Plesk Update problem

[shopuser]

I have a update Probleme in Linux

Can't process versions.inf3: Herunterladen des Pakets https://autoinstall.plesk.com/versions.inf3 fehlgeschlagen:
couldn't connect to host

in the firewall i have
ModSecurity
after switch off the firewall is the same.



in the Plesk panel.log i see a lot of this message:

[2016-02-15 15:56:17] ERR [panel] [56c1e7117b3cf] Result of interface implementation call: failure: Method arguments cannot be decoded



i see this process:

ps auxffww | grep autoinstaller
root 22145 0.0 0.0 8812 780 pts/3 S+ 07:51 0:00 \_ gre p --color=auto autoinstaller
root 21927 0.0 0.0 66488 8316 ? S 07:46 0:00 /opt/psa/admin/ bin/autoinstaller --service-mode --enable-xml-output --ssl-cert /opt/psa/admin/c onf/httpsd.pem --branch release,stable --web-interface --with-ssl --disable-brow ser
root 21928 0.0 0.0 52516 2708 ? S 07:46 0:00 \_ /opt/psa/ad min/bin/autoinstaller --service-mode --enable-xml-output --ssl-cert /opt/psa/adm in/conf/httpsd.pem --branch release,stable --web-interface --with-ssl --disable- browser

can i close this ?

 

[IgorG]

Are you sure that hostname autoinstaller.plesk.com is resolvable and port 80 is accessible from your server? Have you checked it?

 

[shopuser]

i mean yes, i checkesd this in the firewall and in fai2ban ( the ip adress 93.184.221.133 from autoinstaller.plesk.com ).

but 3 day earlier the update works.


i try to download a file per SSH:

root@server: wget autoinstall.plesk.com/PSA_12.5.30/ami_linux_utils.zip
--2016-02-18 10:11:00-- https://autoinstall.plesk.com/PSA_12.5.30/ami_linux_utils.zip
Resolving autoinstall.plesk.com (autoinstall.plesk.com)... 93.184.221.133
Connecting to autoinstall.plesk.com (autoinstall.plesk.com)|93.184.221.133|:80... failed: Connection timed out.
Retrying.


and the port 80 is blocked.
but the sam is when i switch off the firewall temporary.

where is the port 80 blocked?

 

[IgorG]

where is the port 80 blocked?

Check your network infrastructure, ask assistance of your system administrators at least.

 

[shopuser]

Ok thanks, now i ask the hosting company.