PLESK won't load backup administrator

[PCpractico.es]

We have an issue with Plesk 12.5.30 on Centos 6.5

When i try to open "tools / Backup administrator", this still loading...





After a while , it displays a 501 error "Time Out".

Please we need help to solve this issue. Thx!.

 

[IgorG]

Any related errors in /var/log/sw-cp-server/error_log ?
Have you tried restart psa service?

 

[PCpractico.es]

Any related errors in /var/log/sw-cp-server/error_log ?
Have you tried restart psa service?

Hi again,

Yes, i restarted the psa.

And i can see this in error_log:

6910#0: *12727 upstream timed out (110: Connection timed out) while reading response header from upstream, client: **.**.***.***, server: , request: "GET /admin/backup/list HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock", host: "**.**.***.***:****", referrer: "https://**.**.***.***:****/admin/server/tools"

(MASKED IP ADDRESS)

 

[IgorG]

Try following fix:

# rm -rf /var/lock/lmlib/container_locks
# rm -f /usr/local/psa/var/cache/*
# service sw-engine restart

 

[PCpractico.es]

I tryed it, but nothing. thx.

The showed error is:
nginx 504 error: Connection timed out

 

[IgorG]

I tryed it, but nothing. thx.

Contact Plesk Support Team in this case https://cscontact.plesk.com/form/32/?Product=Plesk