This KB article should help - https://support.plesk.com/hc/en-us/articles/115000066305Hello I have the same Problem like OSG. I also have a server with Ubuntu 14.04.5 LTS (Plesk Version 12.5.30 Update #60).
I can also connect to "telnet ka.plesk.com 5224" like OSG. Automatic key update doesn't work, manually it does work.
panel.log:
[2017-03-10 06:25:06] ERR [panel] KeyUpdate Result code: 2 Network failure
[2017-03-10 06:25:06] ERR [panel] KeyUpdate Result desc: Not valid XML. no element found
So could HSG solve it or does anyone know hot to solve this bug?
Hi Igor, I followed the instruction of this article, but this didn't help. I removed the registry and logged out and in again, but yesterday the monthly key update failed again.This KB article should help - License was not automatically updated: KeyUpdate Result code: 2 Network failure
plesk bin license --retrieve
plesk bin license --help
Well. your license might be inoperable/destroyed/malformed and with the "retrieve" command for example, you are able to get a new *.xml file.How can the plesk license utility help in that case?
Hi neo2012,
Well. your license might be inoperable/destroyed/malformed and with the "retrieve" command for example, you are able to get a new *.xml file.
It could help as well to "activate" the license again with the provided activation code that you got from your hosting provider, or where ever you purchased the license from.
the "renew"/"update" - process is indeed something different than the "retrieve" - command, yes.Does the automatic update process something other than the manual process (clicking on the link)?