PPWSE "cannot connect" error

[Spazholio@]

Just set a user up with PPWSE on their account, but for some reason, everytime I (or they) try to log into PPWSE, it loads the screen with no info in it, and says "cannot connect" at the bottom. I'm quite sure they have the FTP information correct, as I've changed it myself. Anyone have an ideas?

 

[jamesyeeoc]

Other than trying to connect to PPWSE, have you tried using the same ftp user/pass to connect to the domain's ftp?

Also just found this other thread, same symptom...

http://forum.plesk.com/showthread.php?threadid=19519&highlight=ppwse

Has to do with PPWSE not liking multiline welcome message...