• The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

pleskbackup Errors

P

PopaRob

Guest
pleskbackup returns the following errors. What do the errors mean and what is the procedure for fixing the errors?

# ./pleskbackup all /root/psa
03:23:47 ERROR Error: makeSysUser: sys user #443 is not found
System error: crontabmng syntax error
03:23:47 ERROR Error: makeSysUser: sys user #443 is not found
Runtime error: 'undef' value passed to XmlNode::addAttribute for 'name' at /usr/local/psa/PMM/agents/shared/XmlNode.pm line 75.
 
The issue with the failed backup is caused by the missing user with id=443 in the table sys_users in Plesk database. Still this user (with id=443) exists in other tables, web_users, for example.
So, correction of database is required. Contact support team if you cant fix it by yourself.
 
How to temporarily disable client changes during backup

Thank you for the prompt and accurate response to the first thread. I found sys_user_id 443 in the Web_users table and deleted the record. This fixed the first error.

Now there is a new error:

[root@s66112 root]# /usr/local/psa/bin/pleskbackup all /root/psa/pleskdump
/bin/tar: ./access_log: file changed as we read it
/bin/tar: Error exit delayed from previous errors

I remember seeing instructions about how to prevent clients from making changes in Plesk (during the backup process), but I am not finding the instructions now. How do you recommend doing this? or, Where are the instructions?
 
Suspend = Deactivate

After searching through Plesk manuals, I finally figured out that "suspend" is another word for "deactivate" in the Plesk panel.

I could not find the word "suspend" in either of these documents.
http://download1.swsoft.com/Plesk/Plesk8.6/Doc/en-US/plesk-8.6-unix-backup-restore-guide.pdf
http://download1.swsoft.com/Plesk/Plesk8.6/Doc/en-US/plesk-8.6-unix-installation-guide.pdf

I finally understood "it" by reading the administrator's guide.
http://download1.parallels.com/Ples...plesk-8.6-unix-administrators-guide/24861.htm

Of course, it makes perfect sense now that I know what "it" is, but would have saved a lot of searching if your response was consistent with the Plesk panel syntax. For example: "Deactivate the clients through the Plesk panel."

Thanks for the help. I do appreciate it!
 
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