plesk started, but not accessible on port 8443

[Metttiu]

During the upgrade to version 11.5, the installation fail and does not go forward.
The websites and email work, but plesk on port 8443 is not accessible. the installation log says:
INFO: ==> STEP 28: Checking the availability of Plesk Panel TCP ports...

INFO: Unable to connect to IP address 130.185.109.98 on Plesk Panel non-secure HTTP port 8880: Connection refused
INFO: Unable to connect to IP address 130.185.109.98 on Plesk Panel secure HTTPS port 8443: Connection refused
INFO: Unable to connect to IP address 2a01:4a0:2002:2177::2 on Plesk Panel non-secure HTTP port 8880: Connection refused
INFO: Unable to connect to IP address 2a01:4a0:2002:2177::2 on Plesk Panel secure HTTPS port 8443: Connection refused
WARNING: Unable to connect to some Plesk ports. Please see /root/parallels/PSA_11.5.30/examiners/plesk10_preupgrade_checker.log for details. Find the full list of the required open ports at http://kb.parallels.com/en/391 
INFO: Result: Warning

Anyone help me? thanks
OS is Ubuntu 12.04

 

[IgorG]

Do you have enabled firewall on this server? Try to disable it and run bootstrapper repair procedure.

 

[Metttiu]

thanks for your fast reply.
I've tryed various. the message of server is:

root@server6:~# /usr/local/psa/bootstrapper/pp11.0.9-bootstrapper/bootstrapper.sh repair
===> Preparing upgrade
-- Warning: Skipping the data of table mysql.event. Specify the --events option explicitly.
Stopping psa...                                                       done
psa is stopped
Stopping psa...                                                       done
-- Warning: Skipping the data of table mysql.event. Specify the --events option explicitly.
===> Cumulative database upgrade has been started
===> Upgrade completed.
The file /opt/psa/admin/sbin/httpdmng is part of Plesk distribution. It cannot be run outside of Plesk environment.
update-rc.d: warning: /etc/init.d/xinetd missing LSB information
update-rc.d: see <http://wiki.debian.org/LSBInitScripts>
 System start/stop links for /etc/init.d/xinetd already exist.
update-rc.d: warning: /etc/init.d/xinetd missing LSB information
update-rc.d: see <http://wiki.debian.org/LSBInitScripts>
 System start/stop links for /etc/init.d/xinetd already exist.
Module ssl already enabled
Module headers already enabled
ln: failed to create symbolic link `/var/named/run-root/etc/bind/rndc.conf': File exists
`/usr/lib/x86_64-linux-gnu/openssl-1.0.0/engines/libgost.so' -> `/var/named/run-root//usr/lib/x86_64-linux-gnu/openssl-1.0.0/engines/libgost.so'
update-rc.d: /etc/init.d/named: file does not exist
mknod: `/var/www/vhosts/chroot/dev/null': File exists
Module suexec already enabled
Module include already enabled
Module rewrite already enabled
Module userdir already enabled
===> Cumulative upgrade has been started
===> Upgrade completed.
Module dav already enabled
Considering dependency dav for dav_fs:
Module dav already enabled
Module dav_fs already enabled
Module auth_digest already enabled
Module authz_user already enabled
Module dav_lock already enabled
update-rc.d: warning: psa start runlevel arguments (2 3 4 5) do not match LSB Default-Start values (2 3 5)
 System start/stop links for /etc/init.d/psa already exist.
Stopping psa...                                                       done
Starting xinetd service...                                            done
Starting mysql service...                                             done
Starting bind9 service...                                             done
Starting postgresql service...                                        not installed
Starting psa-spamassassin service...                                  done
Plesk: Starting Mail Server... already started
Starting psa...                                                       done
Starting drwebd service...                                            failed

                             Congratulations!
        All stages of the upgrade were successful.
        psa is now running on your system.

I've stopped psa-firewall and psa-firewall-forward

 

[IgorG]

And what is result? Is it possible login to Plesk Panel now?

 

[Metttiu]

Plesk work
web sites works
mail work

but
plesk panel on 8443 port is not raggiungible
webmail services for virtual hosts are not raggiungible

 

[IgorG]

raggiungible? hmm...

What sort of output following command on Plesk server:

# lsof -i tcp:8443

 

[Metttiu]

never output:

root@server6:~# lsof -i tcp:8443
root@server6:~#

 

[Metttiu]

is not reachable...
excuse me for bad english

 

[Metttiu]

if I uninstall plesk and reinstall... lose file or configuration?

 

[IgorG]

never output:

root@server6:~# lsof -i tcp:8443
root@server6:~#

What sort of errors you have in /var/log/sw-cp-server/error_log after

# /etc/init.d/psa start

?

 

[lvalics]

Actually seems PLESK starting and I think it is, check if on your HTTPS not get the security certificate issue.
I tried https://130.185.109.98:8443/ and it work. It is your IP from first message.

 

[Eric Pretorious]

Do you have enabled firewall on this server?

+1.

Please show the status of iptables. e.g.,

[root@www ~]# /etc/init.d/iptables status
Table: filter
Chain INPUT (policy ACCEPT)
num  target     prot opt source               destination         

Chain FORWARD (policy ACCEPT)
num  target     prot opt source               destination         

Chain OUTPUT (policy ACCEPT)
num  target     prot opt source               destination

...or....

[root@www ~]# /sbin/iptables -L
Chain INPUT (policy ACCEPT)
target     prot opt source               destination         

Chain FORWARD (policy ACCEPT)
target     prot opt source               destination         

Chain OUTPUT (policy ACCEPT)
target     prot opt source               destination

 

[Eric Pretorious]

Actually seems PLESK starting and I think it is, check if on your HTTPS not get the security certificate issue.
I tried https://130.185.109.98:8443/ and it work. It is your IP from first message.

+1.

Works for me too using the 130.185.109.98 IP address or the go-web.net domain name.