Plesk Update Error 8.4 to 8.6

[christiankr]

What a day all my Plesk servers are broken and all websites are down ... great work with the update.

Please help see error below.

Autoinstaller 3.3.2 (build at 2008-07-10 09:22 svn rev. 0) started at (timezone EST) Wed Aug 6 08:58:55 2008
Command line args: /usr/local/psa/admin/bin/autoinstaller --enable-xml-output --source-type=plesk --target=/root/psa --select-release-id=PLESK_8_6_0 [email protected] --install-component=base --install-component=docs --install-component=api --install-component=pmm --install-component=psa-firewall --install-component=psa-fileserver --install-component=spamassassin --install-component=backup-ded

error: Failed dependencies:
psa = 8.4.0 is needed by (installed) psa-api-8.4.0-cos5.build84080425.19.noarch
ERROR: Unable to install the requested packages because of package dependency problems.
Warning! Not all packages were installed.
Please check if your system services are operable.
Please, contact product technical support.

Plesk autoinstaller.

 

[andypudmenzky]

Me also...

I also experienced this issue on my Debian box, but a reboot of the entire server seemed to fix it. That said, I have a few other issues with the server now (Horde not working on webmail.domain.com), AutoInstaller always saying its busy, etc... but at least they;re not really mission-critical.

Seems like they really stuffed up v8.6!!

 

[neph]

I have updated it, it says everything was okey, but I'm getting SQL errors.. All domains are pointed to ONE, whatever I try, I'm getting one site/domain..

In Plesk/Domains this error:

ERROR: PleskMainDBException
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MySQL query failed: Unknown column 'serial' in 'field list'

0: /usr/local/psa/admin/plib/common_func.php3:250
db_query(string 'select `id`,`name`,`displayName`,`email`,`status`,`type`,`ttl`,`ttl_unit`,`refresh`,`refresh_unit`,`retry`,`retry_unit`,`expire`,`expire_unit`,`minimum`,`minimum_unit`,`serial`,`serial_format` from dns_zone where `id`=3')
1: /usr/local/psa/admin/plib/class.Table.php:180
Table->select()
2: /usr/local/psa/admin/plib/dns/DNSZone.php:56
DNSZone->DNSZone(string '3')
3: /usr/local/psa/admin/plib/common_func.php3:2930
objectMaker(string 'DNSZone', string '3')
4: /usr/local/psa/admin/plib/dns/DNSManager.php:37
DNSManager::getDNSZone(string '3')
5: /usr/local/psa/admin/plib/class.Domain.php:682
Domain->getDNSZone()
6: /usr/local/psa/admin/plib/class.PhDomain.php:785
PhDomain->getWwwPrefix()
7: /usr/local/psa/admin/plib/class.DomainControlForm.php:240
DomainControlForm->assign(object of type BsDomain)
8: /usr/local/psa/admin/htdocs/domains/dom_ctrl.php3:149

Help pleasE!!??

 

[andypudmenzky]

In the big / long email report you get from your Plesk box, look closely for a line that says something like "You might want to run 'apt-get -f install' to correct these... (list of missing packages follows)".

Then at the end of the email it said: "ERROR: Unable to install packages because of package dependency problems.
Not all packages were installed. Please, contact product technical support."


I ran the aforementioned "apt-get -f install" (no quotes) command via an SSH session, and it fixed it. The issue with my box was that a dependancy was missing and the command-line way of installing it worked. Check your email "Failure report" for similar text and steps; don't just run the above command as it may not be the cause / fix for *your* particular issue, and running it may cause more damage.

Let me know how you go...