Resolved [PPS-7541] I can't login to Plesk panel

[ryuseei]

Server operating system version

Windows

Plesk version and microupdate number

Plesk Obsidian v18.0.47

I get this error when I want to login to Plesk panel.



Error Link: https://S erverprovider.net/modules/google-authenticator/index.php/index/auth?return=/cp/license/

https://s erverprovider.net/cp/license/

How do I renew the license if it's a license issue? I can't login to the panel. I need to enter a google authenticator code, but before that page comes up, I get this error. It's passing the code.

 

[flaxton]

I have the same issue.

First tried via the web interface - the login screen appears, I login and then it redirects to Google Authenticator for a moment, and then back to:

https://cloud01.infotechdesign.ws:8443/cp/license/

I installed the license via the command line:

plesk bin license --install xxxxxx-xxxxxx-xxxxxx-xxxxxx-xxxxxx

and it said it was installed, but I still cannot login.

It redirects to

https://cloud01.infotechdesign.ws:8443/modules/google-authenticator/index.php/index/auth?return=%2Fcp%2Flicense%2F

and then back to

https://cloud01.infotechdesign.ws:8443/cp/license/

and I'm stuck, cannot login, cannot disable Google Authenticator either...

So the installer says the license was installed, but then tries Google Authenticator but that doesn't work (maybe because it thinks there's no valid license?) and I cannot login to install the license via the web interface either.

 

[flaxton]

OK, I fixed it.

On this page:

https://support.plesk.com/hc/en-us/articles/360007370333-How-to-disable-Google-Authenticator-for-Plesk-via-a-command-line-interface

plesk bin extension --disable google-authenticator

Then I was able to login and install the license key via the web interface.

Plesk, if you're reading this, either fix Google Authenticator to work when the license is expired (preferred) or bypass it, so we can enter a new license.

I submitted a support request to Plesk and hours have gone by with no reply...

 

[Nik G]

hello @flaxton,
an issue PPS-7541 is confirmed. workaround to disable google authenticator extension is correct.
unfortunately, I can't provide any ETA when the issue will be fixed in general.

 

[GoogleAuth]

OK, I fixed it.

On this page:

https://support.plesk.com/hc/en-us/articles/360007370333-How-to-disable-Google-Authenticator-for-Plesk-via-a-command-line-interface

plesk bin extension --disable google-authenticator

Then I was able to login and install the license key via the web interface.

Plesk, if you're reading this, either fix Google Authenticator to work when the license is expired (preferred) or bypass it, so we can enter a new license.

I submitted a support request to Plesk and hours have gone by with no reply...

Got the same issue but I cant access SSH rn. Sucks to see that this issue is present for such a long time.