PleskFataException… unable to connect to database

[Bernhard]

Hello *,

we are using a V-Server (Ubuntu Linux) with Plesk 12.x and MySQL database.

After a DB access incident we changed the DB admin password… since this moment Plesk isn't working, it shows the message:

ERROR: PleskFatalException: Unable to connect to database: saved admin password is incorrect. (auth.php:149).

With cat /etc/psa/.psa.shadow we got the old password back, stopped the DB, restarted MySQL in safe mode with mysqld_safe --skip-grant-tables & …. but we can't log on to the DB with mysql -uadmin.

At this point we are a bit lost, now.

Is there any idea how we can set the Plesk password to the initial value?

Any advice is highly welcome,
thanks in advance

Bernhard

 

[IgorG]

There a bunch of related KB articles about this issue. Have you tried to use KB search for phrase "saved admin password is incorrect" for instance?