• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Issue Plesk Upgrade to 17.8.11 failed - Access Denied

K

Khairul

New Pleskian
Hi

I am running Plesk Onyx Version 17.5.3 Update #68 and planning to upgrade 17.8.11. Follow the guideline looks very straight forward but from my site it show access denied. I am looking what kind of files need to be allow..

System checking...
Access is denied.

Plesk pre-upgrade checking...
Access is denied.

Need help..

Thanks..
 

Attachments

  • Access Denied.png
    Access Denied.png
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Perhaps, antivirus software is blocking access to Plesk files/services during an update/upgrade.
  1. Uninstall the antivirus software.

  2. Rerun Plesk update/upgrade from Plesk > Tools and Settings > Updates and Upgrades or via a command-line interface:

    plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
 
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