[PPP-18396] Backup error, when hosting type is set to forwarding

[PHornburg]

When setting the hosting type to "forwarding" and then create a backup the error will be:
backup_restore_helper utility returned incorrect result. Web settings, composer instances, scheduled tasks and database users have not been dumped. Please, contact your service provider
Switching back the hosting type to "web hosting" and then create a backup everything is fine.

OS‪ Ubuntu 14.04.3 LTS
‬Plesk version 12.5.30 Update #8, last updated at Oct 29, 2015 04:51 AM

 

[Bitpalast]

Same issue here. Seems to be a bug, because it was introduced with the latest update. Before everything went fine.

 

[vkolotov]

Yes, looks like bug in product. Bug is reported (PPP-18396).
Thank you for your attention.

 

[Tklaversma]

In addition to forwards that don't work, this also applies to domains without hosting (for example, domains used for only mail).

 

[vkolotov]

Hello. Problem is fixed in Update #10. It will be available on Monday.

 

[Elompenta]

nice to hear thanks you!

 

[Ricardo1234]

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="warnings" log-location="/usr/local/psa/PMM/sessions/2015-11-26-011303.221/migration.result">
<object name="server" type="server">
<message id="f0ec486c-18ee-44fc-8984-fb1c3ae9d76b" severity="warning" code="UtilityError">
<description>backup_restore_helper utility returned incorrect result. Web settings, scheduled tasks have not been dumped. Please, contact your service provider</description>
</message>
</object>
</execution-result>

Issue still outstading. Running Plesk 12.5.30 Update #12. Centos 6.7. Not forwarding domains. (just 2 simple plain stright forward domains)

 

[icetear]

confirmed. Issue still not solved with Update #13.

 

[Elompenta]

In my current environment (12.5.30 Update #13) i cant reproduce this bug.

 

[Nazmi_Aytekin]

Hello,

happy forums

Plesk Onyx Version 17.0.17 Update #9

I get the following error message on:

Backup Manager
Warning: server "server"
backup_restore_helper utility returned incorrect result. Extension with ID 5 cannot be backuped. Please, contact your service provider

thank you for your help.

 

[Sergey Prohorov]

Hello, Nazmi_Aytekin.
Could you please post output of the following command '/usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/sbin/backup_restore_helper --backup-extension 5 -object-type server'

 

[CGI1979]

I have the same problem with Onyx 17.0.17 Update #12 on a Debian 8.6:

[root@shared2]:~$ /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/sbin/backup_restore_helper --backup-extension 6 -object-type server

PHP Warning: ZipArchive::close(): Read error: Is a directory; File: /opt/psa/admin/plib/Extension/Driver.php, Line: 270

Error occured while sending feedback. HTTP code returned: 502
Error occured while sending feedback. HTTP code returned: 502
Unable to write destination file.

 

[kamtec1]

Hello,

happy forums

Plesk Onyx Version 17.0.17 Update #9

I get the following error message on:

Backup Manager
Warning: server "server"
backup_restore_helper utility returned incorrect result. Extension with ID 5 cannot be backuped. Please, contact your service provider

thank you for your help.

Hi,

Plesk confirmed bug : PPPM-5480

In my case there was a problem with ext. 12 (backup_restore_helper utility returned incorrect result. Extension with ID 12 cannot be backuped. Please, contact your service provider)

 

[Nazmi_Aytekin]

Hello, Nazmi_Aytekin.
Could you please post output of the following command '/usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/sbin/backup_restore_helper --backup-extension 5 -object-type server'

/usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/sb in/backup_restore_helper --backup-extension 5 -object-type server
PHP Warning: ZipArchive::close(): Read error: Is a directory; File: /usr/local/p sa/admin/plib/Extension/Driver.php, Line: 270

Error occured while sending feedback. HTTP code returned: 502
Error occured while sending feedback. HTTP code returned: 502
Unable to write destination file.