Forwarded to devs [PPPM-8155] Error: FTP host resolve error after Updating to Plesk 17.8.11

[Daniel Volz]

TITLE:

Error: FTP host resolve error after Updating to Plesk 17.8.11​

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE:

Plesk Onyx 17.8.11​

PROBLEM DESCRIPTION:

Hi @AlL,

After updating to the current version, access to the backup manager is no longer possible.
The backup manager was configured to auto-backup to an external FTP repository.

Open the URL https://yourDomain.com:8443/admin/backup fails with the error message: Error: FTP host resolve error.

It´s not possible to see the List of Backups.
The scheduled backup continues to work and the files are still stored on the FTP.

Grettings, Daniel​

STEPS TO REPRODUCE:

1. Configure a automatic Backup
2. Update to Plesk 17.8.11​

ACTUAL RESULT:

Message: Error: FTP host resolve error after trying to access:
https://yourDomain.com:8443/admin/backup​

EXPECTED RESULT:

List of all created backups​

ANY ADDITIONAL INFORMATION:

​

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM:

Help with sorting out​

 

[Sergey Prohorov]

Hello. Thank you for the report. The issue will be fixed in one of the nearest updates. As a workaround you could try to go by the following link https://yourDomain:8443/admin/backup/ftp-settings/ and uncheck 'Use FTP storage '

 

[Daniel Volz]

Hello. Thank you for the report. The issue will be fixed in one of the nearest updates. As a workaround you could try to go by the following link https://yourDomain:8443/admin/backup/ftp-settings/ and uncheck 'Use FTP storage '

Thanks for your reply.
Even when i disable the Setting and click on save, i get the same message.
The Setting was saved, but Plesk redirects me to the Plesk Overview (and shows the Errormessage) instead of the List of Backups.

---------------

Danke für Deine Rückmeldung.
Ich kann die Einstellung speichern und Plesk akzeptiert diese auch, allerdings wird mir zeitgleich zur Erfolgsmeldung die besagte Fehlermeldung angezeigt und ich werde auf die Startseite weitergleitet.

Grüße / Greetings

Daniel

 

[Sergey Prohorov]

Could you try to remove this file /usr/local/psa/PMM/tasks/tasks.db? It contains a list of completed backup tasks.

 

[Daniel Volz]

Could you try to remove this file /usr/local/psa/PMM/tasks/tasks.db? It contains a list of completed backup tasks.

Hello Sergey,

Thanks for your Message.
The Problem was fixed with Update 3 of Plesk Version 17.8.11.

Greetings, Daniel