User name: Werner99
TITLE
DKIM/DMARC issue
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
debian 9.11, plesk Version 18.0.23 Update #1
PROBLEM DESCRIPTION
DKIM spam protection setting is missing under Tools & Settings > Mail Server Settings
when i try to enable DMARC i get the following Error message
"Unable to change settings for DMARC. To enable this option, please switch on DKIM and SPF spam protection."
according to mail-tester.com DKIM is enabled and working SPF spam protection is also turned on
under Start > Abonnements > domain.com > Websites & Domains under E-Mail and then E-Mail Settings there is no option to enable to use DKIM for the specific domain which was there before the 18.0.23 Update
STEPS TO REPRODUCE
Goto Tools & Settings > Mail Server Settings and click on "Enable DMARC to check incoming mail" hit save
ACTUAL RESULT
Unable to change settings for DMARC. To enable this option, please switch on DKIM and SPF spam protection.
EXPECTED RESULT
DMARC should be activated and working
ANY ADDITIONAL INFORMATION
YOUR EXPECTATIONS FROM PLESK SERVICE TEAM
Confirm bug
TITLE
DKIM/DMARC issue
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
debian 9.11, plesk Version 18.0.23 Update #1
PROBLEM DESCRIPTION
DKIM spam protection setting is missing under Tools & Settings > Mail Server Settings
when i try to enable DMARC i get the following Error message
"Unable to change settings for DMARC. To enable this option, please switch on DKIM and SPF spam protection."
according to mail-tester.com DKIM is enabled and working SPF spam protection is also turned on
-0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid
This rule is automatically applied if your email contains a DKIM signature but other positive rules will also be added if your DKIM signature is valid. See immediately below.0.1 DKIM_VALID Message has at least one valid DKIM or DK signature
Wunderbar! Ihre Signatur ist gültig.0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain
Großartig! Ihre Signatur ist gültig und sie kommt von der Domain0.1 DKIM_VALID_EF Message has a valid DKIM or DK signature from envelope-from domain
0.001 SPF_PASS SPF: sender matches SPF record
Wunderbar! Ihr SPF-Eintrag ist gültig.
under Start > Abonnements > domain.com > Websites & Domains under E-Mail and then E-Mail Settings there is no option to enable to use DKIM for the specific domain which was there before the 18.0.23 Update
STEPS TO REPRODUCE
Goto Tools & Settings > Mail Server Settings and click on "Enable DMARC to check incoming mail" hit save
ACTUAL RESULT
Unable to change settings for DMARC. To enable this option, please switch on DKIM and SPF spam protection.
EXPECTED RESULT
DMARC should be activated and working
ANY ADDITIONAL INFORMATION
YOUR EXPECTATIONS FROM PLESK SERVICE TEAM
Confirm bug