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pleskbackup Errors

Discussion in 'Plesk for Linux - 8.x and Older' started by PopaRob, Jul 6, 2010.

  1. PopaRob

    PopaRob Guest

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    pleskbackup returns the following errors. What do the errors mean and what is the procedure for fixing the errors?

    # ./pleskbackup all /root/psa
    03:23:47 ERROR Error: makeSysUser: sys user #443 is not found
    System error: crontabmng syntax error
    03:23:47 ERROR Error: makeSysUser: sys user #443 is not found
    Runtime error: 'undef' value passed to XmlNode::addAttribute for 'name' at /usr/local/psa/PMM/agents/shared/XmlNode.pm line 75.
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    The issue with the failed backup is caused by the missing user with id=443 in the table sys_users in Plesk database. Still this user (with id=443) exists in other tables, web_users, for example.
    So, correction of database is required. Contact support team if you cant fix it by yourself.
     
  3. PopaRob

    PopaRob Guest

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    How to temporarily disable client changes during backup

    Thank you for the prompt and accurate response to the first thread. I found sys_user_id 443 in the Web_users table and deleted the record. This fixed the first error.

    Now there is a new error:

    [root@s66112 root]# /usr/local/psa/bin/pleskbackup all /root/psa/pleskdump
    /bin/tar: ./access_log: file changed as we read it
    /bin/tar: Error exit delayed from previous errors

    I remember seeing instructions about how to prevent clients from making changes in Plesk (during the backup process), but I am not finding the instructions now. How do you recommend doing this? or, Where are the instructions?
     
  4. IgorG

    IgorG Forums Analyst Staff Member

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    You can just suspend it before backup creation.
     
  5. PopaRob

    PopaRob Guest

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    Suspend = Deactivate

    After searching through Plesk manuals, I finally figured out that "suspend" is another word for "deactivate" in the Plesk panel.

    I could not find the word "suspend" in either of these documents.
    http://download1.swsoft.com/Plesk/Plesk8.6/Doc/en-US/plesk-8.6-unix-backup-restore-guide.pdf
    http://download1.swsoft.com/Plesk/Plesk8.6/Doc/en-US/plesk-8.6-unix-installation-guide.pdf

    I finally understood "it" by reading the administrator's guide.
    http://download1.parallels.com/Ples...plesk-8.6-unix-administrators-guide/24861.htm

    Of course, it makes perfect sense now that I know what "it" is, but would have saved a lot of searching if your response was consistent with the Plesk panel syntax. For example: "Deactivate the clients through the Plesk panel."

    Thanks for the help. I do appreciate it!
     
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