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hmasterson
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Hi,
I have a customer with a dedicated server running Plesk 9.3.
The customer reports that while he's logged into Plesk, his sessions is being disconnected and he has to log in again, despite the session limit being 8 hours. So far, the problem is very intermittent and I have not been able to reproduce it from multiple computers on my end (but the customer reports that it happens from multiple computers on his end.) He's convinced it's a Plesk problem but I just don't see how it can be, or I'd be experiencing the behavior as well.
I suspect there has to be something on the client's end causing the session to disconnect/timeout but, I'm curious to know if anyone has any troubleshooting suggestions or can point me to some 'session' logs that user user logins and disconnects/logouts?
Thanks in advance.
Best,
I have a customer with a dedicated server running Plesk 9.3.
The customer reports that while he's logged into Plesk, his sessions is being disconnected and he has to log in again, despite the session limit being 8 hours. So far, the problem is very intermittent and I have not been able to reproduce it from multiple computers on my end (but the customer reports that it happens from multiple computers on his end.) He's convinced it's a Plesk problem but I just don't see how it can be, or I'd be experiencing the behavior as well.
I suspect there has to be something on the client's end causing the session to disconnect/timeout but, I'm curious to know if anyone has any troubleshooting suggestions or can point me to some 'session' logs that user user logins and disconnects/logouts?
Thanks in advance.
Best,
