Plesk update hangs on patch28

[Jesse Fitzgerald]

I got an update error today when trying to update. I looks like it hangs when trying to install a patch. Any thoughts? Here is the tail end of the log. I've uploaded the complete install log as well. Running 12.5.30 Update #27 on Centos 6.6 Final. Thanks.

File downloading PSA_12.5.30/microupdates/MU27/common/admin/application/default/views/scripts/wordpress/list.phtml: completed.
File downloading PSA_12.5.30/microupdates/MU27/common/admin/htdocs/javascript/wordpress-popup-manager.js: completed.
File downloading PSA_12.5.30/microupdates/MU28/common/pleskbackup: 12%..20%..33%..42%..51%..60%..73%..81%..Error: Recv failure: Connection reset by peer, retry...
Error: Recv failure: Connection reset by peer, retry...
Error: Recv failure: Connection reset by peer, retry...

ERROR: error during prepare patch plesk-12.5.30~patch28
Failed to download the package https://autoinstall.plesk.com/PSA_12.5.30/microupdates/MU28/common/pleskbackup:
Recv failure: Connection reset by peer
Not all packages were installed.
Please try installing packages again later.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

 

[IgorG]

This looks like network issue. Try to apply solution from article https://kb.plesk.com/en/113175
I hope it will help.

 

[Jesse Fitzgerald]

Igor,

Thanks for the timely response. I did fix the problem, but I'm baffled. I applied all of the fixes outlined in https://kb.plesk.com/en/113175 to no avail, then I looked through my firewall logs for 68.232.34.73 (Its a Dell Sonicwall hardware device which is licensed and up to date) and found the the intrusion/prevention rules were preventing the connection. I disabled IPS temporarily and the update completed with no problems. Here are the messages from my firewall logs. This shows for each connection attempt when the IPS feature is turned on:

IPS Prevention Alert: INFO Obfuscated JavaScript Code 13, SID: 7629, Source 68.232.34.73, 80, X1
IPS Prevention Alert: ICMP Echo Reply, SID: 316&#44 Source 68.232.34.73, X1

I wonder what changed since the last update to trigger these?

--Jesse