Postfix passwd_db_key not found

[karadayi]

Hi,

After my update to Plesk 12 I have some troubles with Emails. For the moment the Error is that the passwd_db_key is not found.

That folder does not exist
/var/lib/plesk/mail/auth/

The result of the "mchk"
# /usr/local/psa/admin/sbin/mchk
==> Checking for: mailsrv_conf_init... ok
==> Checking for: mail_handlers_init... ok
==> Checking for: mailsrv_entities_dump... ok
==> Checking for: mail_admin_aliases... ok
==> Checking for: mail_auth_dump... ok
==> Checking for: mailman_lists_dump... ok
==> Checking for: mail_kav8_restore... ok
==> Checking for: mail_responder_restore... ok
==> Checking for: mail_imap_restore... ok
==> Checking for: mail_spam_restore... ok
==> Checking for: mail_grey_restore... ok
==> Checking for: mail_mailbox_restore... ok
==> Checking for: mail_spf_restore... ok
==> Checking for: mail_dk_restore... ok
==> Checking for: mail_drweb_restore... not found, skipped
==> Checking for: mail_outgoing_restore... ok
==> Checking for: mail_transport_restore... ok

Error log
May 27 03:26:24 plesk_saslauthd[9942]: Can't read encryption key from '/var/spool/postfix/plesk/passwd_db_key': No such file or directory (2)
May 27 03:26:24 plesk_saslauthd[9942]: Failed to initialize encryption cipher 'AES-256-CBCKCS' with key '/var/spool/postfix/plesk/passwd_db_key'
May 27 03:26:24 plesk_saslauthd[9942]: Failed to initialize password cipher context
May 27 03:26:24 plesk_saslauthd[9942]: Invalid mail address 'office@'

I checked this Fix (http://kb.odin.com/en/117622) but I cant solve it with it.

In the Mail Log I get this Warning too
May 27 10:50:03 plesk_saslauthd[21694]: activity on 0 channel(s)
May 27 10:50:03 plesk_saslauthd[21694]: select timeout, exiting
May 27 10:50:03 plesk_saslauthd[21694]: Failed to correctly destroy encryption cipher 'AES-256-CBCKCS'. A programming error?

 

[IgorG]

Do you have file /var/spool/postfix/plesk/passwd_db_key now? Try to remove it and run command from KB article again. After that run mchk --with-spam

 

[karadayi]

Yes I have it at /var/spool/postfix/plesk. Will remove it and report you.

 

[karadayi]

Done

/var/lib/plesk/mail/auth/ Folder still does not exist and not passwd_db_key
A new File passwd_db_key is created inside the folder /var/spool/postfix/plesk

Result
/usr/local/psa/admin/sbin/mchk --with-spam
==> Checking for: mailsrv_conf_init... ok
==> Checking for: mail_handlers_init... ok
==> Checking for: mailsrv_entities_dump... ok
==> Checking for: mail_admin_aliases... ok
==> Checking for: mail_auth_dump... ok
==> Checking for: mailman_lists_dump... ok
==> Checking for: mail_kav8_restore... ok
==> Checking for: mail_responder_restore... ok
==> Checking for: mail_imap_restore... ok
==> Checking for: mail_spam_restore... ok
==> Checking for: mail_grey_restore... ok
==> Checking for: mail_mailbox_restore... ok
==> Checking for: mail_spf_restore... ok
==> Checking for: mail_dk_restore... ok
==> Checking for: mail_drweb_restore... not found, skipped
==> Checking for: mail_outgoing_restore... ok
==> Checking for: mail_transport_restore... ok

 

[karadayi]

What permissions should the File and Folder of passwd_db_key have?

 

[IgorG]

# stat /var/spool/postfix/plesk/passwd_db_key
File: `/var/spool/postfix/plesk/passwd_db_key'
Size: 32 Blocks: 8 IO Block: 4096 regular file
Device: 87h/135d Inode: 35458966 Links: 1
Access: (0440/-r--r-----) Uid: ( 89/ postfix) Gid: ( 0/ root)

# stat /var/spool/postfix/plesk
File: `/var/spool/postfix/plesk'
Size: 4096 Blocks: 8 IO Block: 4096 directory
Device: 87h/135d Inode: 35458950 Links: 2
Access: (0770/drwxrwx---) Uid: ( 89/ postfix) Gid: ( 89/ postfix)

 

[karadayi]

Quite interesting all is done but still same Errors

May 27 11:41:18 plesk_saslauthd[25242]: Can't read encryption key from '/var/spool/postfix/plesk/passwd_db_key': No such file or directory (2)
May 27 11:41:18 plesk_saslauthd[25242]: Failed to initialize encryption cipher 'AES-256-CBCKCS' with key '/var/spool/postfix/plesk/passwd_db_key'
May 27 11:41:18 plesk_saslauthd[25242]: Failed to initialize password cipher context
May 27 11:41:18 plesk_saslauthd[25242]: Unable to open database(readonly) /var/spool/postfix/plesk/passwd.db: unable to open database file

 

[IgorG]

Which command from KB article you ran and what was its output? Try to enable debug mode (find corresponding KB article) and try to troubleshoot it with logs.

 

[karadayi]

I am trying this KB article http://kb.odin.com/en/117622

ls -la /var/spool/postfix/plesk/passwd_db_key
-r--r----- 1 postfix root 32 Mai 27 11:49 /var/spool/postfix/plesk/passwd_db_key

I am running this command and there is no output
/usr/lib/plesk-9.0/remote_mail_restore/mail_auth_dump

And trying to verify that folder permissions in the tree /var/lib/plesk/mail/auth/ are readable but I dont have the Folder "auth" inside /var/lib/plesk/mail/

Log of /var/log/mail.err
May 27 11:41:18 plesk_saslauthd[25242]: Can't read encryption key from '/var/spool/postfix/plesk/passwd_db_key': No such file or directory (2)
May 27 11:41:18 plesk_saslauthd[25242]: Failed to initialize encryption cipher 'AES-256-CBCKCS' with key '/var/spool/postfix/plesk/passwd_db_key'
May 27 11:41:18 plesk_saslauthd[25242]: Failed to initialize password cipher context
May 27 11:41:18 plesk_saslauthd[25242]: Unable to open database(readonly) /var/spool/postfix/plesk/passwd.db: unable to open database file

 

[karadayi]

No ideas? Cant access Mails