pleskbackup Errors

[PopaRob]

pleskbackup returns the following errors. What do the errors mean and what is the procedure for fixing the errors?

# ./pleskbackup all /root/psa
03:23:47 ERROR Error: makeSysUser: sys user #443 is not found
System error: crontabmng syntax error
03:23:47 ERROR Error: makeSysUser: sys user #443 is not found
Runtime error: 'undef' value passed to XmlNode::addAttribute for 'name' at /usr/local/psa/PMM/agents/shared/XmlNode.pm line 75.

 

[IgorG]

The issue with the failed backup is caused by the missing user with id=443 in the table sys_users in Plesk database. Still this user (with id=443) exists in other tables, web_users, for example.
So, correction of database is required. Contact support team if you cant fix it by yourself.

 

[PopaRob]

How to temporarily disable client changes during backup

Thank you for the prompt and accurate response to the first thread. I found sys_user_id 443 in the Web_users table and deleted the record. This fixed the first error.

Now there is a new error:

[root@s66112 root]# /usr/local/psa/bin/pleskbackup all /root/psa/pleskdump
/bin/tar: ./access_log: file changed as we read it
/bin/tar: Error exit delayed from previous errors

I remember seeing instructions about how to prevent clients from making changes in Plesk (during the backup process), but I am not finding the instructions now. How do you recommend doing this? or, Where are the instructions?

 

[IgorG]

You can just suspend it before backup creation.

 

[PopaRob]

Suspend = Deactivate

After searching through Plesk manuals, I finally figured out that "suspend" is another word for "deactivate" in the Plesk panel.

I could not find the word "suspend" in either of these documents.
http://download1.swsoft.com/Plesk/Plesk8.6/Doc/en-US/plesk-8.6-unix-backup-restore-guide.pdf
http://download1.swsoft.com/Plesk/Plesk8.6/Doc/en-US/plesk-8.6-unix-installation-guide.pdf

I finally understood "it" by reading the administrator's guide.
http://download1.parallels.com/Ples...plesk-8.6-unix-administrators-guide/24861.htm

Of course, it makes perfect sense now that I know what "it" is, but would have saved a lot of searching if your response was consistent with the Plesk panel syntax. For example: "Deactivate the clients through the Plesk panel."

Thanks for the help. I do appreciate it!