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Plesk wont load after upgrade to 9.3

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by MichaelO, Apr 12, 2010.

  1. MichaelO

    MichaelO Guest

    0
     
    Hi,

    Im a moderate user, but by no means an expert at this stuff, i run my own server, mostly for my business website, which i "maintain" myself. Any help here would be appriciated but excuse my ignorance in certain things.

    Basically, I tried to update Plesk to 9.3 and numerous components through the web interface, after about 20min I got an email stated the update was completed, In which I tried to log into my Plesk Panel, but alas I received a HTTP 500 error on my plesk port :)8443, im guessing thats a standard port) and also none of my subdomains would work, i logged in via SSH and ran the parrallels updater, which seemed to go through successfully.

    Once I ran the Parrallels updater, my sub domains started working again, thank god. but could still not get into Plesk Panel, I then attempted to restart the service and reboot the whole server, after both instances I still did not have access to the Panel.

    I have since had a read through some of the topics scattered around here and through google for advise on the issue, with not alot of luck, I ran a few commands mentioned, including to

    # mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa -e"select * from misc where param='version'"

    # cat /usr/local/psa/version

    # rpm -q psa

    To confirm my version which came back with

    +---------+------+
    | param | val |
    +---------+------+
    | version | 0930 |
    +---------+------+
    9.3.0 CentOS 5 93091230.07
    psa-9.3.0-cos5.build93091230.07

    all which seem correct.

    I than ran

    # /usr/bin/sw-engine-cgi -c /usr/local/psa/admin/conf/php.ini -d auto_prepend_file=auth.php3 -u psaadm

    to confirm Plesk was working and received the following

    PHP Notice: Undefined index: REQUEST_URI in /usr/local/psa/admin/auto_prepend/auth.php3 on line 30
    PHP Notice: Undefined index: REQUEST_URI in /usr/local/psa/admin/auto_prepend/auth.php3 on line 212
    PHP Notice: Undefined index: SERVER_NAME in /usr/local/psa/admin/plib/common_func.php3 on line 1304
    PHP Notice: Undefined index: SERVER_PORT in /usr/local/psa/admin/plib/common_func.php3 on line 1309
    Expires: Fri, 28 May 1999 00:00:00 GMT
    Last-Modified: Mon, 12 Apr 2010 23:55:15 GMT
    Cache-Control: no-store, no-cache, must-revalidate
    Cache-Control: post-check=0, pre-check=0
    Pragma: no-cache
    P3P: CP="NON COR CURa ADMa OUR NOR UNI COM NAV STA"
    Content-type: text/html


    <html><head><title></title>
    <script language="javascript" type="text/javascript" src="/javascript/common.js?plesk_version=psa-9.3.0-93091230.07"/></script>
    <script language="javascript" type="text/javascript" src="/javascript/prototype.js?plesk_version=psa-9.3.0-93091230.07"></script>
    <script>
    var opt_no_frames = false;
    var opt_integrated_mode = false;
    </script>

    </head><body onLoad=";top.location='/login.php3?window_id=&amp;requested_url=http%3A%2F%2F';"></body></html><!--______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________IE error page size limitation______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________-->


    This is where im stuck, I could keep looking around on forums and tryng random things people reccomend, but I am really afraid of breaking it furthur, just wondering if anyone can assist me in getting access back to my Plesk Panel.

    Thanks
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Did you tried to restart psa service and check /var/log/sw-cp-server/error_log ?
     
  3. MichaelO

    MichaelO Guest

    0
     
    When I try and restart Plesk, I receive the following

    Starting xinetd service... done
    Starting named service... done
    Starting mysqld service... done
    Starting postgresql service... done
    Starting psa-spamassassin service... done
    Plesk: Starting Mail Server... already started
    Starting mail handlers tmpfs storage
    Starting Plesk... packagemng: Unable to create 'dirty' flag (/usr/local/psa/tmp/components_dirty_flag): No such file or directory
    System error 2: No such file or directory
    packagemng: Unable to create 'dirty' flag (/usr/local/psa/tmp/components_dirty_flag): No such file or directory
    System error 2: No such file or directory
    done
    Starting drwebd service... failed
     
  4. IgorG

    IgorG Forums Analyst Staff Member

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    Check that you have correct permissions:

     
  5. MichaelO

    MichaelO Guest

    0
     
    Well there we have it, just needed a nudge in the right direction.

    I had forgotten that amonst one of the threads i read, someone said delete the tmp folder, this at the time seemed like a good idea as I concidered it might have the update files in it that may have been corrupted and I deleted it, but when you asked me to checked the permissions, it said the directory didnt exist, I recreated it, set the right permissions and BINGO Plesk is back in full swing.

    Thanks alot for your help, really appriciate it.
     
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