by the update as follows, and the error came out again. Therefore, cuBackupAgent.php was replaced again.

[centos@ api-common]$ cd /usr/local/psa/admin/plib/api-common/

[centos@ api-common]$ ls -la cuBa*
-rw-r--r--. 1 root root 19538 Nov 29 07:34 cuBackupAgent.php
-rw-r--r--. 1 root root 19538 Nov 23 03:41 cuBackupAgent.php.backup
-rw-r--r--. 1 root root 8506 Nov 29 07:34 cuBackupEncrypt.php
-rw-r--r--. 1 root root 70810 Nov 29 07:34 cuBackupRestoreHelper.php

[centos@ api-common]$ cmp cuBackupAgent.php cuBackupAgent.php.backup

(Nothing is output. Same at binary.)

[centos@ api-common]$

 

[Cthierry]

Hello,

The same problem on last night's backup and I applied the temporary fix again. I hope that Plesk will find a final and stable solution quickly, it is annoying to have to monitor the backups of our subscriptions every day.

Well, I still have "Unable to back up protected dir passwords Error: Failed to create archive: Transport error: File or dir pd not exists" on some subscriptions but it's not too serious
Backup in Plesk finishes with warning: Unable to back up protected dir passwords Error: Failed to create archive: Transport error: File or dir pd not exists