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Issue [PPPM-7412] Cannot backup domain - No objects dumped because of errors

Discussion in 'Plesk Onyx for Windows' started by DylanJ, Nov 30, 2017.

  1. DylanJ

    DylanJ New Pleskian

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    I've set up a new Windows 2012 VPS. It came pre-installed with Plesk 11.5 so I ran the upgrade wizard for Onyx 17.5.3 and all looked ok. However, the backup functionality for websites does not work. I keep receiving the following errors:

    Error: server "server"
    No objects dumped because of errors
    Warning: server "server"
    Cannot backup domain 'domain.com' '[Method not found: 'System.String psadumpagent.CommonEnv.GetTempDirName()'.]'

    How can I resolve this? I have tried to repair Plesk using the repair utility Plesk Repair Utility but this doesn't appear to work.
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Yes, it is known bug PPPM-7412 which will be fixed in one of Plesk updates.
    I would suggest you contact Plesk Support Team, they will apply temp custom fix for your server if it is critical for you.
     
  3. DylanJ

    DylanJ New Pleskian

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    According to the changelog PPPM-7412 has been fixed but the problem persists for me on the latest version so this must be a different issue.
     
  4. IgorG

    IgorG Forums Analyst Staff Member

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    In this case I can only recommend creating a request to support team to do the in-depth investigation to find the reason and to fix it. Please create a ticket to support at Plesk Help Center
     
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